Customer Ratings & Reviews
- Model:
- GMOS1964AD
- SKU:
- 6541170
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking's appearance, with users expressing their love for its look and color. The product's features are also well-received, as customers appreciate the variety of options available.
This summary was generated by AI based on customer reviews.
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend to anyone. Great value, as well
I would recommend this to a friendWorst Customer Service. Product Broke in 4 Months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mother board broke after 4 months. Frigidaire has the worst customer service I have ever seen. No one calls you back. Their service center can't handle a problem, and can only forward it to their "back office". They won't give you a phone number or name to contact for the "back office" I was told the part would take four months to come in! I said this was unacceptable and requested either a new microwave or a full refund. I am still waiting after two weeks for a response.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Died 11 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working at 11 months. Still waiting on parts from Frigadaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, DonnaD! Thank you for sharing your feedback with us. We’re so sorry to hear that your appliance stopped working after just 11 months, and we understand how frustrating it must be to wait for parts to arrive. We completely empathize with the inconvenience this has caused, and we sincerely apologize for the delay.
We’d love to help ensure that your issue is resolved as quickly as possible. Please reach out to us via Live Chat on our website or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team is here to assist you in any way we can. ~Juan
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave Came damaged. the customer service department, was not helpful.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We can understand your frustration and are here to help. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. - Jessica
BestBuy Does Not Have This Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 2 months for delivery, and it never came. Was told they did not know when they would receive it from their vendor. Had to cancel my order.
No, I would not recommend this to a friendStylish and powerful, and quiet at that
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Frigidaire has the same wattage as the ten-year-old GE it replaced, but it cooks with noticeably more efficiency. It is also inconspicuously elegant and blends in well with other stainless-steel appliances. It cooks quietly. The fan is noisy by comparison, but I guess that is to be expected. I wish the clock was dimmable, but that is a tiny item. You can choose to turn it off, which I usually do (since the stove has a clock, too). I haven't even tried out everything it can do, but I am happy with the upgrade it seems to be for the price.
I would recommend this to a friendA lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a week and had three different issues
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Better than the Average Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has a nice interface, although it is a little too easy to bump the light on. It cooks efficiently and has plenty of settings. The sleek design is roomy but fits well over the stove. It does not feel revolutionary but really does the job.
I would recommend this to a friend- Pros mentioned:Appearance
Lance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this be microwave it looks awesome and I like how the handle is low profile
I would recommend this to a friend Classy and functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks classy and was easy for my husband to install. The light on the time really shines. Appears to be easy to use. Worth the wait.
I would recommend this to a friend- Pros mentioned:Appearance
Great looking Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks sharp after I installed it. Would highly recommend.
I would recommend this to a friend No problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look good. Function well. Price was right and good instructional videa.
I would recommend this to a friendYes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave glad there is no handle. Easily installed
I would recommend this to a friendDo NOT purchase here
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this online during the Spring sale for customer pickup at the local Best Buy. They said it was in-stock and when it came to delivery day, they waited till the end of the day to tell me it was delayed. I called the local store number only to be sent to a customer service cneter not knowing that you cant speak to anyone at the physical store where your order is going. The only way you can speak to the manager or any associate there is to physicallt drive to the store. If i knew this, I would have NEVER ordered this here. I got told different stories by all 3 agents about my order. Needless to say, i still have no idea if I’m going to recieve the microwave. I did get an email saying that my ordr has been delayed and if i dont recieve it in 2 weeks they will automatically cancel my order. I’m pretty sure that’s what they are going to do because the price went up over $100 since I purchased it. They are probably going to cancel it so I have to reorder at a higher price- which I’m not going to do. The website says its still in stock, but they have yet to send my order. There’s no other logical reason other than them not honoring the price at which I purchased it. Don’t waste your time here just to have them hold your hard earned money hostage for a month and then have a customer care center that lie to you about your order status. I will NEVER make another Best Buy purchase ever again.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Oh no! This is not what we want to hear, valued consumer. We sincerely apologize for your recent experience with your Frigidaire product and the customer service you received. We strive to provide the best assistance to our owners, and we are sorry that we could not deliver those results for you.
We're here to help you. Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
MR ALAN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY SATISFIED WITH PRODUCT AND BEST BUYS SERVICE , MY NEW MICROWAIVE WAS A BACKORDER ITEM AND BEST BUY GAVE ME MULTIBLE UPDATES , I COULDN'T BE MOR SATISFIED
I would recommend this to a friend
