Customer Ratings & Reviews
- Model:
- GRFN2023AF
- SKU:
- 6583541
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the Gallery 20.0 Cu. Ft. French Door Refrigerator's excellent size, performance, and appealing design. Many appreciate its quiet operation and the convenient water dispenser. The spacious interior and ease of use are also frequently praised. Overall, customer feedback highlights a positive experience with this refrigerator model.
This summary was generated by AI based on customer reviews.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially loved this fridge. It was perfect for my kitchen. Then, just a little over a month after purchasing it (too late to return it) I woke up and the inside was warm. I paid for the extended warranty. But, Best Buy said that since the fridge was still under the manufacturer's warranty, I could either pay for a membership to BestBuy Geek Squad to get it fixed, or deal with the manufacturer. So, I contacted Frigidaire. I spent over an hour on the phone with them repeating my information and having to deal with them trying to sell me more products, all while the food in my fridge was spoiling. The soonest appointment with a technician they had was scheduled to come out a week later. Then, that tech cancelled an rescheduled for a later date. Then, they cancelled that appointment. I had to call Frigidaire again to get another service appointment. Hopefully, they'll come next week when they are scheduled. While I've been waiting this whole time, sometimes the fridge is cold, sometimes it isn't. So, I can't trust that it won't ruin all my food. The lack of urgency on the part of the manufacturer and the unreliability of such a new and expensive product have greatly upset me. I hope they will fix it sometime soon. What a waste of money. I will never buy a Frigidaire again.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re truly sorry to hear about the troubles you’ve experienced with your refrigerator and the delays in getting it repaired. We completely understand how stressful it must be to deal with inconsistent cooling and spoiled food, especially with a brand-new appliance.
Your frustration with the service process and the lack of timely appointments is understandable, and this is not the experience we want for our customers. We appreciate you sharing these details, and we’re committed to improving both our product support and customer service. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Sooooo loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never hated something quite like I hate this refrigerator. IT IS SO LOUD. It’s a sensory nightmare. I have the ice maker turned off, but it still sounds like it’s trying to make ice at least once an hour. But the rattling is the absolute worst (won’t let me add a video here but it’s BAD). My other big complaint is that the freezer is small and seems to cool unevenly. I got about a third of the items from my old freezer into this one. When I do a temp check on the freezer, it’s warmer on the top shelf than the bottom. Do not recommend.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re really sorry to hear this has been your experience. Excessive noise—especially rattling or recurring sounds when the ice maker is turned off—is not expected behavior, and we understand how disruptive that can be, particularly if you’re sensitive to sound. We also apologize for the frustration with the freezer capacity and the uneven cooling you’ve noticed between shelves.
A refrigerator should be something you don’t have to think about, and we regret that this one has caused so much irritation instead. Your feedback about the noise and temperature inconsistency is important and will be shared with our product and quality teams.
We’d like the chance to look into this further and see if service, adjustment, or other options may be available. Please reach out to our customer support team via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Super quiet. Looks great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a failing LG model. The LG was plagued with phantom rattles the entirety of it's time in my home.
I would recommend this to a friend- Pros mentioned:Size
refrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great size for my place and streamline my rep for best buy-pacific sales is awesome he comes through for me
I would recommend this to a friend - Pros mentioned:Design
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the new refrig and dbl dr with bottom freezer
I would recommend this to a friend Great Option for Smaller Spaces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working well so far. Nice and spacious inside in the fridge area for the size overall. Very happy with our purchase!
I would recommend this to a friendGreat refrigerator for tight spaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a large refrigerator, but the storage design inside is great. I was looking for the freezer on the bottom with ice maker in that section. I like the ice cube shape. The depth of the drawers in the freezer is a good depth for the items that I need to freeze.
I would recommend this to a friendgreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect fit love the interior mount water dispenser
I would recommend this to a friendSuccessful Refrigerator Install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The crew that installed the refrigerator was efficient and careful and did a very good job. The sales person at Best Buy in dublin, CA helped me to find the proper size that fit the space available. Good Job!
I would recommend this to a friendNot perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are liking this refrigerator in general, but we are having some small problems with rattling and it not closing properly. We just got it a couple of months ago and we will have to have someone come out and look at it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, Sarah! It sounds like you're dealing with a bit of frustration with the Frigidaire Gallery fridge! For the rattling, it could be something like a loose part inside the fridge or a vibration issue that can often be fixed with a quick adjustment. The door not closing properly might be related to the door seals, or it could be the hinges being out of alignment.
Since it's still fairly new, it's worth having someone come out to take a look, especially since it’s still under warranty. If you haven’t already, you might want to check if the fridge is level (sometimes that can affect how the doors close). But getting a technician to diagnose it should help resolve both issues quickly. - Maico
- Pros mentioned:Size
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious yet occupies a small space. We needed a small fridge for our area.
I would recommend this to a friend Frigidaire
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best 30" refrigerator that I could find
I would recommend this to a friendExcellent purchase!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the streamlined look and having the water spout inside the door is an added plus! There’s enough space inside and the layout keeps things organized.
I would recommend this to a friendNot sure at this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hearing puttering sounds (fan?). Probably need to have them look at it.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for your feedback. We’re sorry to hear about the puttering sounds you’re noticing. We encourage you to reach out to our customer support team via Live Chat at www.frigidaire.com or by calling us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
ERalph
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with BestBuy, "Top to Bottom. Will continue to do business with you.
I would recommend this to a friendCould Be Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the layout and size of the refrigerator, but it gives off a slight humming noise. The biggest downfall is its inability to turn back on when it loses power. If you lose power, have to manually push a button to turn it back on.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, CMS4! Thank you for taking the time to share your feedback with us. We’re glad to hear that you’re happy with the layout and size of the refrigerator. However, we sincerely apologize for the inconvenience caused by the humming noise and the issue with the power reset.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Miss
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small so hard to maneuver with but then apartment size not house size
No, I would not recommend this to a friendPacific Sales service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Matt. Easy ordering & delivery tracking on date scheduled.
I would recommend this to a friendDo not buy Frigidaire!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the most frustrating appliance purchases I’ve ever made. The product is unreliable. and the customer support is completely unhelpful. After dealing with constant issues and zero real support I strongly advise against buying Frigidaire.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re very sorry to hear about your experience with your Frigidaire appliance. We understand how frustrating it can be when a product is unreliable and customer support doesn’t meet your expectations.
Your feedback is important, and we’ll share it with our team to help improve both our products and support services. We hope that any ongoing issues can be resolved and appreciate you taking the time to share your experience. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
GARBAGE BEST BUY/GARBAGE FRIGIDAIRE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is GARBAGE and so is Best Buy Return Policy. I have had this refrigerator for 1.5 months and already had the power go out twice. I had to call for service today 8/21/25. It was delivered 7/9/25. Come to find out Best Buy return policy is 14 days UNLESS you SPEND money to be a special member. NEVER BEST BUY, NEVER FRIGIDAIRE AGAIN.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We’re very sorry to hear about the difficulties you’ve experienced with your refrigerator and the return process. We understand how frustrating this must be, especially so soon after purchase. While return policies are set by retailers, we want to ensure you get the support you need with your appliance. Please reach out to our customer service team directly—we’re here to assist with any repair or warranty needs. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
