Customer Ratings & Reviews
- Model:
- GMOS1964AF
- SKU:
- 6541175
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Gallery 1.9 Cu. Ft. Over-The-Range Microwave's sleek appearance, updated design, and relatively quiet operation. Many appreciate its ease of use and the effectiveness of its sensor cooking feature. However, some find the fan to be noisy, and there have been a few reports of installation issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Installation
Install problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was installed incorrectly and I've tried twice to get a contractor to solve the problem.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re so sorry to hear about the installation issue with your over-the-range microwave. We understand how frustrating it must be to deal with this, especially after multiple attempts to get it fixed. Your experience should be smooth and hassle-free, and we’re committed to making it right. If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Kamran
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been great One thing is the defrost, it actually cooks the food vs thawing the food
I would recommend this to a friendSleek and Simple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this microwave doesn't have a handle as they always get too hot when you're cooking on the stove.
I would recommend this to a friendPoor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, a low quality product. A microwave door squeaking like it's something from a Haunted House, and Frigidaire says, we can't fix it. Got that? They know it is a defect, so they won't fix it, because I guess they can't.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, JeffreyR! We are sorry to hear that you have had to deal with these circumstances. Check that the turntable plate and roller support are installed correctly. Check the rollers for wear and tear and debris. Make sure you are not overloading the turntable plate. If your microwave has just been installed, check that the tape over the shaft at the bottom has been removed to prevent a squeaky noise. If the issue still persists, please connect with us via live chat or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sleek and streamlined. Great heating power and a nice white interior,
I would recommend this to a friendOver the Range Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern & sleek microwave. Looks great! The installers did a great job!
I would recommend this to a friendFrank
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered damaged and installed, they did not give any solution and left, saying they would have to call the manufacturer
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear about the issue you have with the delivery of your new appliance. Please accept our deepest apologies for the inconvenience. We recommend reaching out to retailer to follow up on your concern. - Jessica
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend to anyone. Great value, as well
I would recommend this to a friendWorst Customer Service. Product Broke in 4 Months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mother board broke after 4 months. Frigidaire has the worst customer service I have ever seen. No one calls you back. Their service center can't handle a problem, and can only forward it to their "back office". They won't give you a phone number or name to contact for the "back office" I was told the part would take four months to come in! I said this was unacceptable and requested either a new microwave or a full refund. I am still waiting after two weeks for a response.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Died 11 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working at 11 months. Still waiting on parts from Frigadaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi, DonnaD! Thank you for sharing your feedback with us. We’re so sorry to hear that your appliance stopped working after just 11 months, and we understand how frustrating it must be to wait for parts to arrive. We completely empathize with the inconvenience this has caused, and we sincerely apologize for the delay.
We’d love to help ensure that your issue is resolved as quickly as possible. Please reach out to us via Live Chat on our website or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team is here to assist you in any way we can. ~Juan
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave Came damaged. the customer service department, was not helpful.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We can understand your frustration and are here to help. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. - Jessica
- Pros mentioned:Design, Noise levelCons mentioned:Fan
Stylish and powerful, and quiet at that
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Frigidaire has the same wattage as the ten-year-old GE it replaced, but it cooks with noticeably more efficiency. It is also inconspicuously elegant and blends in well with other stainless-steel appliances. It cooks quietly. The fan is noisy by comparison, but I guess that is to be expected. I wish the clock was dimmable, but that is a tiny item. You can choose to turn it off, which I usually do (since the stove has a clock, too). I haven't even tried out everything it can do, but I am happy with the upgrade it seems to be for the price.
I would recommend this to a friend BestBuy Does Not Have This Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 2 months for delivery, and it never came. Was told they did not know when they would receive it from their vendor. Had to cancel my order.
No, I would not recommend this to a friendA lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after a week and had three different issues
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
- Pros mentioned:Size
Better than the Average Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has a nice interface, although it is a little too easy to bump the light on. It cooks efficiently and has plenty of settings. The sleek design is roomy but fits well over the stove. It does not feel revolutionary but really does the job.
I would recommend this to a friend - Pros mentioned:Ease of use
Fantastic Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic microwave. Very stylish. Works great. Great features. Installation is easy.
I would recommend this to a friend - Pros mentioned:Appearance, Design
Lance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this be microwave it looks awesome and I like how the handle is low profile
I would recommend this to a friend - Pros mentioned:Ease of use
Classy and functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks classy and was easy for my husband to install. The light on the time really shines. Appears to be easy to use. Worth the wait.
I would recommend this to a friend - Pros mentioned:Appearance
Great looking Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks sharp after I installed it. Would highly recommend.
I would recommend this to a friend No problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look good. Function well. Price was right and good instructional videa.
I would recommend this to a friend
