Customer Ratings & Reviews
- Model:
- FFTR1814TW
- SKU:
- 5838302
Rating by feature
- Quality
Rating 4.0 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the ample size and space of the 18.1 Cu. Ft. Top-Freezer Refrigerator, along with its reasonable price. Many find it performs well and keeps food cold, although some note that it can be noisy and that the freezer lacks a light. A few customers also mentioned that they would have preferred additional features such as glass shelves or a deli drawer.
This summary was generated by AI based on customer reviews.
Product not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator broke down after 1 week. Freezer didnt freeze. Not good product experience.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, JLAB1! Thank you for your review. We are sorry to hear about your refrigerator. This is certainly not the experience we would want for you. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Does the job overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge does the job overall but the fridge and freezer space is not big at all.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for sharing your feedback, Jayf. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models. ~Courtney
Fridgidaire Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator.We had some problems with the seals but they came right out and fixed the problem. Great now
I would recommend this to a friendworst deliver service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a refrigerator and when it was delivered, the handles were missing. The Best Buy delivery men were very difficult and refused to correct the problem or order the missing parts. I have been trying to reach someone from Best Buy for days and I keep being transferred to different departments.I cannot use the refrigerator.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! We are terribly sorry to hear about the obstacles you have been presented. Please contact us directly so that we can see where we can help. -Jennifer
- Cons mentioned:Noise level
Nice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge good space just a little to noisy that’s why I gave it 3 stars
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi. Salva! Thank you for taking the time out to provide us with your feedback on your refrigerator. We understand that some sounds coming from your refrigerator can be a little clamorous. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Thank you for your time and loyalty with us. Kindly, Ciara
- Cons mentioned:Freezer
The freezer stopped working -
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working less than a year after purchase
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Nan2! We appreciate your feedback. We are sorry to hear that your unit has malfunctioned. We would be glad to help you. If your freezer has stopped cooling, verify that the unit is fully plugged in and there is power going to the unit. The unit should be plugged into a GFCI outlet, if it is, reset it. If there was recently a power outage, reset the circuit breaker where the unit is located. Also, be sure to check what the temperature control is set to. Be sure the unit is set to the recommended temperature according to your use and care guide. Lastly, be aware of where the unit is located. These models perform well between a 50 and 110-degree ambient. Below 50 degree ambient, the freezer control should be adjusted to the coldest setting. The product will operate down to 39-degree ambient, but there is a risk of food items freezing in the fresh food compartment. To reduce the risk of food freezing, fresh food control should be adjusted to a warmer setting. If the unit is in a location where the temperature is lower than 53 degrees (Garage, Mudroom, Laundry Room, Outdoor Storage). Some units will require a garage kit. Garage kits must be purchased from a part distributor and installed by an authorized service provider. If further assistance is needed, call us at 1 (800) 374-4432. We are available from 8:30 am to 8 pm EST Monday through Friday. ~Keyanna
the product was damaged in two locations.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They need to take better care of their products in the box. Side was damaged and drawers inside the unit were broken. I was given a discount when we drove 35 miles back for the side but did not know the drawers were broken too at that time. Not until opened and putting it in its place did we find this. It was very frustrating.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Ruby, we know you were excited about your purchase and having issues so soon certainly falls short of expectations. If you are still experiencing concerns with your refrigerator please reach out to your local retailer or us directly to discuss further. Kindly, Jennifer
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course I just hit a year of having this fridge and it completely stopped working! 100% piece of junk, do not buy! It will prob cost more to fix than its worth....lesson learned
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Jped. We understand the importance of having a functional refrigerator. We will be happy to assist. We would like to gather information regarding your refrigerator. Please contact us referring to this review via email at [email protected] or for immediate assistance call us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
Perfect for garage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy the garage kit with this fridge. Freezer will continue to work regardless of the temp
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for the quick feedback Rick. ~ Anna
Not working sinc installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has been informed. No one has fixed it yet. brand New item.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, JayM.
I am sorry to hear your appliance has not worked since installation. We would love to gather more information regarding this matter. At your earliest convenience, please contact us directly at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send us a quick note via our email [email protected].
Kindly,
R'Shaye
The refrigerator never worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product never worked. Waited three weeks for service to repair the problem
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We apologize for the delay you are experiencing with service, Revcc. We are happy to review your situation for what options may be available to resolve your concerns. If you still have a concern of sorts, contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Leaking black liquid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the 2 year anniversary it started leaking black fluid
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Donnie.
I am sorry to learn this about your refrigerator. We certainly want to gather more information regarding this matter. At your earliest convenience, please contact us directly at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST. Or, you may send us a quick note via our email [email protected].
Kindly,
R'Shaye
Did not last more than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it before two years , it did not worked
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Cherri.
We apologize your refrigerator was not working. We hope we will be able to restore your faith in our products again. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Horrible Customer Service and Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. May carpet is still wet from Delivery
No, I would not recommend this to a friend- Cons mentioned:Noise level
Still works 8 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the fanciest fridge out there but it does its job. Pros: Still works 8 years later without any needed maintenance or repairs. Cons: It makes a loud metallic clicking sound every hour or so. The stuff stored in the back of the fridge is prone to freezing even though its not in the freezer.
I would recommend this to a friend - Cons mentioned:Noise level, Shelves
Noisy & poor fitting doors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes all kinds of slurping & spitting noises. Also, doors do not fit well, even after adjustment, but the gasket does seal. Best I can say is that it keeps my food cold. Wish I paid $75 more for the same model at another store that has glass shelves.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Bemmer, thank you for taking the time to share your review with us. I certainly understand the noises you are hearing may be unfamiliar to you. I welcome you to view the normal operating sounds and sights of your refrigerator in your Use and Care Guide. Your feedback will help us understand our strengths and identify areas for growth. ~Jennifer
Regret this decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Previous refrigerator was 39 years old, figured probably not very efficient, and electric company paying me $100 to replace it, so this Frigidaire 18cf FFTR1814TW, $522 regular price, seemed like a bargain. On sale for $400, and after $100 back from electric company, costs me $300. What a shoddy piece of cr*p. Had to reverse the doors, and most screws are self-tapping in very thin metal. Flimsy wire shelves. To level unit, according to instructions, adjust screws in front to raise/lower rollers, and screw rear feet in/out. WRONG. Rear are rollers with no feet, and no adjustment available. Front are rollers that do not adjust, but there are feet that can be screwed in/out. Therefore the only way to level unit is to put a shim under one of the rear rollers, as the unit is not level left to right. I truly doubt this refrigerator will last very long. Really wish I still had the old one. Appears to be a waste of money, even at $300, and I regret the purchase.
No, I would not recommend this to a friendAll the basics.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A wonderful choice for my kitchen. I needed a smaller refrigerator for an economical energy rating and this got the job done.
I would recommend this to a friendBrand response from Curtis International Ltd.
Posted .Hello, we appreciate your feedback with for your recent experience with the refrigerator. We hope to continue to be able to provide you and others with new and exciting products.
Stopped working after a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 days after I bought the refrigerator, the bottom half is failing to stay cold. Beverages are lukewarm, butter is soft, etc.... Had to call for a replacement. Hopefully the exchange is good because I thought the quality of this product would be better.
No, I would not recommend this to a friendLasted 3 years, and never worked well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gasket tore, early on. It never kept an even temperature, often going above 40 degrees. Finally, the handle detached. This is my last Fridgidaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi Gail! We certainly apologize for your experience with your refrigerator and would definitely like to assist. At your convenience, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST so that we are able to do so. We look forward to speaking with you.-CiCi