Customer Ratings & Reviews
- Model:
- FFSS2615TS
- SKU:
- 609871
Rating by feature
- Quality
Rating 4.1 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the spaciousness, affordable price, and ice maker of the 25.6 Cu. Ft. Side-by-Side Refrigerator. They appreciate the variety of colors and sizes available, as well as the good quality for the price. However, some customers have concerns about the noise it makes, the cheaply made drawers and shelves, the short compressor warranty, and issues with the light and water filter.
This summary was generated by AI based on customer reviews.
dented refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator came noticeably dented / creased in the side. delivery team said they would have someone be in touch to discuss replacing or issuing a credit - I have yet to be contacted!! with the onset of the virus / pandemic, i have not had much time to follow up, but would appreciate follow up from Best Buy.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Todd. We are terribly sorry to learn that your appliance was damaged. If you have not received assistance from your retailer as of yet, you may us directly call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Horrible Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor was extremely loud and at times sounded like an alarm was going off. From now on, I will always check reviews on products before I make a purchase.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey Xpress82, thank you for sharing your review. Typically, the compressor operates at a higher pressure when first starting and the noise should disappear as the refrigerator continues to run and balance pressures. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound.
Strange noises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had my Fridge for 22 days and it’s already messing up. Ugh what a hassle just weird noises all day long.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for your review, Jono.
I am sorry to learn you are not happy with your new fridge.
With your new high-efficiency refrigerator, it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster and longer than older models. The compressor may have a high-pitched hum or pulsating sound. I recommend reviewing your “Use & Care” guide for a list of sounds and sights your fridge may experience.
Should the sound become louder, please give us a call. Our team will be happy to assist you further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Buy something else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great price on sale, but the ice machine/water dispenser looks very cheap and the buttons are dated. The drawers are really flimsy and Male a loud squeak when opening and closing them.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, bmalvarez! We appreciate your feedback. While we cannot implement all of the suggestions we receive, we will continue to use valuable feedback like yours to improve the quality and design of our products moving forward. In the meantime, please contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST to see what is available to resolve the issue you are having with the squeaky drawers. ~ Brandi
Piece missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kick plate missing. Ice Despenser does not work. Can't seem to get resolved.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no, Disappointed! Sorry to hear you did not receive a kick plate and are having trouble with your dispenser. Please contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. We will be happy to assist you with ordering a new kick plate and troubleshoot the dispenser issue you are having. ~ Brandi
Very slow to cool off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't get as cold as it should. Being swapped out.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We deeply regret to hear that your new refrigerator did not perform as designed Turbo. Hopefully, we have an opportunity, with the new refrigerator to restore your faith in our brand. If we can be of any assistance to you at this time or you have any questions, our customer service team may be reached via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
The fridge is great but....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered an installation kit for the water which I never saw them install just the existing water line. I feel like I got taking for my money which is terrible.
No, I would not recommend this to a friendPoor service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having problems with the refrigerator beeping all day long. Technicians have been coming out for the last 2 weeks and still haven't fixed the issue.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Pooh.
I apologize you have not had the best time with your refrigerator. Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. At your convenience, please contact us directly at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST. Or, you may send us a quick note via our email [email protected].
Kindly,
R'Shaye
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product damaged and was supposed to get a call about re-ordering a new one and never got a call...Very unhappy
No, I would not recommend this to a friendWill never order from this brand again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get it repaired 4 times for it to eventually not work anymore altogether. Horrible quality and horrible customer service.
No, I would not recommend this to a friendDidn't even last two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars, I would. Compressor died on the refrigerator less than two years after we bought it. Won't buy Frigidaire ever again.
No, I would not recommend this to a friendA cheap quality product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall quality of product inside and outside is cheap. Even the buttons on the door are very cheap quality
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We are so sorry you feel this way about your refrigerator, Shca. We use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Stopped making ice a day after I got it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ice maker stopped making ice .water worked fine but I need ICE.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, 77327.
We understand your concern regarding not receiving ice. We will be happy to assist. Check to ensure your ice maker is in the on position. We recommend changing your water filter every 6 months, as this can affect ice production. Verify your temperature is set to 0 degrees and 37 degrees. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Very bad quality!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very bad quality!!! Cheap materials you will lost your money and time!!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello Sssss82. We are terribly sorry to learn that your experience has not been positive. This is certainly not impression we were aiming to make. If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.with a week of new and the magicians have mold and keeps the panel of ice dispenser humid, it's just good cooling
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Desiree43! Thank you for your review! We sincerely apologize for your recent experience with your Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. For assistance, please contact us directly at 1-800-374-4432, M-F 8 am to 8 pm EST. ~Briana
Damaged refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why do I have a bill for a damaged frig .bill sent fircwhat
No, I would not recommend this to a friendNope don’t purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 30 days in and broken, getting new one and back order
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Lj1110! Thank you for your review. We are sorry to hear that you have not had a pleasant experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This whole purchase has been a nightmare!!!!!!!!!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Lousycustomerservice! We are sorry to hear that your purchase has been a nightmare. We would like to learn more regarding your experience. To share, please feel free to connect with us. ~Briana
Very Good Fridge Minor Issues Cost 1 Star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Easy setup, got cold fast after delivery, good lighting inside, excellent ice maker and water dispenser Performance is just fine so far Cons They wrapped it in sticky plastic wrap and we cant get it all off. Its stupid the way it was wrapped we have spent a long time trying to get the bits off. Too much blue tape inside like the plastic wrap outside the plastic drawers do not have rollers to slide easy and they stick a bit. I used some veg oil on a paper towel on the edges of the drawers to reduce friction and now they slide fine....the bottom toe kick piece is plastic junk the way it fits Minor annoyances but worthwhile to note The Cons cost 1 star
I would recommend this to a friendHorrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doors popped on two new refrigerators would not recommend
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Byrd, I am dismayed that you feel this way. I am uncertain what you mean by “doors popped”. The two compartments share the same air via a duct between them, and that compressed air rushes into the other compartment when closing a door, and that air can 'pop' the other door open. Please make sure the refrigerator has the needed sloped ¼ inch to ½ inch from front-to-back (page six in your Owner’s Manual has the instructions). *Ruth