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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 48 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers have good things to say about the Gallery 2.2 Cu. Ft. Built-In Microwave's size, ease of use, and performance. Many appreciate its quiet operation and sleek design, which integrates well with other appliances. The microwave's spacious interior and simple installation process are also frequently praised. Overall, the feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 48 reviews
  • Rated 5 out of 5 stars

    Just what I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great works great. I like the white interior. My old one was gray and I couldn’t see well to clean. A bit pricey with the trim piece but overall pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, wonderful customer service, beautiful service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Homemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little time to get use to it but we love it. The first time we've had a Frigedaire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice.nice nice nice nice nice nice nice nice nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features. Turned the clock off because the display is old school digital and the matching oven has modern LED clock. But that may not matter to you? The soften melt feature with differentiation between chocolate, cream, cheese, and ice cream is nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built in microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product.Works perfectly as described.No complaints at this time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modern, quiet,!good looking, EZ to install. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to my kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, contemporary look and features. Seems easy to operate. The unlock feature is somewhat unnecessary for my household but I can see how it will benefit a house with small children.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with our replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very happy with our new microwave. We had to replace the old one ( different model) twice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was knowledgeable and helpful and I was able to find the right product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Awful frigidaire customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is ok. Nothing special. But customer service for Frigidaire is awful! The rotating ring was broken when we got the microwave, and it was next to impossible to that part. Website, chat, phone - very frustrating. When I did talk to someone, they wanted to charge me for the part. Finally was able to get it under "warranty".

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered while trying to replace the rotating ring. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention and are glad the part was ultimately covered under warranty. Your feedback will be shared with our customer service team to help improve the process. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

      Best Regards  

      -Christian Frigidaire

  • Rated 4 out of 5 stars

    Home Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing is good, except the open push button is very sensitive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Frigidaire Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quietest microwave. You can’t hardly even hear it running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Art!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s gorgeous! Looks great in my newly built Maple cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Settings are easy to use. Turntable cooks food evenly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge microwave

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the microwave works excellent it even has an automatic sensor for baking a potato, and they always come out excellent!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied customer!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the worst installation on the microwave because as usual Best Buy goofed up with the order. The trim kit which was promised at the time of purchase did not come. Now I'm staring at a microwave which has ugly space around it because of the lack of a trim kit. they contract out the install to some third party who has no clue and wash their hands off of everything. The third parties represent Best Buy's reputation. So what gives??? The chat agents are equally pathetic. When a sale needs to happen, promises are given, left and right. I am such a long standing customer but that's of no value any longer. Its a freaking rat race to get service anymore

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    WHERE IS THE TRIM KIT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave but cannot seem to find the matching built in trim kit anywhere! The model # MWTK27FGUD shows as discontinued and unavailable everywhere. Is there a cross reference model that fits this?! HELP!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, HeidiB. We're glad to hear that you love your microwave, and we are here to help you find the right trim kit. This model can be fitted to trim kit model number GMTK2768AD. If you need more assistance, please connect with us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth Frigidaire

  • Rated 5 out of 5 stars

    Perfect new microwave!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Spacious and easy to use. I do wish the clock numbers were further apart, but I know I will get used to the pattern. It's lovely having a roomy microwave--just in time for the holidays.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really bad customer experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can read the notes and figure this out yourselves

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, SajivJ! Your comments are vital to us in improving future appliances. If you have any additional suggestions, comments, or concerns, please let us know by joining us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico Frigidaire

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