Customer Ratings & Reviews
- Model:
- FFEC3025US
- SKU:
- 6323676
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 30" Electric Cooktop for its ease of use, fast heating capabilities, and sleek design. Many appreciate the straightforward installation and simple maintenance. Positive feedback highlights the cooktop's ability to heat quickly and evenly, making cooking efficient. The overall aesthetic appeal and perfect fit are also frequently cited as significant advantages.
This summary was generated by AI based on customer reviews.
soniaw
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cook different from a coil stovetop,i getting use to it.
I would recommend this to a friendLove my new stovetop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service and installation company were excellent to deal with. The whole process was very smooth. I will definitely purchase another appliance in the future.
I would recommend this to a friendJust 2 Months Very Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond disappointed this Frigidaire Cooktop has a scratch that appears to be a crack. I have had a Frigidaire and after 5 years it cracked and appears to look the same way, although I just bought this one and have hardly used it. I use my double air fryer & oven more then my stove. I can't hold back my tears right now, knowing that I am going to pay on an item for another 10 months and will not be able to use it have been denied assistance or resolution from both Frigidaire and Best Buy Protection. I have been a Total Protection Member for several years and it's useless to me, which I a pay a few hundred dollars for every year and decide to use it and denied resolution. The way I feel at the moment is beyond words, so sick to my stomach, I am afraid to cook on this stove and if what I am seeing is a crack and not a scratch.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, ChristineD. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
We understand that experiencing problems with your new electric range can be frightening, but we will work hard to improve your future exposure to our products. Please know that we strive to ensure we provide the best experience possible for our consumers, and we never want to see our family unhappy with their investment. We're sorry to learn about what happened with your newly purchased appliance.
One of our main goals is customer satisfaction, and for any help needed with your electroc cooktop, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
cooktop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disagreement about measurement taken by Best Buy rep. Installer found a fix.
I would recommend this to a friendgreat.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great cooktop, its really a nice combination of 2 small and 2 big heat with one as fast cook. I am glad i got this even though the installation took over 2/3 months.
I would recommend this to a friendNo Temperature Control
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a flat surface, black, ceramic top range and this one fit the bill. However, after a year of using it, we like it less and less each day. 1. It's hard to clean, even with the proper cleansing product. You have to scrub, which we fear will eventually remove the surface, even though we are paying for the exact recommended cleaning product, which isn't cheap. 2. What is MOST annoying is the serious lack of regulation of the temperature ranges. Despite having options from 1-6 (dual top) and 1-8 on the others, there is no difference. It's either Medium or high, there is no "low"! And high is ridiculously HOT! It burns everything. Additionally, the top stays hot for nearly an hour after you turn it off! So we can't leave any thing on the burner even though the power is turned off. We've ruined a pan because of this. We've learned to use even heavier bottom pots and cook everything on medium or use the smaller ranges. We only use the "instant boil" range for just that - boiling water. This is does fabulously! However, we can't cook anything else on it, or else it burns. We are experienced cooks and use proper high quality pots and pans. We will be replacing this when we redo our kitchen next year and return to our previous brand. Very disappointing purchase.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hey, Loves2Cook! Thanks for sharing your experience and for bringing this to our attention. At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Perfect 30" drop in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, easy installation, great price and Best Buy delivered 1 day early.
I would recommend this to a friendDo not do business with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not do business with Best Buy. They will not honor their return policy. They sold me a broken cooktop. I called to request a replacement. They stalled until the 30 day return period expired and then told me it wasn’t eligible.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, AngellaG! Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns, please let us know by joining us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shipping took about 6 weeks but it was a nice unit at a good price
I would recommend this to a friendBad Frigidaire experience at their first product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hooked up this brand-new Frigidaire cooktop and all burners are turned themselves totally off after 3-4 seconds (no heat at all - I can touch the burner without burning) when we turn them on (either one by one is on or all of them) from low level to level 8 then they turn them back on after a minute then turn off again after 2-3 seconds again. To keep them on, we must set them on "High". Frigidaire sent a technician (Frigidaire/Electrolux) to our home to check the issue today and he said the cooktop was designed to turn themselves off like that... :( What is the BAD DESIGN like this... how do cook some food which cannot be on high heat?
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
I want my old cooktop back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a really bad smell coming from it. Pot was literally floating off the heat surface, way too slick. Not sure if the return process will be accommodating to getting a regular coil cooktop ASAP. I had the delivery / installation guys haul away my old one and I regret that so much right about now. I need it back!!!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, EmsRules.
This seems a bit odd. Please ensure the cooktop is completely dry during the cooking process. This should help keep your pans and pots from sliding off the cooking zones. Should you need additional assistance, please contact us by calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Bad glass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The under coat of the glass melted or burnt after turning on for the first time
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, Judith. Thank you for bringing this to our attention. We sincerely apologize for any inconvenience, and we are pleased to inform you that we are here to help you out. Just connect with us via live chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. and we'll be happy to assist. ~Ruth
Cracked cooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting to receive this cooktop. The first one arrived cracked.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
My kitchen cooker topper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation (provided that you’re certified), simple arrangement, works as it should. Two thumbs up yo!
I would recommend this to a friend
