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Customer Ratings & Reviews

Frigidaire - 350 Sq. Ft. Smart Window Air Conditioner - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 130 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 130 Reviews
  • Rating: 3 out of 5 stars

    Wifi meet my box that blows cold air...

    Posted
    Brilor04
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My a/c in my bedroom was purchased a mere week after my wife and I got married and settled into our new apartment. That was 14 years ago. It was time to put the old one in the circle file cabinet...or a dumpster in any case. So I whipped out my BBuy app and shopped around and there were a bunch on sale, yada yada blah blah blah...but then this one came up and first glance...this thing's gorgeous. It's not just your typical bland looking a/c...it's got style, class and curves rather than harsh, cold corners like a normal a/c. Bought it, picked it up, set it up and it's been in my window for a while now. I have 2 issues with this thing: 1. It's loud. I mean like a train passing by tooting it horn loud, or a room full of kids at a kids party loud. And I have it in my bedroom. Yeah I get it, over time it becomes white noise and you can actually sleep better, but sometimes it makes weird noises too on top of being loud. 2. When turning it on/off through the unit you have to double press. Kinda annoying, ok, I can live with that. But it always defaults to a certain setting...ECO. I don't want ECO, I want LOW and I want it COLD and I want it on COOL. I don't understand how it can never ever remember your last setting. However, having the wifi app is really cool, when it works. You can be anywhere and control your a/c and if you have Alexa or Google Assistant (still think she needs a proper name BTW) in your home you can use that as well...BUT...it's a pain. I have Google Home and in order to use it, you need to ask Google to "talk to Frigidaire", then some guy comes on and decides to tell you his life story (grab a cup of coffee and sit and wait for him to finish), THEN he asks you what you want to do. So you gotta hear a story just to say "turn on the a/c". It works, but could be streamlined a bit. TL;DR - Great machine, a bit loud but does it's job with a few perks.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thanks for the feedback, Brilor04! We are working with Google Home to make improvements with how our appliance works with their app and devices. Concerning the ECON mode - unfortunately, the EPA made that a mandatory regulation in 2014 for all electronic units to be factory set to Energy Saver (Econ) Mode. If you turn the unit off in cool mode, and then turn it back on – it will turn back on
      in ECON mode. There is no way to stop this or override the function as it is mandatory per government regulations. ~ Brandi Frigidaire

  • Rating: 5 out of 5 stars

    This was my second purchase of this A/C

    Posted
    kaizen61
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a Smart Home so I look for devices that have those features and this unit is one of the better options. I bought the first one a two years ago (from BB, of course) and it did such a great job I've added a second one this year. At the time I bought the first, the app was wonky and it took quite a bit to get the thing in my network, but the second was up and running in minutes, which shows how far the software has come. Alexa integration is great and I recently discovered that I could put my two units into one device group and control them together - kind of like a DIY central A/C setup! Awesome. I have Google Home too but never bothered to set it up but should be an option for that platform as well. If they ever publish their programming interface, I'd be able to tie it into my smart home system and truly automate things but I'm still waiting. For the average person this isn't going to be a limitation though. As far as it's performance as an A/C, it is designed for medium to small areas, but with both units and a floor fan to circulate it I have found that I can quite easily cool the majority of my first floor (I live in an average sized house but YMMV). I would add a third unit without hesitation if I felt the need for it. Definitely recommend both this unit and buying it at Best Buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall good value

    Posted
    Mako
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is probably the most aesthetic air conditioner I've ever owned, and I love how good it looks in my room. I love how it functions, although there have been a few hiccups with that functioning. For a few days, I couldn't control the air conditioner whatsoever - not from the remote and nor from the unit itself. Eventually, this problem fixed itself, though. The main reason why I've docked a star from the review is the fact that connecting this thing to the companion app is near impossible. I've tried on different days, on different WiFi connections - no matter what I do, it just won't connect! I've Googled how to get it to connect and have found that a lot of other people have had the same problems. Oh well, you can't win them all!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cold but loud

    Posted
    Valerie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The fan is louder than the compressor, especially on the low setting. There is a wonky rattling noise that is not coming from window vibration, it’s definitely the fan. But it gets quieter as it revs up, and is bearable once it’s up to High setting. The thermostat reads lower than the temperature sensor we have across the room, I think this is because the unit doesn’t circulate air across the whole master bedroom. We just set the thermostat a little lower to compensate. But it does keep the room cold, and it’s very efficient. It costs us about $10/month to operate. And it was the only smart AC we could find in stock.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thank you for taking the time to share your A/C experience with us, Valerie. I recommend checking your Owner's Manual for your A/C's normal operating sounds. If you feel that the sounds are unfavorable, please don't hesitate to contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST for additional assistance. Kindly, Courtney Frigidaire

  • Rating: 5 out of 5 stars

    Great AC!

    Posted
    RandyRancourtt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The WIFI and appearance of this AC made it a no brainer for me. I purchased an 8k and 12k and they've been great. The 8K is more than sufficient for my large bedroom as it's an icebox after 10 minutes on the high settings and with the doors closed. The 12k that's in my living room doesn't cool it as much but that has more to do with the open layout than the AC. Having the ability to start the AC 15-20 minutes before getting home is such a great benefit! The only issue i've had with it thus far are Alexa related but no biggie. Still 5 stars and highly recommended.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful but Loud.

    Posted
    Tanner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 20 year old Panasonic unit finally died, picked up this Frigidaire unit at Best Buy. Easy to install. It's a very beautiful and contemporary unit with remote and wifi. Love the big white digital display. Did use wifi feature. Unit cool fine for my bedroom but unfortunately it was too loud for me even on the lowest setting. This unit would be OK noise wise for a larger room like living room or to drown out your noisy neighbor. End up with turning this unit and picked up a GE Ultra Quiet AC.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Would be perfect if smartphone app was better

    Posted
    tjhrulz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As an air conditioner it works great, pretty quiet and works well. Fan mode does not do much for me since it is not strong enough to circulate air well. If it's on it has to be on AC. However the smartphone app is not so great. Setup is broken on newer Android phones and it's a web wrapper so there fact they don't have a web version of it is silly. The app itself loads slow and once you change a setting it guess into a loading screen whole your AC gets the command instead of buffering changes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cool really well

    Posted
    PJorge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's a great choice for cooling a home or office. Easy to install and easy to connect to the app and Alexa. You can check the temperature of your house from your office or other places, you can remotely control, turn high or low , on and off. Have an awesome design. You can put the AC facing anywhere because the air blows up e not in the front of the unit as other brands.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I’m really enjoying my smart AC

    Posted
    PerfectACseeker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Originally I was hugely disappointed with this AC, I was having problems connecting to WiFi, so frustrating. So I took the AC back and the boys at best buy help me out and got it replaced with same unit but different model, i couldn’t be HAPPER now!!! I love my smart AC, i pre-set unit so my room is cool when I get home from work. If it gets too cool in the middle on the night I just tell Alexa to turn ac off!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great unit

    Posted
    Flyindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this for an upstairs bedroom that is always hot. It solved the problem, and works great. WiFi capabilities are very handy, you can operate the unit from your phone. And it has a scheduler which I didn't even realize when I bought it, we use this to keep the room cool all night, then auto-shutoff in the morning. Very good value, and the front grille looks much nicer than conventional units.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great AC!!

    Posted
    Chula7
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This air-conditioner is very effective, and works as intended. Everything that I expected from this unit, and more. Frigidaire definitely got this one right! Precise internal thermostat, fast cooling, and quiet cycling. And best of all, it works with Amazon Alexa as long as it's connected to wifi. Thanks

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Efficient & stylish window unit

    Posted
    Courtney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this window unit for an upstairs bedroom that is difficult to keep cool in a very old house... This unit is quiet and has a great modern look but most important it’s extremely energy efficient! My wife and I use the WiFi feature to cool the room ahead of time before going upstairs which is very convenient. I will purchase the larger model next year for another upstairs room!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice looking, but doesn't pack a punch.

    Posted
    AdGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This AC unit is very sleek and modern looking. The solid side panels are aesthetically nice, too. I don't like that the digital readout of the temp it's set for disappears, so you have to walk up to it and touch a button or on the remote to see where it's set. It also didn't outperform (in keeping the room cool) my former AC which was 2000 BTUs less. Not sure why.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi AdGuy! We hate to hear that you are not content with the design of your air conditioner and will be sure to make our design team aware of your feedback. Selecting the correct sized air conditioner for the room’s square footage is essential for proper cooling. So that we are able to ensure that you have the correct size are conditioner for your location and to ensure that it is working as designed, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. –CiCi Frigidaire

  • Rating: 5 out of 5 stars

    New AC

    Posted
    CaringDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great buy for the money. Clean, fresh, automatic shut-off when it reaches a certain room temperature. This is an amazing AC. After years of using old ones, washing and changing filters, I decided to get the cost-effective smart energy models. Huge improvement. No longer sneezing every morning after sleeping under that oddly filtered air. It is quieter, too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks nice, but it is to noisy

    Posted
    AlitoDH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought it around 2 months ago, and since the begging it was to loud we had it on the bed room but we could not sleep with the noise so we move it to the living room and still makes a lot of noise. In the other hand it looks really nice and all the new features like the wifi and phone app are good. We still don't know if we are going to keep it or not,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Pio1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ac works great, not that loud. Works great with alexa. Just one minor thing., when setting up do not use a android phone. It doesnt seem to work well with android. Set it up with my ipad and it went thru in seconds. No biggie as you will only need to set it up once. Also it looks very attractive on my window. Beautiful piece of equipment..

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    Bobg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This air conditioner does not drain the water properly. It lays in the bottom and then the fan blows it all over, a rusty mess. After 2 months it looked like 2 years old. Frigidaire said they don't cover rust. Took it back and bought a GE from Home Depot.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi Bobg! We certainly apologize for your experience with your air conditioner and any frustration it may have caused. The water from the air conditioner evaporates. If there is excessive moisture or it is very humid, the air conditioner may possibly drain from the bottom or rear. While we understand that you have returned your purchase, we certainly hope that you will reconsider us in the future. -Ciara Frigidaire

  • Rating: 5 out of 5 stars

    Great unit so far

    Posted
    Nici
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have two of these in our new apartment. Easy install as the units are not really heavy or cumbersome. They provide exceptional service. Are very quiet. Have them connected to Alexa and our cell phones. Fantastic and reliable. Highly recommendable! We will see what the future brings as this warm summer is a great test of there endurance.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY, SUPER LOUD

    Posted
    Andy

    This thing is so freaking loud. Looks cool but that's about it. I have ACs from 10 years ago that are quieter. It rattles, shakes, squeaks, etc. every single time. The LED temp display is super bright too. Oh, air also blows mainly upwards instead of outwards. Awful, I would return if I didn't get it for super cheap. DO NOT BUY

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi Andy! Thank you for taking the time to provide your feedback on your purchase. Your air conditioner may make many sounds, such as high pitched chatter, vibration, ping, swishing, sound of rushing air, gurgle or hissing; which is a part of the normal operations. However, if you are experiencing any unusual sounds, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. -CiCi Frigidaire

  • Rating: 4 out of 5 stars

    Nice features, cold air, loud

    Posted
    PAguy23
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this for a smaller area than it is rated for, and it does make it frosty cold really quick. The WiFi features are nice and make it very convenient. However, it is not the quietest unit. I don't mind a loud steady sound, but this air conditioner makes rattling and popping sounds that take some getting used to.

    I would recommend this to a friend