Customer Ratings & Reviews
- Model:
- FFMV1645TS
- SKU:
- 5857718
Rating by feature
- Quality
Rating 3.8 out of 5 stars
- Value
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, installation, and price. Many appreciate its performance, size, and appearance, frequently noting its quiet operation and sleek stainless steel design. Positive feedback also highlights the bright LED light and the overall modern look. A small number of customers mentioned minor issues with the door.
This summary was generated by AI based on customer reviews.
Over the range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Works perfectly. It last me more than 4 years.
I would recommend this to a friendPoor quality of Frigidaire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this model. They do not last more than 12 months and my last one started not to work 4 months after purchase. Electroluxe/Frigidaire does not live up to the warranty of 12 months. They try to replace major parts when a repair person said this was defective and should be replaced.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We certainly apologize for any issues you may have experienced with your microwave in such a short time. Please know we make every effort to ensure our consumers have the best experience with their purchase, and your experience does not go unnoticed. So that we're able to look further into your concerns to see how we can help, please connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will be happy to assist. Best Regards, Ciara
Do NOT buy this MW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this MW in Sep '17. In Jan '20 it just stopped working. It lasted less than 2-1/2 yrs and I am only 1 person using it. I called the BB store where I purchased it, and since I did not have the extended warranty, they could not help me. Frigidaire customer service was not worth the effort contacting. They had tons of similar complaints on the Frigidaire/Electrolux website. Unfortunately for me I have a kitchen filled with Frigidaire appliances. I will never purchase another Frigidaire or Electrolux product again. They might look nice but I think they're junk. My stove which I purchased along with this MW clinks and clanks like I've never heard before. I fear it will be the next thing in my kitchen to go. Buyer Beware.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, AngryFrigidaireOwner! Thank you for your review. We are sorry to hear that you have not had a pleasant experience with your microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Junk Appliance Reflects Demise of Cust Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same as other one-star reviews: It made it past the warranty period and then started tripping the circuit breaker. Eventually it would trip the circuit breaker immediately every time we tried to use it. That's not the big issue though: Do you want to buy an appliance from a company that does not stand behind its products? There is clearly a major flaw in the design of this appliance, and people are complaining in the only places they can. Frigidaire's response is an auto-generated message pointing you to a phone number. Try calling that number before buying ANY Frigidaire appliance. You will be on hold for.ev.er.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Valued Consumer! Thank you for your review. We sincerely apologize for your experience. Our number one goal is customer service and your feedback will help us understand our strengths and identify areas for growth. For additional assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in late 2017, trips circuit breaker when door opened, continuously got worse, basically used to reheat coffee. Had whirlpool before for 13 years, never a problem. Don't buy.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Susan! We apologize for any matters you have experienced with your circuit breaker tripping. A tip that can alleviate your concerns is ensuring that the microwave is plugged into a standard outlet instead of a GFI outlet. If the previous tip does not apply to your matter, please reach out to us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST at your convenience. Kindly, Ciara
Not bad but have had better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recent purchase. Quality of door and fan seem inferior to prior brands I have owned (eg, Samsung). Also the stainless steel finish smudges VERY easily and is not so easy to wipe off.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We hear your voice and appreciate your sharing your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. Your feedback will help us understand our strengths and identify areas for improvement. -Jennifer
DIED LESS THAN 2 YEARS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Frigidaire over-the-range microwave at Lowes 11/2017. It died 10/2019! I was heating up leftovers and it started to spark with static then the whole unit went dark with a strong burnt smell. I checked the outlet and there is power, but the whole microwave just stopped working. I'm very disappointed with Frigidaire. Never again will I buy a Frigidaire brand!!!
No, I would not recommend this to a friendPiece of junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. Had for exactly 14 months and now will not work. Totally lost my confidence in Frigidaire. Maybe you should manufacture here in US and not in China!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Microwavejunk.
We are sorry you are having this issue with your microwave. I understand having a working microwave can make life easy. We would love to see what possible options we have to assist you and your family. Please contact us by chatting with our live agents on our branded site or call us at 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST. -R'Shaye
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk ist one broke after one year had warranty replaced with same one now this one is broke. Junk
No, I would not recommend this to a friendNot good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since i bought its been blowing out power fuses and sensors on door lock
No, I would not recommend this to a friendPoor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Quality. Completely broke and had to be replaced after just under two years.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi,
We are sorry to see you feel this way about your range. We would love another chance to show you just how awesome our appliances can be. We are here should you have any questions or concerns. Come chat with our live chat agents on our branded page Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye