Customer Ratings & Reviews
- Model:
- FFFU13F2VW
- SKU:
- 6369435
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 13.0 Cu. Ft. Garage Ready Upright Freezer's overall performance, size, and capacity, making it suitable for various needs. The interior lighting, quiet operation, and self-defrosting features are also appreciated. Some customers suggest that additional shelving would be beneficial.
This summary was generated by AI based on customer reviews.
Great Freezer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great freezer with an alarm for when you leave the door open.
I would recommend this to a friendWarranty Service is a false promise
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer failed after 6 months. The warranty line "experiences unusual call volumes" most of the times I have called, and will hang up. They also refer me to an unworking number in Dallas (I live in DC; and I admit that is a very clever ploy). After several calls I waited 2 weeks for a technician, who diagnosed the problem (compressor) and then explained that he cannot service the freezer because he cannot work on units with that type of refrigerant. Haven't been able to reach Electrolux (ie., Frigidaire) again. It's a fine product when working, but the manufacturer's 12 month warranty is worthless.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! Brent.
We are so very sorry to learn of your experience with your freezer and for having a hard time connecting with us. We understand wanting to have this resolved as quickly as possible. Please come and chat with us on our branded page. We have live agents wanting to help you. Thank you for being a valued customer. -R'Shaye
- Pros mentioned:Overall performance
Frigidaire Upright Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer has exceeded my expectations. It works perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
Great freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great has lots of room. I put all the meat in there
I would recommend this to a friend not cold enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to maintain a temperature of 5 degree Fahrenheit or colder
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, John
Thank you for sharing your feedback. Please ensure the door is staying sealed on all sides. To ensure no cold air is escaping from the freezer. Also, keep in mind the more the door is open the more the appliance has to work to keep such a cold temperature. Should you need assistance with your appliance come chat with us live on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Frigidaire freezer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this freezer in June 2022. The Compressor already went out and will cost more to repair than what I paid for it. What a disappointment it is. I will not be buying another Frigidaire product again.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, MichelleR! This is not what we want to hear. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
Please know that we strive to produce quality products, and your feedback does not go unnoticed. We take great satisfaction in meeting your high standards for quality, and for any help needed or assistance with your upright freezer, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Outlet is the way to go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth experience at the Outlet. They held on to the freezer for me to pick up 2 days later.. got price break for self pickup too! Check the outlet before you buy any appliance.
I would recommend this to a friend- Pros mentioned:Noise level, Size
Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, Quite, Cold.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I would recommend this to a friend - Pros mentioned:Overall performance
Works great but a bit noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It is a little noisy so I don’t think it be good to have inside the house.
I would recommend this to a friend Freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love,love,love my new freezer! It is just what I need and fits so well in my garage. It is made well and I am not having any issues with it!
I would recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is just a little over 30 days and it started blowing hot air. My food is unthawing. I'm real disappointed and Im not sure what best buy is going to do about it
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Debb.
This is not the ideal experience we want for any of our customers. We're truly sorry to learn of your freezer not cooling. Please come chat with us right away as we would love to create a plan of action for you and your family. We're available on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Worst Customer Service Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my freezer so far. The negative rating is for Beat buy customer service on the phone and in store. Outsourcing customer service will cost companies more in the long run. I have been a cardholder for over a decade. I will now close my account permanently.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Please accept our sincerest apologies that you've had a less than satisfactory experience with our customer service, Kayla! Please know that our number one goal is customer service, and your feedback will help us understand our strengths and identify areas for growth. You mean the world to us, and we want to make sure you're getting all the help and support you need. Please do connect with us via live chat at Frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
New Insignia Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Milk still won't freeze; delivery men were great!!
No, I would not recommend this to a friend6 months and went out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out dec 1 2020 exactly 6 months from purchase date
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Lanese! Oh no! We are sorry to hear that your freezer went out after working for only 6 months. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
broke after 1.5 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 1.5 year and I have no warranty repair cost is $400. Frigidaire supervisor refused to speak with me to solve the problem, his name is Jeff B
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced with your appliance and the difficulty in reaching a resolution.
While we adhere to our warranty policy at all levels of our organization, we truly value your feedback and would like to explore other options to assist you. Please connect with us via Live Chat at www.electrolux.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST. Our team is here to help and find a solution that works for you.
Thank you for your understanding, and we look forward to speaking with you soon. -Yhano
Bad item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deceived by one of the workers at the commercial headquarters by changing the parameters of the refrigerator that he described to us online as wide, but it was the opposite.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, MohamedS. We deeply apologize for your recent experience with your Frigidaire product Frigidaire 13 Cu. Ft Upright Freezer
FFFU13F2VW and the customer service you received. We strive to provide the best assistance to our owners, and we regret that we were unable to deliver those results for you.
We're here to help you. Please join us via Live Chat on our website or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico
Garage Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer worked fine and cooled to temperature quickly.
I would recommend this to a friendN/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received item in great condition & easy to set up.
I would recommend this to a friendfREEZER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. The fridge is taller than I anticipated resulting in the interior space being a little shallow.
I would recommend this to a friendterrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working just after 9 months. The alarm would turn on saying the door isn't shut even though it is.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, Terry! We hate to hear that your refrigerator is not operating properly so early into its lifespan. We want you to know that we value you as a customer, and your situations matter to us. To gather more details about what happened, please connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Lauren