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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 3.9 out of 5 stars with 7 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-7 of 7 reviews
  • Rated 3 out of 5 stars

    Does a decent job but can't compare to the old one

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    Posted .

    I chose a frost free over a standard freezer. The old ones had coolant coils in every shelf which was far more effective. This just blows cold air from the top down so it is not nearly as effective as the old one. The key to the lock is a flimsy plastic piece which is sure to break long before the unit fails.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Better than my old freezer

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    Posted .

    This freezer is alot more streamlined than my old freezer. Is the same size, but is easier to store stuff. Seems to have easier access to shelves and bottom drawer doesn't keep falling out like in the old freezer. Love the alert panel at the top of the freezer vs. the bottom like before; is easier to see. Hope it lasts longer than my old one! Also, I LOVED THE PRICE. Best Buy Rocks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    space saver

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    Posted .

    Great for the price. Space saver and the door alarm really helps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactally what I wanted,Very nice freezer

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    Posted .

    This is a great freeze, It is exactally what I ordered. Once delivered it reached temp. quickly and is very quiet. It holds plenty of Items in an easy to access and view way which is a hugh improvement over My privious chest freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product-large-well laid out

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    Posted .

    We are really happy with our new Frigidaire freezer. Much larger inside that we anticipated and so easily to organize. Frost free is definitely a big plus. The price was definitely a great value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good size

    Posted .

    well it came dented, but I had to accept because I had to have then. plastic is not real strong, but no problems so far. no rollers on the back of the freezer, our last one had rollers. Made it easier. mostly pleased. would recommend to a friend after I pointed out the items above.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Warranty Response

    Posted .

    I was holding off on writing this review in the hopes that my Electrolux Online Outreach Representative with Major Appliances, North America would take ownership of my problem and assist me with my issue. It is now March 26, 2013, almost three months since my freezer slowly began cooling ability and I still do not have a working unit. Purchased November 27, 2012, delivered December 3, 2012. Started losing cooling ~first week of January (after the retailer's 30 day return period). No problem I thought as I've been able to successfully navigate warranty issues with other products and appliances on the rare occasion that problems have arisen. I attempted to initiate a warranty service call request. The 800 number listed does not offer any way to speak to a live representative and has numbers for outdated/out of business service providers in my area. ---------- Message Sent to Anyone at Frigidaire / Electrolux willing to listen (via Social Media and E-mail): Since January of 2013, my Upright Frigidaire Freezer Model #FFU21F5HW & Serial ######### has not been cooling and I have been attempting to get warranty service. Each time the service rep comes out, I am being told that a new problem is happening. All my items in my freezer have now gone bad and I still to date have no idea when and if my freezer will be repaired OR replaced. After multiple attempts at getting an initial service call with an authorized Frigidaire repair technician, on February 4, 2013 I was told while the tech was at my home that the Board and Thermistor were bad and would be rush ordered. One entire month passed before they returned and that was only after multiple phone calls to the local warranty repair company. At that visit, I was told that the Board and Thermistor were no longer/not/never were bad and that the coolant system was bad at which point they would need to order an exterior mounted cooling system that would have to be WELDED on to the backside of my freezer. That was on March 5, 2013. Each time I call the local service company to inquire about the status of my repair, I am told that while a rush order has been placed for my parts, Frigidaire parts delivery and fulfillment are on a constant state of backorder and they have no control or clue when my specific parts may arrive. I did not purchase a freezer with the intention of having an entire cooling unit WELDED to my freezer in order to get it to work but was told that I have to go through multiple repair visits on this freezer before a swap out can be performed. I have been without a working freezer for close to three months. ---------- Desperate for direction, I did call Best Buy but was told that I was beyond their 30 day return period and that since I initiated a service request directly with the manufacturer, their hands were tied. Problems happen. It is how a company responds to these problems that really sets apart the quality companies from those that should be avoided. Unfortunately given my circumstances and inability to get my current freezer repaired or replaced, Frigidaire / Electrolux does not appear to fall into the category of a company that takes ownership of problems in a speedy and efficient manner. Very disappointed.

    No, I would not recommend this to a friend