Customer Ratings & Reviews

We asked the Geek Squad to install our new 55inch TV and integrate it with all our other electronics. The guys were not just pros, they also helped with the human side of using the new equipment to its fullest. Top notch, quick, on time and sensitive to the needs of the customer.

We needed to fit a new washing machine in a small area and Mike the consultant came to the house to make sure we got the right machine. He was very helpful and we are very happy with the new washer.

Dave is great. He really knows his stuff. Everything turned out great. I have been telling all my friends how great it went.

All my concerns and wishes were met from the salesperson down to the installer. Totally professional across the board. Clean and professional. Highly recommend.

Excellent service very knowledgeable answered all my questions and then some. I had gone to a competitor over the weekend and had a bad experience I would only rate them 1 star. I have had some bad experiences with salespeople lately but this young man was outstanding.

Have Jesse visit my home and make recommendations for a new TV system and Wifi upgrade to get better service throughout my house. I was thoroughly impressed with Best Buys customer service from the in home adviser, installers, and the team at the store. They showed much flexibility and willingness to make sure everything was right.

Great consultation that help me make my decision. Excellent tech staff installed and taught me all I needed to know. Outstanding experience and product.

Austin is extremely knowledgeable of Apple Watches including the new 8. He’s a great instructor and clearly broke the steps down I was especially interested in the health features including what happens if you fall.

I had purchased a number of home security cameras and other smart home devices. It was a major hassle to get it all to work. A knowledgeable sales rep at my local best buy suggested that I have a free home advisor visit to help me out. After discussing a range of issues for about an hour with the home advisor I had a plan to move forward. Eureka

Mikie did my consult, recommended product for me. He was completed focused on my needs. Then Alex installed.these two guys are total pros & understanding, helpful..I felt I could call on them at any time. They were amazing.

My in home consultant, Jason S., has been an excellent source of information and expertise regarding the Best Buy home audio system I have been installing. I value his opinion and really appreciate the time he has spent with me throughout the process. I now have a top notch, high quality Home Video surround system!! Nicely done Jason!

Great expert advice and professional install. The team helped to clean up a mess of an existing AV rack and added a new outdoor speaker and TV system for the whole family to enjoy!

After a few months of not buying from this store, we have the best impression of their products and the professional Services of their staff line.

My consultant was very knowledgeable and helpful in helping me cut the cord. He helped me with getting new smart TVs and which TVs I could keep with a streaming device.

James was very professional and helpful. He spent a lot of time listening to our requirements and answering our questions. Also, he was friendly and patient (as we are tech-challenged)... Excellent consultation.

Carlos Pot and his helper were so professional and helpful. Detrick Watson, a senoir consulant, answered all my questions and made the process of purchasing the appliances a lot less stressful.

Matt did a great job. I was concerned about our new refrigerator fitting through the door and into our kitchen cabinet space. Matt took the measurements, and we found a refrigerator that would fit and meet our needs.

These guys are great. They know their products and are very helpful. The team at best buy keeps you informed on the status of the project of installation.

Needed new refrigerator. He helped me make sure the one I picked would fit me needs including the size fitting my home. He completed all paperwork for ordering and having it delivered and the old one hauled away

Jack set us up with a Sonos sound system and Simply Safe security system. He went through all our rooms and made suggestions and gave options on choices. His crew did an excellent job in the set-up of both systems. I highly recommend the in house assessment and having the Geek Squad do the installation.