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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 119 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers value the ample storage space and overall performance of this 28.8 Cu. Ft. French Door refrigerator. Many appreciate the convenient internal water dispenser and the refrigerator's large size, perfect for families. Positive feedback highlights the efficient cooling and the sleek design. The ice maker and water dispenser functionality are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 119 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wonderful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From sales (Chad and Ethan) to KC (delivery and installation) everything was seamless and professional. It is very nice to have people that know what the heck they are doing!! The refrigerator is great. I've had it for almost 2 weeks and I am very happy. The temps are holding and after clearing the water line and ice maker line, they are cranking out great filtered water and a ton of ice. This refrigerator is huge, and your food will love you for all the space. Just be sure to clear your water line and everything will be great. Very Happy

    I would recommend this to a friend
  • Cons mentioned:
    Ice production

    Rated 4 out of 5 stars

    Frigidaire Model FRFN2813AF

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit did not cool at all and a replacement is working well so far. The unit does not come with a typical manual because there is very little the owner can do other than change the temperature of the freezer and fridge (see photo). There is nothing you can do to increase or decrease the ice maker other than turn it off completely.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great budget refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from a feature filled refrigerator "LG Cough", that had nothing be problems to this frigidaire has been nothing short of amazing. I had no issues from the ordering to delivery, best buy was great. I havent had a singe issue with this refrigerator. Cooling is great and the freezer works very well. Sometimes its not all about the features but having something that works as intended and we're very happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this fridge. There is so much room and the layout makes everything easy to see and access. It runs incredibly quiet, which was a pleasant surprise. We did read the reviews mentioning the ice maker being slow, but that has not been our experience at all - we’ve had no issues and it keeps up just fine with our daily use. Overall we are very happy with the purchase and delivery. Would definitely recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire 28.8 cu.ft French Door Standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this refrigerator and was delivered clean and well packaged. It is very easy to operate and set the required temps for both top and bottom (freezer compartment). The internal water dispenser worked great after installing filter and water connection in rear. Plenty of internal space. Highly recommend this fridge!

    I would recommend this to a friend
  • Cons mentioned:
    Ice production

    Rated 4 out of 5 stars

    Love it other than the slow Icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes I've too slow but other than that I love it

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Nice.....but beware..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator just delivered today. The delivery was prompt and on time...It is a nice refrigerator...but....first there was a small dent on one side of the refrigerator and on the other side there is a 3.5 feet horizontal dent on the fridge. When I pointed it out the delivery guy said 'noone will see it.' That is beside the point. It was a fairly expensive refrigerator to come damaged. Now the refrigerator is beeping every two minutes and I cannot get it to stop. This is sooo annoying. I really want to love this refrigerator. Some of the reviews had this same problem. SMH at Frigidaire.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Valerie! Thank you for sharing your experience, and I’m very sorry to hear about the dents and the beeping issue with your new refrigerator. I completely understand how frustrating it must be to receive a brand-new appliance damaged and then experience an ongoing alarm — that’s certainly not the experience we want for our customers.

      We’d like the opportunity to help you resolve this so you can enjoy your refrigerator as intended. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick Frigidaire

  • Rated 5 out of 5 stars

    Frigidaire Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just what I was looking for ! Loved it !! Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big beautiful and spacious fridge! Loving it already!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Very Dirty new fridge, but great performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooler was very dirty unside and outside, its new fridge but it seemed used, the delivery guy removed the wrap from it , i tried removing the stickers it was hard to remove it and left residue, cooler performance it great spacious freezer little bit small

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Good day, Sam K! The Frigidaire 29 Cu. Ft. Standard-Depth French Door Refrigerator arrived in less-than-ideal condition, especially with the dirt and sticker residue. It’s unfortunate when something new shows up looking used, and I can understand how that would be frustrating. Hopefully, the performance makes up for some of the initial disappointment.

      You mentioned the cooler's performance is great and that it's spacious, which is good to hear! As for the sticker residue, using a little bit of rubbing alcohol or a goo-remover product might help clean that up without damaging the finish.

      If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico Frigidaire

  • Rated 1 out of 5 stars

    Freezer Door Didn't Seal/Close

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was all kinds of messed up. The freezer would not seal or close. We couldn't even turn it on because we couldn't get the freezer to close. The left fridge door also had a weak seal and it looked like it was bent (the seal). I also had a runaround with phone support. Oh my it was awful and two weeks later, I'm still dealing with it. Never call the 800-433-5778 number. I was on hold with some guy for over 1 hour and 45 minutes and I kept hearing roosters in the background.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Oh no, zach! This is not what we want to hear. Thank you for taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.

      I'm sorry you're going through this. If there are damaged or improperly sealed gaskets, it will allow cold air to escape, making it harder for the appliance to maintain the desired temperature. This leads to higher energy consumption as the compressor works harder to compensate.

      In the event you need assistance with having the refrigerator extensively checked for diagnosis, when the time permits, please reconnect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan Frigidaire

  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Awesome fridge, worth every penny!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as it should, it's quiet, cools beautifully, in fact it cooled down to 40° in four hours! On a warm day too. Water dispenser works great, the first batch of ice took a while but it's making it like no tomorrow now, temps are accurate too! Freezer set at -8 and fridge at 36, according to my thermometers I put in each compartment, it's spot on dead accurate! I do wish they had included one of those sliding shelves for taller items but that's my one and only wish, can't even call it a complaint. There's simply nothing to complain about! Lighting is fantastic, the doors can be stopped in any position rather than the usual let go and they swing open or slam shut. I really love the clean flat exterior look with the water and ice inside rather than the big ugly hole in the door. There are fancier refrigerators for sure, but this is more than good enough and for the price it simply cannot be beat! I love this thing! And no, I don't work for the manufacturer or the retailers who sell this, nor was this any kind of incentivized review, it's my personal experience and I wanted to put this out there because I've seen quite a few unfair and untrue reviews, some two star reviews because of one little issue and I found the negative reviews to be inaccurate and unfair. Maybe these are just some really unlucky people, but most likely they are just impossible to please. I highly recommend this appliance!

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Ice production, Noise level

    Rated 5 out of 5 stars

    Great Fridge, it's huge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had it a few weeks, but overall we love it. Not having an ice maker in the fridge part saves a bunch of space. The ice in the bottom is fine for what we use, we are never going to run out. It did take a solid couple hours to get ice production going. I feel like this is a simpler design then having water and ice on the door, so hopefully no issues. Delivery was amazing. I had originally bought this same fridge from Lowes, but after 3 reschedules and then them not wanting to install it because of a water line connection, I cancelled the order and went with Best Buy. If I had to have a downside, the ice takes a while, and it's ( water going into the ice maker after the last batch falls out) a bit louder than our old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space
    Cons mentioned:
    Ice production

    Rated 3 out of 5 stars

    Lots of room. Bad ice maker and water dispenser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is well designed in terms of storage space, with plenty of nicely thought out spots for everything. Fits in our space well and greatly improved the amount of food we can store while still being accessible in the back of the fridge. Now, the downsides. Automatic ice maker stopped working within two weeks. Inside water dispenser tends to drip quite a long time after depressing the button, leading to puddles on the shelf down below (or else you have to stick a rag/paper towel there to catch the drips). Overall, a decent fridge for the money. Wish the ice dispenser wasn't faulty like so many these days, and would probably go back to an exterior water dispenser in the future.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi ChrisB! Thank you for sharing your feedback on your FRFN2813AF refrigerator. We’re glad to hear that you’re enjoying the storage space and design features that help keep items organized and accessible.

      We’re sorry to hear about the issues with the automatic ice maker and the water dispenser. For the water dispenser, occasionally running a cleaning cycle and checking that the dispenser tray is properly seated can help minimize dripping. If the ice maker has stopped working, ensuring it is powered on and the water line is properly connected may help; if it continues to malfunction, our team can provide further guidance.

      If you need assistance or have any questions, please contact us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30am–8pm ET, and Saturday 9am–6pm ET. We’re happy to help! - Reed Frigidaire

  • Pros mentioned:
    Capacity, Design

    Rated 4 out of 5 stars

    We Love It, But...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator with plenty of space. Love the adjustable shelves, other brands we looked at the shelves were not adjustable. We like the clean look of having the ice and water dispenser on the inside and the stainless steel. I think it is quieter than our old Whirlpool. Only two things I do not like. 1. The control panel only sets the temperatures for the refrigerator and freezer, but does not show the actual temperature of the refrigerator or freezer. It only shows what has been set. Would be nice to know if the unit is holding what was set. 2. 10 days after delivery and setup, my wife pulled open the freezer drawer and the freezer handle fell off. At first I thought would be a simple matter of putting the handle back on the brackets and tightening the two handle set screws. But after repeatedly trying for several hours over two days I could not reattach. The handle would seem to be tight but then pop off when you pulled to open. It appears that the set screws do not line up with the shoulder brackets on the door, as the instruction manual states the handle should draw in to the door as you tighten the set screws, but this does not happen. Finially gave up and stopped at Best Buy who is sending installer to examine. Otherwise a super refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice production

    Rated 4 out of 5 stars

    Solid French door fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently had to replace our old LG fridge after it suddenly died, and this one has been a great upgrade. It’s sleek, fits nicely in our space, and overall we’ve really enjoyed it. The shelves on the door with the water dispenser are a bit awkward in height, but they work well for condiments and smaller bottles. The only issue we’ve run into is that, just this past week, the water dispenser started dripping after use—it hadn’t done that before, so we’re not sure what changed. Kind of sad to see an issue pop up within the first month of owning the fridge. Aside from that, we’ve been very pleased with the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has a nice design and sufficient storage. However, it is very noisy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi Marc, thank you for your feedback! We’re glad to hear that you appreciate the design and storage capacity of your refrigerator. We understand how a noisy appliance can be frustrating, and we apologize for any inconvenience this has caused.

      If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

      Thank you, and have a great rest of your day! - Maico Frigidaire

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little larger than I expected, but it was able to cool down very quickly so we could start using it. One downside is it makes random noises. They are very minimal, but are there.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great frig and best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks great and performs great. Plenty of room and love the water dispenser inside the frig. The Besy Buy delivery team is amazing! They were friendly and ensured everything was working properly before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great fridge with some minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was delivered with a broken fan at the rear, which was quickly replaced under warranty. A slow leak also developed in the door water dispenser. Otherwise, the fridge has been great and has lots of space and compartments. Having the shelves divided down the middle allows alot of flexibility in adjusting them to fit our needs.

    I would recommend this to a friend
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