Customer Ratings & Reviews

I ordered this AC to replace an old one... Originally I was going to stay with the same BTUs but the bigger the unit the more of a sale... So I went with this 25,000btu .. Thinking that bigger is better... Although they say when it comes to AC that that isn't true.... I beg to differ.. When I looked up this AC it wasn't considered energy efficient.... But when I actually got it... The manufacturer placed a sticker on top stating that this models had been changed to have a high energy star rating....that the unit shuts off completely. I was really happy to see that... Also when looking into this unit it didn't mention that you have the option to select air (as in vents) which it does.. So You can close the vent completely thus recirculating the inside air or having fresh air or both.. And I love this cuz I live on the first floor and don't want to smell ppl smoke or garbage... Plus if the vents are closed then it's cooling air that has been cooled thus working less or being even more energy saving... This unit is very quiet.. The only thing I hear is the force of air shooting from the AC which isn't that loud... My sons AC is a 5,000btu in his room and I can hear the compressor kick in. This AC cools down very quickly. If you were to stand directly in front you'd freeze... It's like sticking your whole body in the freezer on a hot day... This unit cools down the whole floor comfortably...it feels like central air... The are no cold or hot spots in my home... I'd say my first floor is about 1060sqft. This unit also came with heat option.. 1) I don't have the need for it... 2) it's summer... Lol Oh and it's a 220v/30a plug...

Heats and cools like a champ. The remote makes it so easy to adjust whenever needed

The product does what it promises to do. It cools the house very well. I haven't had much opportunity to use the heat yet, because, well, this is South Florida. My only complaint is that it's noisy when it turns on, which is common with wall units.

It heats and cools my house without a problem! However, I will never do business with Best Buy again! It was supposed to be delivered to the shop in a week. They ended up losing it and a month later and dealing with a bunch of rude people it was finally in the store. This is not the first time they have lost an appliance either.

It wirks great cools the room quickly and was easy to install

the unit seems to be performing great. has been installed for two days. Taking a little time to get used to the control settings. quieter that the previous unit that we had

This is a great AC/heater. Super easy to install and operate.

Very heavy, Cools well. Slow to ship, took 2 weeks to arrive.

Came after the delivery window by a day. And the daily delivery window was 8:00 a.m. To 2:00 p.m. which is shocking these days. Product, however, seems to be working well after 2 weeks. Also note that the plug is a 230v 30 amp plug which is not your more typical 230v 20 amp. Make sure you check your plug/wiring specifications before you order.

Best product! Awesome... recommend it, worth the price

Will be installing unit this month. As soon as summer gets here I will revisit this and give a better review

Works great! It’s super heavy, but built like a tank!

Arcing noise when running and the eco mode is a joke. Comes on for 15 seconds no joke and turns off over and over and over.

Very good air conditioner. Works well. My only complaint is that it is noisy.

ools a very hot sunporch, im sure it will heat the same in the winter

This air conditioner is powerful and cools quickly

The cooling part is phenomenal haven’t used the heater part yet

we love how you can have air and heat in one single unit, very convenient

Works Good Heater works fits in window parts came with it

I'm very please with my product the air conditioner is great