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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 80 reviews

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91%
would recommend
to a friend

Customers are saying

Customers highly value the Gallery 20.5 Cu. Ft. Frost-Free 2-in-1 Upright Freezer or Refrigerator's spacious interior and ample storage options, along with its quiet operation and precise temperature control. Many appreciate the appliance's sleek design and bright interior lighting, making it easy to find items. However, some customers have reported difficulty opening the doors.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 80 reviews
  • Rated 5 out of 5 stars

    Great appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome appliance! Easily can convert from freezer to refrigerator. I bought two and use one for freezer & the other for extra refrigerator during holidays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge or Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These units are packed well. No scratches or dents upon delivery. I bought two, one for fridge and one for freezer. They are huge and cooled down quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great refrigerator . So much space. Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator or freezer has so much space. I now can get all my food in the refrigerator . I love it. Was a great price. I got it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work as described thank you very much accident product very easy to clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality, best fridge quite and hold cold temp well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing appliance. Very roomy and everything is reachable. No hidden groceries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This convertible refrigerator/freezer is great. Wish I would have bought it sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this unit. The fact that it can be both a freezer or fridge is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incrediable for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thefunction of a freezer or a fridgeis great. Great price and awesome look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went from a side by side to this and what a difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using as a Freezer. Its as good as advertised

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator to use as a refrigerator not a freezer. Door only opens with a great deal of force. You have to put your fingers on the little quarter inch area next to where the door shuts and then grab the door handle with your other hand and jerk as hard as you can. We took delivery in late Nov 2017 and thought after a couple of weeks it would get better and it didn't. Best buy replaced the unit in Jan 2018 and same problem. We have had it for over a month this time and it has not gotten any easier to open. If you pull on the door and don't hold the refrigerator with the other hand it slides out away fro the wall. There are two plastic adjustable legs on the front and then just straight flat metal on the bottom back so the unit slides all over gods creation. I am constantly pushing the refrigerator back against the wall and re-centering it. It is junk. My wife is 68 and 5' 6' 125 lbs. and I am 58 6'1" 210 lbs. I am strong but have a bad back from building houses and it is hard for me to open. My wife is strong but doesn't need the added stress of trying to open a refrigerator and worry about getting hurt trying to jerk this piece of junk open. This problem is not new...... or were we just unlucky and got 2 junk units in a row. I might add that I also contacted best buy in December 2017 on this site and asked what to do about the unit sliding all over and they NEVER answered............... Go figure. They answered everyone else's questions about this unit. If you buy this unit maybe you will get lucky but I think not!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Wow!! It looks like your gasket is working a little too well, Zachery. Because air travels to provide cold air, sometimes it can create a vacuum inside. Although it seems like it creating more of an issue, it's actually protecting your food even more. We strive to create better ways for consumers to enjoy our appliances. May we suggest moving the gasket to release some of the pressure, before opening the door. Hope this helps! Frigidaire

  • Rated 1 out of 5 stars

    didnt get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt get this item they said it wouldn't fit through my door so I had to get a different one

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door opening

    Rated 1 out of 5 stars

    Co

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the refrigerator but the door inside the refrigerator door second self which is labeled as Soft Freezer zone door is not closing. Called Customer service 3 times was transfered in circles. I am still trying to reach the correct department to help replace the door.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for taking the time to share your refrigerator experience, Nesh. We would like the opportunity to assist you. Please take a moment to contact us. We would like to review your account and see what assistance might be available. Thank you, Courtney Frigidaire

  • Rated 1 out of 5 stars

    NOT DELIVERED EVEN AFTER ONE MONTH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DELIVER DATE WAS APRIL 1ST, THEN MOVED TO APRIL 7TH AND NOW APRIL 15TH

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Fantastic unit with one fatal flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Enormous capacity Beautiful inside and out BRIGHT LED's inside Low power usage Receives "oohs and ahhs" Con: When the power comes back on after a blackout, it defaults to refrigerator mode, melting all my ice cream unless I manually switch it back to freezer mode where it should be. Taking a vacation, I have no peace of mind unless I have a house sitter. Horrible design flaw!

    I would recommend this to a friend
  • Cons mentioned:
    Door opening

    Rated 1 out of 5 stars

    junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator to use as a refrigerator not a freezer. Door only opens with a great deal of force. You have to put your fingers on the little quarter inch area next to where the door shuts and then grab the door handle with your other hand and jerk as hard as you can. We took delivery in late Nov 2017 and thought after a couple of weeks it wood get better and it didn't. Best buy replaced the unit in Jan 2018 and same problem. We have had it for over a month this time and it has not gotten any easier to open. If you pull on the door and don't hold the refrigerator with the other hand it slides out away from the wall. There are two plastic adjustable legs on the front and then just straight flat metal on the bottom back so the unit slides all over gods creation. I am constantly pushing the refrigerator back against the wall and re-centering it. It is just garbage. My wife is 68 and 5' 6' 125 lbs. and I am 58 6'1" 210 lbs. I am strong but have a bad back from building houses and it is hard for me to open. My wife is strong but doesn't need the added stress of trying to open a refrigerator and worry about getting hurt trying to jerk this piece of junk open. This problem is not new.............. or were we just unlucky and got two garbage units in a row. I might add that I also contacted best buy in December 2017 on this site and asked what to do about the unit sliding all over and they NEVER answered............... Go figure. They answered everyone else's questions about this unit. If you buy this unit maybe you will get lucky but I think not!!!!!!!!!!! Nice roomy frig otherwise garbage...................................................

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi Zack! Thank you for bringing your matter to our attention. Ensuring that the upright freezer/refrigerator has all bottom corners resting firmly on a solid floor. The floor must be strong enough to support a fully loaded unit. You are able to locate any information pertaining to leveling in your Use and Care Guide on pages 4-5. However, we would like to get a little more information pertaining to your door matter. Please feel free to contact us directly at your convenience. -Thanks!- Frigidaire

  • Rated 5 out of 5 stars

    Great unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All great one con is readout on door is set temp not actual temp

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quality Issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom Drawer was Sprung and Scratch on top outside of door this could indicate a quality control problem with Frigidaire. Since this is the top of the line Gallery Model you would expect stricter standards. Had to wait several weeks to get Freezer and have not received replacement yet. Should have at the minimum got something for my inconvenience. If this is Good Customer Service Best Buy you might lose my future Business!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk. Broke down after two months and down again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total junk. Avoid this unless you want problems. Broke down after less than two months and now broke again after six months old. Even when working it does not keep constant temperature as goes down to 25 degrees all the time so no good for keeping temp sensitive fruit or veg. No idea on using it as a freezer as I have it in fridge mode. Last Frigidaire I buy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      I hate to hear about your refrigerator experience, Steve. Please take a moment to contact us directly. We would like to review your account and see what assistance might be available. Thank you, Courtney Frigidaire

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