Customer Ratings & Reviews
- Model:
- FFMV1645TS
- |
- SKU:
- 5857718
Customer reviews
Rating 4.3 out of 5 stars with 271 reviews
(271 customer reviews)Rating by feature
- Quality3.8
Rating 3.8 out of 5 stars
- Value4.1
Rating 4.1 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, installation, and price. Many appreciate its performance, size, and appearance, frequently noting its quiet operation and sleek stainless steel design. Positive feedback also highlights the bright LED light and the overall modern look. A small number of customers mentioned minor issues with the door.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Failed in 8 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 months in multiple parts have begun to fail on this junky microwave. Luckily it's still under warranty, but it's starting to get irritating waiting on new parts to arrive, and the service people that Frigidaire have sent out to fix it. Just buy something nicer, this is a garbage microwave.
No, I would not recommend this to a friendBrand response from Product Expert
Posted .Hello, Thank you for your feedback. Please contact our customer service team at 800-944-9044. Thank you and have a nice day.
Rated 1 out of 5 stars
Cosmetic problems, easily broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took delivery of the microwave last year. The front panel, on a new unit, was dented. It took a couple of months to have the panel replaced;. Now, less than sixteen months after purchasing the microwave, the handle broke. It's out of warranty, although the panel replacement and the handle problem are probably signs of poor material choice and workmanship. You pay for a product and you hope it lasts at least two years. Apparently not with Frigidaire. Extremely disappointed. Avoid this product.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello TCLUser. I want to personally thank you for sharing your detailed quality feedback and your personal interactions with the appliance. We deeply regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Rated 3 out of 5 stars
Disappointed with the bent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works great but disappointed with the vent. It really doesn’t work all that great. Next time I would prob get a better vent.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey Tkim, thank you for sharing your review with us. We are happy to review your situation for what options may be available to resolve your concerns. If you still have a concern of sorts, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Rated 1 out of 5 stars
Very Disappointed Customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for one year, of course stopped heating after the one year warranty expired. I had my previous microwave for 14yrs, worked great, still worked when upgraded appliances to stainless steel, so I donated it to charity. And I shouldn't have to purchase an extended warranty (3 or 5yrs), appliances should last a lot longer than that. Currently on the phone for repair service...another unpleasant experience. :(
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for making us aware of your recent experience, MissV. I regret to hear that your microwave is not performing as expected. I think we have a few options on our end that could help!
We'll be happy to talk with you about this issue and find you a way to get it resolved. When you have some time, please initiate a live chat on the Frigidaire website or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Rated 3 out of 5 stars
Inexpensive
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine at 2 years, but it’s a little noisy. Somewhat difficult to install.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Jenn.
Thank you for dropping in and making us aware of your recent experience.
We are happy to hear you are enjoying your microwave’s performance. We would like to gain more insight into the loud sounds you are experiencing.
At your earliest convenience, please contact us directly by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST. Or you may email us at [email protected].
We appreciate your comments and for making us part of your household!
Regards-
Derrick
Rated 3 out of 5 stars
Great deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic microwave - no fancy stuff. Returned because old microwave started working.
I would recommend this to a friendRated 1 out of 5 stars
Poor choice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted us exactly 2 yrs and 3 months. There was shorting within the microwave which kept triggering our fuse. Ultimately, it has to be removed. Will be reccommend unless you have a 3 yr warranty on it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Shabs99! Thank you for sharing your experience. We're sorry to hear that your microwave has been shorting out! Are you still seeking a resolution? If the microwave is still in your possession, we would like to hear more about the issue and see how we can help! Please contact us by Live Chat on our website or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton
Rated 3 out of 5 stars
okay not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't like light. it can't be changed other than that it's okay.
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not come with mounting hardware.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not test the product as it did not come with the mounting hardware.
This review is from Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave - White
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Virs. I apologize you didn't receive the mounting hardware. Should you still need the mounting hardware? Please contact our customer service team we would like to see how we can assist. We can be reached at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Rated 1 out of 5 stars
Stopped working after two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With limited use the microwave stopped working after two years. It shorts out and trips the circuit breaker. Total junk.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Xxxxxxxxxxxxxxxxxxxxxxxxx.
We are sorry this happened with your microwave. We understand how unsettling this can be for your family. We will be happy to see what options are available, please connect with us at 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Rated 1 out of 5 stars
Caught on fire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plate got caught and caught the turner on fire.....trying to order parts now. Plate broke in half. and turner was melted.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Dave. We regret to hear that you have had this experience. We would be more than happy to offer any available assistance. At your earliest convenience, please contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
Rated 1 out of 5 stars
Piece of garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this last year and now it does not work. When I want to use it, a lot of sparks come out and it makes it smell like something is burning. It was a bad purchase. I do not recommend buying this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt last
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blew an internal fuse and broke inside of three years. Had to replace the unit. Not happy
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, PatD! We apologize that this has been your experience with your microwave. Please know that we make every effort to produce quality products and your experience does not go unnoticed for continuous improvement. Hopefully you will have a better experience with you in the future. Kindly, Ciara
Rated 1 out of 5 stars
DONT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second oven. It keeps shorting out. I wont be buying again.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Essence! We're sorry to hear that you're having this experience with your microwave. We'd really like an opportunity to learn more about your specific issues. At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
- Cons mentioned:Door
Rated 3 out of 5 stars
Blowing fuses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was fine for a while but then started to trip the breaker if the door was opened while running. Then it started to blow the internal fuse. Now it is trying the breaker at the start of cooking.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Cold to hot quickly!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a Microwave! I'm in love with this Frigidaire Over-The Range Microwave! It's the best microwave I've ever owned. It cooks potatoes quicker, boils water faster and defrosts vegetables in a blink! Makes a scrambled egg in less than a minute. So pleased with how well it performs. Such a great size that can hold my largest casserole dishes. Also appreciate that it has a guide on times to cook certain foods when you open the door. When something is finished cooking it beeps, alerting you until you take it out. I like that because when I'm multi tasking, it doesn't let me forget. Nice bright LED lighting for my cook top. Great that it doubles as a hood with ventilation fan. Works great on both fan speeds when I'm cooking something greasy! Not too loud. Love the look and style over my stove. I highly recommend this microwave. It's a great asset for anyone's kitchen!
I would recommend this to a friendRated 1 out of 5 stars
Doesn't last due to poor quality/design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has seen a microwave lasting longer than 2 decades, I was very surprised when this model crapped out after just a couple years. Not only does it constantly blow fuses (despite all failsafe switches operating normally; presumably, the circuit failures are due to subtle latch deformations), but the plastic housing behan to crack and fall apart. This microwave is ridiculously poor in quality.
No, I would not recommend this to a friendRated 1 out of 5 stars
Blws fuse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I replace.. the dont last. The unit blows fuses constantly usually just out of warranty.
No, I would not recommend this to a friendRated 1 out of 5 stars
One issue after another, then caught fire!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst microwave I've ever owned! First the door switch failed. Next to quit was the exhaust fan, then the light over the stove. The final straw was when it started popping and sparking and about caught on FIRE!!!! I bought a whole matching kitchen set of Frigidaire products and EVERY one of them has something wrong with them!!! RUN as far away as you can from Frididaire! I have never been so disapointed about a purchase in my life. Now I have to replace every appliance in my kitchen, I do not trust them after this incident!
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage....Just wait...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I see all of the reviews up here raving about how great this unit is. Sure the first year is all fine until the Unit dies, which In my case 14 months into its life, First it started blowing the circuit breaker periodically, until finally it wont turn on at all, completely Dead. The catch here is that this is a known issue with this product, there are thousands of reviews out there on different sites, such as Menards.com, Lowes, etc. and the list goes on. What's worse is Electrolux/Frigidaire is doing nothing about it, in fact stating: "Your one year warranty runs out nothing we can do," BAM !! good bye...In my case 14 months of using this thing to basically warm up food and an occasional bag of popcorn here and there does not constitute heavy use. I jsut know that I will never buy another Frigidaire product again after they basically blew me off. Be careful before buying this item and do your research. Item doesn't deserve a single star.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, John! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire - 1.6 Cu. Ft. Over-the-Range Microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana













