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Customer Ratings & Reviews

$1,379.99
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Comp. Value: $1,499.99

Customer reviews

Rating 4.3 out of 5 stars with 625 reviews

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  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers love the 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System, highlighting its great overall performance and huge capacity. Many appreciate the amazing ice maker, convenient temperature controls, and modern design. The primary concerns mentioned are the noise level and the quality of the interior lighting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 625 reviews
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Serious defective refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one they delivered. 5 to 10 times a day it makes a big bang noise and groans for 8 seconds. And it runs Non-Stop until you open the door and then it stops running. You close the door and it starts running again. My electric bill this month is outrageous because this thing never stops running.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian Frigidaire

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator lots of space and the finish keeps finger prints at a minimum Not like my previous one No more constant cleaning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tia a really nice fridge ! I would totally recommend if this is the size you’re looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice design and good quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did replace my old fridge for this one and so far I’m very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great! Love the stainless steel look and price was a deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best refrigerators I have gotten very nice inside out. Highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing I noticed was the horrific, distorted paneling on the front of the doors. The stainless steel looks like it has huge soft dents and waves all through it. I found another fridge i wanted to exchange it for, they had one on display at Lowes. When we walked in the door at Lowes there was the fridge im leaving the review about.. on its on on sale, and it looked exactly as bad. I went back to the fridge section and saw the one I am buying and it was perfect. In fact none of the 20 I looked at looked remotly as bad. For those who have bought this fridge have a good look at it. The ice maker is woefully slow, the water comes out warm for a good 10 seconds before going cold, like a tap. And it is loud! My advice is go look at it somewhere first and compare the build quality to others in the same price range. Its night and day

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Audisport! It sounds like you had a frustrating experience with the fridge! I can see why the distorted paneling and poor build quality stood out to you. It's disappointing when a product doesn’t meet expectations, especially when it looks great on the outside or online, but falls short once you get a closer look. The issues you mentioned with the ice maker, warm water, and noise make it sound like this model just wasn’t a good fit. I agree with your advice—it's always best to check the quality in person and compare it to other options before making a decision.

      If you have any more questions, please join us via Live Chat on our website or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you and have a great rest of your day! - Maico Frigidaire

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we were looking for, it was delivered and installed in an extremely professional and timely manner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scratched

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered it with 3 big scratches on the face. Offered me 175 to live with the scratches. I said I’ll check with the wife. He said that’s fine, just call us back and let us know. Then the next day they’d only give me 50.00. I said yesterday you said 175.00. He says “Well why didn’t you take it? I said the guy told me I could call and give him my decision. NOPE! 50.00 and nothing more.

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, Tim G! Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns, please let us know by joining us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico Frigidaire

  • Rated 5 out of 5 stars

    10 out of 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service Fast and efficient delivery Delivery guys very polite and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and works as described! Purchased for a rental and included free delivery!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivered extremely damaged fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered extremely damaged. So damaged, did not take it off the truck. Warehouse manager said deliver anyway, she will take it. Then was told they could re-deliver in about 60 ish days. Cancelled order and purchased another, from Lowes, with next day delivery. Very disappointed in Best Buy. I buy a lot from Best Buy. No apologies just nothing they could do. Damage is front right lower corner where water line is located.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Beckybenelli. Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered.

      We appreciate your feedback and want to make sure we help resolve this matter. Although this experience didn’t meet your expectations, we’re here to assist you in any way we can moving forward. Please don’t hesitate to reach out to us via live chat at frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team is ready to help, and we’re committed to ensuring a more positive experience.

      Thank you for your patience, and we look forward to assisting you. -Reed Frigidaire

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m on my second refrigerator because the ice maker doesn’t work. The whole system keeps overheating and I never had problems with my previous GE model. Such a disappointment for a refrigerator that’s over a thousand dollars.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Debbie. We're sorry you've been through a lot. We understand your frustrations, and we understand how it feels to not get the right value for your investment. We have specialists who can help you with your concern. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we'll be glad to help. ~Ruth Frigidaire

  • Rated 1 out of 5 stars

    No light in the crisper

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it 2 days & my wife already hates it. There's no light in the crisper, so you can't see anything in either drawer. I have searched and searched and can't find a motion-activated stick-on light that will work in the cold. Hugely disappointing, and we can't return it because we need a refrigerator.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      This is never the kind of experience we want our customers to have. We're sorry we let you down and are here to see if we can turn your experience around. If you need further assistance, please feel free to contact us via Live Chat or call us at  1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you! -Angel Frigidaire

  • Rated 4 out of 5 stars

    Overall very happy! Great deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and Best Buy was awesome about later price matching and giving money back! I have to say the delivery process kind of sucked... Until the third time a new third party crew came to my house and actually took my old refrigerator out of my house that I had to literally remove many brackets, bottom "foot" parts, and take off half of my storm door frame off myself - as the first, third party delivery team claimed it couldn't/wouldn't fit out my front door for haul away, SMDH. That all aside - my actual review of the refrigerator/freezer: so far I'm loving the ice maker! Reviews of it being loud confuse me. The first couple of days it was a bit loud making crazy random noises that literally gave me half heart attacks! HOWEVER, as I read in the manual and online, this was to be expected initially the first week or so as the water supply and refrigerator itself calibrated. Since then it's so quiet that sometimes I'm afraid or freaked out that it's not on compared to my old Samsung that groaned and basically made so much noise it sounded like someone was breaking into my house. I'm not a huge fan of the plastic door shelves they are a bit cheap and worry me that they may break at some point in the future. Overall, it isn't really techy impressive (even being a French door stainless steel it kind of sometimes makes me feel like it was manufactured like decades ago), BUT it's working amazingly, has a lot of space. I do wish it had dedicated deli care like drawers and produce humidity monitoring drawers like my Samsung that was purchased almost 20 years ago (I mean come on Frigidaire how much more would it have cost to your manufacturing facilities to keep up to date and/or provide updated technology surrounding these areas that have been available, again, for decades). That all said I guess I should be happy that perhaps that will pay off in the long run as there are less bells and whistles to possibly, most likely fail or break in the future. Overall I really like it... Or perhaps I'm just really happy to have a full size fridge again after not having one for close to a month :p. Random side note, I really enjoy the fact that you and put magnets on the front/the stainless steel (I know that sounds odd and random but you couldn't on my old, more advanced seeming Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production, Temperature control

    Rated 5 out of 5 stars

    Frigidaire Side by side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really loved the fridge. It’s got plenty of space on both sides and love the ice maker and being able to get water from it also. I always wanted one like this and finally went ahead and got one. It haves all the controls for temperatures and air filter and water filter indicators. It shuts the fan off when you open either door so it minimizes of cold air being released. Just overall for the price it’s got a lot of nice features. Also wanted to note I would go ahead and get stainless steel cleaner because I used windex and it did terrible compared to the cleaner and it helps to keep finger prints off the stainless steel also.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    25.6 Cu. Ft. Side-by-Side Refrigerato

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 25.6 Cu. Ft. Side-by-Side Refrigerator is nothing short of exceptional. From its sleek and modern design to its spacious interior, this appliance is a testament to top-tier engineering and thoughtful design. The refrigerator's exterior is a stunning blend of contemporary style and functionality. Its stainless steel finish is not only aesthetically pleasing but also fingerprint-resistant, making it easy to maintain a pristine look. The well-designed handles and smooth lines add a touch of elegance that can elevate the appearance of any kitchen. With a generous 25.6 cubic feet of storage space, this refrigerator is perfect for large families or anyone who loves to entertain. The side-by-side design maximizes the available space, providing ample room for both fresh and frozen items. The adjustable shelves and door bins make it easy to customize the interior layout to fit your needs, while the spacious crisper drawers keep your fruits and vegetables fresh for longer. This refrigerator is equipped with advanced cooling technology that ensures consistent temperatures throughout both the fridge and freezer compartments. The multi-air flow system effectively distributes cold air, maintaining optimal conditions for food preservation. Additionally, the digital temperature controls are intuitive and precise, allowing you to easily adjust settings to your preference. One of the standout features is the in-door ice and water dispenser, which provides chilled, filtered water and ice at the touch of a button. The filter is easy to replace, ensuring you always have access to clean, refreshing water. The LED lighting inside the refrigerator is both energy-efficient and bright, making it easy to see all your stored items. Despite its large size and powerful performance, this refrigerator is remarkably energy-efficient. It meets Energy Star standards, meaning it uses less electricity without compromising on performance. This not only helps reduce your carbon footprint but also lowers your energy bills. The refrigerator operates quietly, thanks to its advanced compressor and insulation technology. Even in open-plan living spaces, you'll barely notice it's running, allowing you to enjoy a peaceful home environment. The 25.6 Cu. Ft. Side-by-Side Refrigerator is a top-of-the-line appliance that combines style, functionality, and efficiency. Its impressive storage capacity, advanced features, and elegant design make it a worthy investment for any modern kitchen. Whether you're stocking up for a big family dinner or simply keeping your everyday groceries fresh, this refrigerator delivers exceptional performance every time.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    DO NOT BUY THIS UNIT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Foolishly, thinking that other reviewers were exaggerating and because I so definitely wanted a unit with adjustable shelves, I ignored the negative reviews of this unit. Here are the cons: (1) It's noisy. It's very noisy. It was initially quite loud at start-up, but that was gone by the end of the day. The problem is the nearly incessant hum that remained. Two weeks after installation I've only heard it not humming twice when the door was closed. When one opens one of the doors, the hum stops. This is so irritating as it reminds one of what silence is like. Any person who spends a lot of time in the kitchen, or who loves to gather with friends and/or family around the kitchen table, should be warned. They're either going to have to deal with an annoying hum or turn on a radio to override the noise coming from the fridge. (2) When one uses the ice dispenser ice spews out all over the floor. This is true no matter how high one holds a glass and regardless of whether the ice sought is cubed or crushed. (3) The tray at the bottom of the ice dispenser if a flat plastic gray one which dirties up promptly with stains from the melted ice. So plan on having to wipe it clean frequently. It should have been a grilled tray. (4) On the coldest setting the things inside are not as cold as I like, particularly the liquids. (5) The little booklet that comes with the unit is entitled "Refrigerator use & care". Inside there's nothing about the actual use and care. There are lots of warnings about this and that, information on installation, removing the door, and connecting the water supply, but silence on the actual "use & care" of the unit. A guide to changing the inside temperatures and the actual daily "use" of the item would have been appreciated. (Perhaps such information is on-line, but corporations shouldn't ask me to purchase their appliances and then ask me to use my time, which clearly my most valuable asset, to go searching on the internet.) (6) Another con which may pertain only to me. When I went to the Frigidaire sight to register the unit I was told that the model number FRSS2623AS was invalid and that no such model existed. The pros: (1) It has adjustable shelves. When I first began searching for a new refrigerator I was shocked to discover how many units came with static shelves. Who wants that? (2) Though it will go shooting all over the floor when one uses the dispenser, there is definitely an adequate amount of ice available. So, while the pros are nice they are far outweighed by the cons--particularly the incessant hum and, to a lesser extent, the way that ice spews out onto the floor when using the ice dispenser. I don't buy appliances with any great frequency so I'm unaware of what the standards are now, but I'm really surprised that a unit with the flaws noted here was ever designed in the first place and then approved to be sold by the company's executives. That's the reason for my very low rating. I do appreciate the pros, but with a few adjustments Frigidaire could have had an exceptional product.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi ChuckM612, thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the level of detail you provided, and we’re very sorry to hear that your experience with the refrigerator has been so frustrating. We understand how disruptive constant noise can be, especially in a space like the kitchen where people gather, and we recognize how irritating it must be to notice the silence only when the doors are opened.

      We’re also sorry to hear about the ice dispenser dispensing ice onto the floor, the maintenance concerns with the drip tray, and that the cooling performance on the coldest setting hasn’t met your expectations. These are certainly not experiences we want for our customers, and we understand how disappointing it is when daily-use features don’t perform as intended.

      Your comments about the Use & Care documentation are completely valid. We agree that clear, accessible guidance on everyday operation, such as temperature adjustments and routine use, should be easy to find without extra effort. We also regret the difficulty you encountered when attempting to register your model number online, as that should be a simple process.

      We do appreciate you noting the adjustable shelving and adequate ice production as positives, and we understand your disappointment that these benefits were outweighed by the issues you described. Your feedback regarding design and usability is extremely valuable and will be shared with the appropriate teams, as it helps guide future improvements.

      If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our team would be glad to review your concerns further.

      Thank you again for your candid feedback. We truly regret that this product did not meet your expectations and appreciate you taking the time to let us know. Have a great rest of your day. - Maico Frigidaire

  • Pros mentioned:
    Capacity, Ice production

    Rated 5 out of 5 stars

    Great Refrigerator...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item presents an excellent selection. Its spacious interior provides substantial storage capacity, complemented by well-proportioned door storage. The ice maker and water dispenser functionalities are consistent with industry standards for refrigerator enhancements. Overall, this product is highly commendable; its long-term durability will be assessed over time. Purchase this item for my mom and she loves ot so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production, Size

    Rated 5 out of 5 stars

    My fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome i love the ice ..sleek lines and its a great fit for my kitchen stainless steel appliances

    I would recommend this to a friend
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