Customer Ratings & Reviews
- Model:
- GMOS1964AD
- SKU:
- 6541170
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking's appearance, with users expressing their love for its look and color. The product's features are also well-received, as customers appreciate the variety of options available.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use, the plastic component of the microwave door cracked. Have reached out manufacturer but I was told that the plastic component is not covered by warranty and was offered for a new whole microwave door for $227.27 out of my pocket. Not a good quality…not recommending this product
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to share your experience with the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave. We’re very sorry to hear that the door developed a crack after just six months — that’s understandably frustrating and not the level of quality we aim to deliver.
We also regret that the resolution offered didn’t meet your expectations. While some cosmetic or non-functional components may fall outside of standard warranty coverage, we absolutely understand how disappointing it is to be faced with a significant out-of-pocket cost so soon after purchase. Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Mack Family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves the new updated sleek low progile design and it looks great too.
I would recommend this to a friendFrigidaire gallery is top quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is excellent, vey beautiful, easy to install.
I would recommend this to a friendOverhead microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than what I have expected, very happy with this purchase.
I would recommend this to a friend- Pros mentioned:Features
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving our new microwave. Lots of nice features and choices
I would recommend this to a friend Exhaust Fan is REALLY LOUD!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use my over the oven microwave for the very basics - thawing, reheating, and the fan to recirculate & remove odors, heat and smoke from the cooktop below. Something is very wrong with the fan. It is LOUD and vibrates the entire unit and the filter so much you really can't use it at all! I had the first unit replaced thinking it was a defect, but unfortunately it's exactly the same with the new unit. Very disappointed but it's a nice unit that looks great so I'm not sure what to do at this point.
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Fantastic Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for a microwave in a rental property. The updated styling is great, it's got lots of different functions and should work just fine if our other Frigidaire purchases are any example. Pricing was great too, especially with all appliances seeing a bump due to recent inflation.
I would recommend this to a friend- Pros mentioned:Features
Excellant microwave with numerous features.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the black color and features and price……..
I would recommend this to a friend A+++++
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! I would recommend this product for up above microwave.
I would recommend this to a friend- Pros mentioned:Appearance
Frigidaire microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very satisfied with this microwave. It looks great.
I would recommend this to a friend Great value and appearance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great value with lots of cooking space. It is a very attractive appliance with smudge-resistance stainless steel.
I would recommend this to a friendReplacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice replacement for the original, earlier version.
I would recommend this to a friendInstall problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was installed incorrectly and I've tried twice to get a contractor to solve the problem.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re so sorry to hear about the installation issue with your over-the-range microwave. We understand how frustrating it must be to deal with this, especially after multiple attempts to get it fixed. Your experience should be smooth and hassle-free, and we’re committed to making it right. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Kamran
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been great One thing is the defrost, it actually cooks the food vs thawing the food
I would recommend this to a friendSleek and Simple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this microwave doesn't have a handle as they always get too hot when you're cooking on the stove.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sleek and streamlined. Great heating power and a nice white interior,
I would recommend this to a friendPoor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, a low quality product. A microwave door squeaking like it's something from a Haunted House, and Frigidaire says, we can't fix it. Got that? They know it is a defect, so they won't fix it, because I guess they can't.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, JeffreyR! We are sorry to hear that you have had to deal with these circumstances. Check that the turntable plate and roller support are installed correctly. Check the rollers for wear and tear and debris. Make sure you are not overloading the turntable plate. If your microwave has just been installed, check that the tape over the shaft at the bottom has been removed to prevent a squeaky noise. If the issue still persists, please connect with us via live chat or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Over the Range Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern & sleek microwave. Looks great! The installers did a great job!
I would recommend this to a friendGreat Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend to anyone. Great value, as well
I would recommend this to a friendWorst Customer Service. Product Broke in 4 Months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mother board broke after 4 months. Frigidaire has the worst customer service I have ever seen. No one calls you back. Their service center can't handle a problem, and can only forward it to their "back office". They won't give you a phone number or name to contact for the "back office" I was told the part would take four months to come in! I said this was unacceptable and requested either a new microwave or a full refund. I am still waiting after two weeks for a response.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
