Customer Ratings & Reviews

we made a great choice. The unit works as expected. It is just what we wanted it to be. The assistance that showed us the appliance, did a great job.

I ordered this refrigerator in August and was all set for delivery September 20th. I received a call and was told I had to push this back until the 20 of October due to the manufacturer not shipping enough models to the warehouse. I agreed and waited. I received another call that said that I would not be able to receive this fridge until the beginning of December. After some extensive conversations with 4 representatives, not to mention being transferred a total of 7 times (3 of which could not do anything and claimed they sent me to the wrong line), I was told that if I cancelled the order and ordered a new one that same day, the representatives and their Management guaranteed me the fridge to be pulled from the stock they currently have and that it would be delivered and installed on October 24th. They said that the specific model number I had was stuck in shipping and that if I ordered a new one that same day the new model number was available! I received a call today to reschedule again. This time they told me that the best they could do is delivery by beginning of December. I promptly cancelled my order and am awaiting a call from management regarding this issue. I have always had an amazing experience with best buy and after having had total tech for years, I figured it was a no brainer to order an appliance form Best Buy so that it could be covered. I had complete faith after being promised that it would be here, and I was let down big time. If you think this fridge looks great and happen to catch it on a screaming deal beware, you may never receive it!

great refrigerator still waiting for new handle for freezer

Spacious and great features. It’s exactly what I was looking for.

Great refrigerator. I recommend set up. I’m still removing the saran wrap from the wrap job.

We are so happy with it. It has great storage capacity and keeps everything wonderfully cold.

This has been the worst customer experience I have ever had. After ordering a range, refrigerator, and dishwasher on 11/29/23, I have now had damaged appliances delivered to my house twice. The damage was apparent before removing the packaging and it was still loaded and delivered to my house over an hour away to the closest store. Their customer service will only offer a $100 gift card on an order totaling almost $5000. I will never order anything from Best Buy again and let this be a lesson to anyone willing to read this, shop local. I have tried to reach managers/supervisors and been told they would call me back within 24 hours twice now. The first time, I never heard back and ended up calling 2 days later. We will see this time. I have driven to the store over an hour away only to have the manager offer the same $100 gift card they did over the phone. Long story short, this has been the most ridiculous customer service, and experience I have had, especially on such a large purchase. Buyer beware! This is nothing against Frigidaire, but do not purchase through Best Buy.

Inside lever for duel door does not work/slide correctly

The fridge is very nice and spacious but it’s hard to clean the fingerprints.

I am enjoying the new ftig. It is fun to have a new one. Thank you ! Your delivery team was excellent !!

Bought this fridge in september of 2023 as of October 2024 it stopped working convenient it stoped working 1 month after the warranty expired. Have not talked to customer services yet i will when i get home from work today if they dont do anything help fix it I will ever buy another frigidaire product ever just seems like they make crap now if it cant work past a year then i think they make bad products and a little suspect that it stopped working 1 month after the year warranty. Even worse is im makeing payments on this fridge and still owe 1000 dollars. Lucky i have a backup fridge to hold me over and my food wont go bad. Cant remember the other brand fridge i have but ive had it 4 years with no problems and it was cheaper. What the heck frigidaire do better. I'll update the review once i talk to customer service hope they can help me out.

Love my Frigidaire French door fridge! It’s so pretty too!

I love the French doors with freezer on bottom. Love the color! Plenty of freezer storage.

Frigidaire French Door Fridge looks amazing beautiful in our kitchen. Has enough room for for all our food. We’re very pleased with our purchase. Would highly recommend to family n friends.

Very pleased with the refrigerator. Superior storage. Side shelves are durable & allow for varying heights. The black stainless steel is beautiful!

Like it very much. Easy to access different areas. Plenty of shelf and door space. Freezer is also easy to access.

Love the size and yet it is still easy for my small frame body to pull the fridge out to sweep under it. Love the alarm in it that warns us if the door is accidentally left opened and how it's smudged proof. We just love love this fridge.

I’m giving this a 5 star.. I love my fridge…it’s working wonderfully… I haven’t had any issues with it …

Love it, so easy to get into, and find everything so quikly.

Delivery driver just dropped the appliance off in my kitchen and plugged it in. He did not put the shelves together he did not attach handles. His excuse was they had too many deliveries.