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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 96 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Gallery 1.9 Cu. Ft. Over-The-Range Microwave's quiet operation, sleek design, and ease of use. Many appreciate its stylish appearance and the ample interior space. Positive feedback also highlights the microwave's functionality and various features. However, some customers found the exhaust fan to be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 96 reviews
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Stream Lined

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flat door with no handle is great for our small kitchen. Nice to have LED lights underneath. No more bulbs to change. Works Quiet and efficient . Nice to have control over rotating tray.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs simpler instructions on display

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works fine. Certain functions are a little harder to determine than on my old microwave. I would prefer not having to consult the instruction book when I just want to reheat a frozen muffin.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Very easy to use and works like it should.

    I would recommend this to a friend
  • Cons mentioned:
    Fan

    Rated 1 out of 5 stars

    Lemon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s your standard bad review that you’ll chalk it up to one lemon microwave. The main thing is customer service wouldn’t honor its 12 month warranty even if it expired the week before, remember that before you buy this brand. It’s true, the microwave was a lemon. First week I had to replace control panel, covered by warranty. Ten months later the microwave powered down randomly, powered up five minutes later, then made a nasty rumbling noise when used next. Called customer service, they wouldn’t do anything because my warranty expired a few weeks prior. I had it two months before I installed it, so yeah, less than 11 months and the microwave crippled. Had a repairman look at it and the fan over the heating component thingy broke. Said the fan design is too low and the fan got caught and broke.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for sharing your feedback, and we are truly sorry to hear about the issues you've had with your microwave. We completely understand your frustration, especially given the timing of the warranty and the recurring problems with the unit. It's disappointing to hear that our customer service didn’t meet your expectations, and we sincerely apologize for the inconvenience this has caused.
      We understand that having a product fail, especially so soon after purchase, is frustrating. We also recognize the importance of standing behind our products, and we regret that we weren’t able to resolve your issue to your satisfaction during the warranty period.

      Your comments about the fan design and the control panel issue are important, and we'll be sure to share this feedback with our product team for further evaluation. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica Frigidaire

  • Rated 5 out of 5 stars

    Frigidaire Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for our old Frigidaire Gallery. It so quiet and the added features are great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    STEAM COMING FROM BOTTOM DOOR WETTING FRONT GLASS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many microwaves over the course of my 72 years on this earth. This microwave is losing steam from the bottom of the door and fogging up the front glass while making one baked potato. Repair first said that I had purchased an outside only vented unit, that was NOT the case. After calling into their superior it was said that this is normal operation. Never had a microwave do this.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi Sally,

      We appreciate you sharing your feedback and bringing your concerns to our attention. Upon checking the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cook (Model: GMOS1964AF). If your microwave is vented to the outside, then you can turn off the filter light in the settings. If you have further questions or concerns, please feel free to reach out to us via live chat at Frigidaire.com or by phone at 1-800-374-4432. Our experts are available to assist you Monday - Friday, 8:30 am - 8 pm ET. - Maico Frigidaire

  • Rated 5 out of 5 stars

    fantastic

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Sleek and modern. Most quiet microwave I’ve ever used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described and very happy with our purchase. Definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice look works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used for reheating. food heats evenly compaired to other I've had. melts butter and such well. steams veggies. presets are ok not great and dont fit most of my needs. heat sensing, doesn't work very well it over heats food items. micro fiber cloth keeps glass clean and finger print free.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Mack Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves the new updated sleek low progile design and it looks great too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Frigidaire gallery is top quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent, vey beautiful, easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a microwave in a rental property. The updated styling is great, it's got lots of different functions and should work just fine if our other Frigidaire purchases are any example. Pricing was great too, especially with all appliances seeing a bump due to recent inflation.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Frigidaire microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with this microwave. It looks great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months of use, the plastic component of the microwave door cracked. Have reached out manufacturer but I was told that the plastic component is not covered by warranty and was offered for a new whole microwave door for $227.27 out of my pocket. Not a good quality…not recommending this product

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for taking the time to share your experience with the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave. We’re very sorry to hear that the door developed a crack after just six months — that’s understandably frustrating and not the level of quality we aim to deliver.

      We also regret that the resolution offered didn’t meet your expectations. While some cosmetic or non-functional components may fall outside of standard warranty coverage, we absolutely understand how disappointing it is to be faced with a significant out-of-pocket cost so soon after purchase. Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
      - Jessica Frigidaire

  • Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice replacement for the original, earlier version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++++

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! I would recommend this product for up above microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and appearance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great value with lots of cooking space. It is a very attractive appliance with smudge-resistance stainless steel.

    I would recommend this to a friend
  • Cons mentioned:
    Fan

    Rated 1 out of 5 stars

    Exhaust Fan is REALLY LOUD!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my over the oven microwave for the very basics - thawing, reheating, and the fan to recirculate & remove odors, heat and smoke from the cooktop below. Something is very wrong with the fan. It is LOUD and vibrates the entire unit and the filter so much you really can't use it at all! I had the first unit replaced thinking it was a defect, but unfortunately it's exactly the same with the new unit. Very disappointed but it's a nice unit that looks great so I'm not sure what to do at this point.

    I would recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris Frigidaire

  • Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Install problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was installed incorrectly and I've tried twice to get a contractor to solve the problem.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We’re so sorry to hear about the installation issue with your over-the-range microwave. We understand how frustrating it must be to deal with this, especially after multiple attempts to get it fixed. Your experience should be smooth and hassle-free, and we’re committed to making it right. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick Frigidaire

  • Rated 5 out of 5 stars

    Kamran

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been great One thing is the defrost, it actually cooks the food vs thawing the food

    I would recommend this to a friend