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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 521 reviews

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Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Durability

    Rating 4.3 out of 5 stars

  • Comfort

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers enjoy the design, color, and size of the Gen 5 Smartwatch 44mm Stainless Steel. They find it comfortable and easy to use, with excellent quality for the price. However, customers are not satisfied with the battery life, which lasts about a day, and some experience connectivity issues with Android phones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 521 reviews
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great smartwatch. Just remember to charge it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch. Only problem was that I needed to charge every night. Otherwise, it looks sleek and smart enough for my uses.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Google assistant
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost perfect - Best Google Wear Smartwatch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review from a Pixel 5 owner: After owning many android watches: Samsung Galaxy watches, Tic watches, etc... the Fossil 5 Gen is by far the best smartwatch for Wear OS. Samsung's Tizen OS, while a good experience, only works best with a Galaxy phone. Many Wear OS features are either not available or work poorly (google messaging app and Google assistant). Oh... and Bixby speech recognition is awful. Tic Watch Pro 3 provided a better Wear OS experience and good battery, but the watch was plagued with way too many bugs (receiving/making calls from the watch was crapshoot, sound notifications didn't always work). Screen was ok ...not vibrant. Speaker is pretty bad too. FGen5 worked seamlessly out of the box. Very nice screen and true extension of your smartphone. Google assistant works flawlessly. My only gripe is the battery could be better. However, a small price to pay for all the plusses this watch provides. Would have given 5 stars for larger battery.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Very classy looking

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice watch, good to dress up or dress down. Solid workmanship, huge screen. Battery life is ok. I downloaded the app, it was fairly easy to set up. No more than 10 minutes of my time. I did have to go to my local mall and get it sized because it was big. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Price
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good value for money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a smartwatch, it is a good looking confortable, sturdy watch. I haven't tried swiming with it, but showering isn't a problem. Battery life could be better bearly making it a full day with a workout. There are several battery ansaving modes. Display is nice and bright. Much less expensive than similary equipted watches

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    iPhone Users - Go for it now. OTA update pushed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is just for iPhone users. I use iPhone 7 and had an assumption that everything will work as expected but that isn’t the case. May be I did not do proper research before I bought this watch. However to ease out for iPhone users, I am letting my observation out. So people can know what they are going to get when they buy. Features as of now: 1. Only notifies you that you got a message along with the sender’s name for apps such as Whatsapp, sms etc but you cannot reply or read the message from the watch. 2. You will get notified on who is calling with the name and the number, you can either choose to attend or reject, however you cannot speak using the watch. Note: Just browsed the internet and came to know that the OTA update would hit us before the year end. This will enable us to make calls and attend the calls and speak using the watch. Until then we need to wait. For android they have all liberty to use and no restrictions. Now coming to the look of the watch and performance. 1. Watch looks stylish and cool. 2. Navigation is smooth and easy. 3. Notifications hit the phone without any lag. Rest I will update once I start using. This is my first day. I will rate 5 stars once the proper update is pushed. **************************************************** So as I mentioned before OTA update got pushed two weeks back. Now I am able to take calls and make calls using my watch. Speaker is audible and mic is also good while I used my watch. However, you need use Google fit app for fitness tracking as Apple Health app will not work well with this watch.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life, Wear os

    Rated 3 out of 5 stars

    Ok?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start mentioning that the watch is beautifully finished, and a great size for most people. Now Google Wear OS works OK, kind of slow sometimes, but I love it specially if paired with a Android cellphone. Where it kills itself is with Battery Life, you will be lucky if it lasts 24 Hours...Even if you going into settings and shut off quite a few Apps from notifications. That being said, that's why I gave it 3 Stars, and by the way returned it too. Hopefully all these manufacturers can either use bigger batteries, and also Google Wear OS should be more efficient.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fitness tracking
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    still workin

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes it glitches out if i charge it overnight so don’t charge it too long, and always wipe off the sweat so its not mosti when you put it on the charger, and don’t wear it in the shower or the ocean, workouts sure, but make sure you have a screen protector, andmake sure you don’t get any apps that will mess up the watch or brick it anyway its changed my life helps me track my sleep heart rate excersice steps pulse...makes me feel liek im going something with my life and not just vegging out at home

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Bad battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the watch, ease of use, makes phone calls through the watch, although the speaker isn't too great you have to hold it up to your ear, you can only listen to it well if your surrounded by silence. I like the size and all the app options it has. But for fitness it isn't too good. I went from a Fitbit to this because i wanted the making phone calls integrated ony watch, and firebird are great, but they're a few steps behind on technology. Although,y Fitbit would rate my heart beats extremely accurate. This watch doesn't telly heart rate properly. My heart rate is normally at resting mode in the 60-70 this watch says. Always at 120 BPM. That's absurd. I get that high when I exercise yes, but bit at resting mode. So heart rate I give it a complete ZERO. Battery lasts only a day. Which sucks too, because comparing the how spoiled I was with Fitbit, battery would last week's without charge, so I was used to wearing my watch to sleep to monitor my sleep. So that's no bueno. Also this watch doesn't track sleep for you like the Fitbit does. Since the Fitbit s heart rate is so accurate,its so smart that it knows when you fall asleep and when you wake up, without you having to track it manually and it tell you your sleeping cycles and heart rate. The fossil gen 5;doesn't do that. You have to manually set when you go to sleep, and when you wake up, and you don't get the luxury of knowing your sleeping cycles or heart rate in your sleep. So that's a bummer. This watch is more of a luxury. It's perfect for the technological luxuries if paying with your watch at the store, answering your phone calls directly on the watch, pulling up your Starbucks app from the watch, summoning Google voice, which by the way Google voice doesn't work as good either. It doesn't understand when I ask google to call a contact. And it's not my voice, my phone does understand perfectly when I request it to call a contact or ask for the weather, the fossil watch Google voice assistant doesn't work as well and my guess is that the microphone in the watch isn't great quality. So awesome watch to go out, and have for fun. Not good for athletes or for medical patients. As for step count. I couldn't find wether this watch has a pedometer, but since my phone has one, I didn't really care to find out.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent smart watch, with a great battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the numerous complaints of the battery life on this watch I've found it be the best I've used to date. I can get up go to sleep with the watch on at 100% and wake up after 6 hours with 90%-95% battery life to start the day. A full charge will get me 36 hours of under moderate use and 48 hours under light use. The watch looks great on and off the wrist. It does not look bulky or like today's generation of the calculator watch. I use it as a smartwatch, not a fitness watch, so I do not have an opinion on the fitness features. The smartwatch features that I use work great, especially Google Assistant, and speak to text. Things to note... (1) The battery life sucked for the first several days. I feel this was caused by 2 main reasons. First, The software was constantly updating and my screen time was excessive as I was personalizing the features. Second, there are some tricks that I needed to learn in order to not waste battery life, which I will get into next. (2) There are some features that will drain the battery very fast. I will just explain the features I have on or use frequently and the ones I have off or no longer use. Hopefully, this will help those who are not getting the same experience as I am. --On/Use frequently - Custom battery mode, Tilt to wake, Wi-Fi (connected to my phone's hotspot), Google Assistant, weather, alarms, messages app, timer, stopwatch. Do not disturb when off wrist --Off/Don't use - Always on, touch to wake, maps app, notification previews, fitness apps. -If I am working out, or working in the yard/shed I sometimes manually turn off the screen by scrolling up and touching the icon under the speaker on/off icon. This will turn off the tilt to wake feature until I use the manual button to turn the watch back on. Overall, I love the look, feel, and features of this watch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good smart watch.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with many devices these days (e.g. Tesla, Pixel phones, Stadia etc...) over the air updates can dramatically change the experience of the hardware. Wear OS is fine. The Fossil software is fine. Both are better than they were 6 months ago. I can now do sleep tracking. Battery life is better. I had an issue with my first Gen 5 and I had to get it replaced under warranty. No problem working with Fossil to get this taken care of and while I was without my watch, I noticed how much I missed it. I rarely need to use my watch in the absence of my phone being near so it is simply a matter of convenience to be able to quickly view any notifications on my wrist rather than digging out my phone from my pocket or looking around for it somewhere else. The watch performance is good. There are a few things I'd like to have, but are not at all a problem for me now: - GPS should register my location much faster when not tethered to my phone - During workouts where my arms are facing down (pushups), the center button pushes into the top of my hand and activates Google Assistant - minor inconvenience, but maybe button could be redesigned - YouTube Music should be a WearOS app (this has nothing to do with Fossil) - Battery life should be better overall - but there are work arounds and I understand the limitations. Next gen will likely have much better battery life. Also - it appears Wear OS can improve efficiency with new releases, so there's hope for this gen as well! I wear this for any of my fitness activities and I've found it to be comfortable and effective. I'm committed to the Google ecosystem so Wear OS was a given for me and this watch was the best combination of form and function I found. Well worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent smartwatch.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great device. I bought this for an awesome price deal. Pros: you can sync it with your phone. You will get all type of notifications on it. Also YOU CAN answer phone calls from it, yes! Weather, steps, heart rate, step counting, control your music. Even answer your texts back from it. You can change the clock faces with several models from Fossil. It actually looks like a really cool watch. If you like watches this is a really good option for you. Cons: maybe to "fancy" if you wanna go and run with it or just do some excersie. It's more like a casual smartwatch. The battery doesn't last that long BUT it charges really fast! So you're good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worse battery and compatibility

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the prior generation to this one due malfunction on the battery... Same thing happening to this one. Battery dries in 4-6 hours by max. Always using official charger. I had to continously restart the watch in order to turn on the Bluetooth and sync to phone. I won't recommend this item... the desing is great though.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great watch, battery life, not so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well just to get it out of the way, the battery life on these watches in general, needs to improve. I understand of course given the small form factor that may be technically difficult at this time, and/or not cheap to implement at this time. I have custom faces on my watch that are cool to look at, people give me compliments about them all the time. but the screen life steals my glory, constantly dimming as necessary to preserve battery life. That will be a constant theme if you purchase *any* smart watch these days unfortunately. One thing though, I did manage to download an app on my smartphone that extends or outright eliminates the standby of watch faces, but be prepared for sub 4 hour battery life if you don't let the screen turn itself off. I have mine set to about a minute from the default which I'm not sure but is somewhere around 10 seconds. I stress the battery life because, other than that, this is a fantastic watch, very comfortable, trendy looking, I even bought additional wrist bands to compliment whatever outfit I have on. With the impending release of the next gen of smart watches on the horizon, you can get a great deal on this and many android watches, although I wouldn't hold my breath for the fruit companies watches. TLDR: Great while it lasts, always keep a charger and/or a battery bank near by, be prepared to charge it if you start adding apps to the phone or if you use custom watch faces from a service such as Facer (and why wouldn't you?)

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Cool smart watch!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good smart watch! Connectivity can be spotty sometimes but good quality watch. Just needs some system tweaking.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Wear OS is the weakness

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this item whether I recommend it or not depends heavily on the use. A simple yes or no can not suffice. Nor can the meters for Quality, Ease of Use, and Value. It all depends on your expectations. For example an audiophile will love Martin Logans, while the same person will hate them because they sound aweful after their spouse/partner forces them to be hidden . A first time buyer of a smart watch will not be impressed, while those of us that have had a few and know they kind of all stink will be quite impressed with this model. To clarify my ease of use - watch faces don't show step count out of the box, kind of silly for a device with a heart rate monitor. Nor does it show you your heart rate without digging, again kind of silly for a device that has a heart rate monitor. To clarify value - the lower cost vs the mechanical fruit earn it a Good. Ease of use issues mentioned above keep it from getting Excellent. To clarify Quality - glaring defects in the software that should have been resolved in beta, earns this device an average. The silicone watch band doesn't help. I am not one to expect miracles. I don't want it to do everything the phone can, my phone lasts 1.5 days with a battery 10 times the size of the watch. So obviously a watch that does everything a phone can will only last a couple hours. It shouldn't need WiFi, It shouldn't need direct access to your google accounts, but it does. As such pesky notifications about account actions persist when all I really wanted was a device to relay notifications off of my phone which is already authorized. Said account actions which are near impossible to get rid of on some gsuite accounts. Standard Gmail and a really old gsuite account is fine, but more recent Gsuite accounts just won't fully authorize this watch even when device management is set to basic. Even in large font mode, text is still hard to read. I've found the problem to be worse while in spaces with LED lighting. Bear in mind this watch is 2-3 times further away from your eyeballs than your phone is, you should be able to read it even if you need readers to look at your phone. Which I can still hold my phone and read it without readers. Those looking for a more fitness orientated model should look elsewhere, it's not really a fitness watch out of the box, you have to enable apps which then consume battery to phone home to the mothership. I have a gear fit pro 2 that did everything I needed except staying on my wrist. And lasted at least 2 full days. with a smaller battery. I would prefer downloading updates to my phone and then pushing them to the watch via bluetooth which uses less power due to proximity. But it doesn't work that way, it seems as WiFi needs to be enabled to attain updates. If you walk away from your phone with bluetooth enabled, your battery dies just as fast as if wifi were on. So listening to music directly off the watch while the watch is burning battery trying to connect to your phone really isn't all that practical. All that said if you use custom battery mode; disable WiFi, disable Always On Display, keep your phone close at all times and don't use the direct music, you can get almost 23 hours between charging. Well maybe more, but who in their right mind will set an alarm to put their watch on the charger in the middle of the night. I was down to 20% when I put the watch on the charger till full. About 23 hours between charges. I am not an addict like most, so if you actually use this thing for calls and you look at your watch every time it beeps, plan on carrying a charger with you. If you are a digital addict, I have no doubt that this watch is the best in the current flock for you. According to other reviews other offerings suffer worse battery life. My 3 star rating is simply due to being tired of paying to be a beta tester. A lot of my quirks could have easily been resolved prior to retail launch had a proper beta test been done. I realize this company isn't the only one, it rings true from the cheapest of items all the way to multi million dollar communication platforms. Had the experience after 2 software updates been achieved out of the box, I would have given a 4 star. Silicone is also a stupid material to make watch bands with. (a leather watch band is cheaper than the price difference out of the box, In case you're wondering) It's a base for a common lubricant. As such the darn thing has to be so tight to keep from sliding around that you see indents for several hours after removal. If I decide to keep it, I will be changing bands to something a little less slippery. Yes indents are normal no matter what, but with silicone they are deeper and more constricting.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Better smart watches available in the market

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch looks very stylish and is a good one for office use. However the battery life with all the functions in use is not great, 12 h at max.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Remarkable watch, could be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smartwatch provides all of your modern necessities. Heart rate monitor, Google Assistant, Google Fit, a ton of customization, and much more. As wonderful as it is, it does not contain the best of battery lives, and unless you plan on remembering to charge it every night, you're going to be missing out on features by modifying the Extended Battery option. Along with that, the charger is a bit finicky, as there are times I am sure the prongs are touching the metal rings, but there isn't a charge, or that it's also not the strongest magnet, meaning it's a bit easier to knock off than I'd like. Other than that, I can't recommend this watch enough for daily techies who make sure everything stays on and connected.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Terrific Watch, with marginal battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the looks of the watch. Love Wear OS, hate the battery, and setting off Google assistant when I move my wrist. Again, it looks and works great. Just not going to get 12 hours of functionality without charging it up

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall a good experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from apple products and had to find a new watch. Tried the Galaxy active2 which was probably a little more refined but bixby is just terrible and laggy so I decided to try a wear os device instead. The Fossil does everything well but i feel it could improve a little on things like battery life/speaker loudness/screen brightness. I do get about a day and a half of battery life on light to normal use. Heavier use with fitness tracking makes it about a day. Overall satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Looking Watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good looking watch. The only drawback I had was I can't respond to the messages through watch. Rest everything is good. Expecting more battery power with upcoming one.

    I would recommend this to a friend
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