Customers are positive about the refrigerator's overall performance and its spacious capacity. Many appreciate the excellent lighting and quiet operation. However, some customers have reported issues with functionality, door seals, and control panel problems.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 104 reviews
Cons mentioned:
Functionality
Rated 1 out of 5 stars
Poor Customer Service
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this model for a vacant apartment. It was plugged in for about a month but was not in use since the apartment was not ready. The protective wrap was still on the refrigerator. The temperature controller and lights were not functioning.
A technician came out promptly and determined that a couple of circuit boards were out on this brand new unit. It took 2 weeks for the parts to be delivered and I was offered to purchase an extended warranty which I decided would be a good idea with this happening. The appointment was made 2 weeks in advance to allow for the parts to be delivered and I was confirmed the day before for an 8am-12pm window. I was cancelled 9 mins before my window started the day of the appointment with no explanation. I was given another day but this time with a 9 hour (8-5) window. Horrible customer service on a brand new unit.
Oh no, John! This is not what we want to hear. We greatly appreciate you taking the time to provide us with a review and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience this may have caused you, as this is not the kind of ownership experience we want to leave you with.
Rest assured that we will work closely with our technicians to resolve it and are committed to delivering and replacing the part that is needed for the repair as quickly as possible, so you and your family can get to enjoy the appliance for more years to come. I'm sorry to learn that your service appointment was cancelled at the last minute and you were given an 8-hour service window.
If there is anything we can do to improve your experience or have any other specific assistance with your refrogeratir, feel free to connect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you. ~Juan
Pros mentioned:
Size
Rated 5 out of 5 stars
Love my Frigidaire!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my Frigidaire!!!! It’s size is perfect and had a few kinks in the beginning but, BestBuy stepped in and took care of everything!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great and early Install by BestBuy. Fridge is for a rental apartment, tenants love it. Installers came earlier than predicted, hauled away old fridge, in and out quickly. Consistently impressed by their Techs.
Unit was on sale too,
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like this refrigerator. It has plenty of space for a smaller fridge, the interior is well designed, and looks great (with the black stainless steel surface).
I would recommend this to a friend
Rated 5 out of 5 stars
Great Off Grid Frig
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing frig. It looks way smaller than it actually is. Very low energy consumption made this the choice for my off grid home.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my new refrigerator! It is sleek, it is quiet, and it keeps things at a great temperature.
The guys who delivered it also were absolutely wonderful!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very spacious interior. Love the depth, width, and adjustable shelves. Very quiet refrigerator. And it's beautiful outside and inside. So happy that we chose this. Another plus, its "Made in USA"!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the fridge itself and design. However, hours later on day of installation, it began randomly beeping and turning off. It somehow fixed itself after unplugging multiple times and pulling away from the wall. A week later, same thing happened again. As a new fridge, this shouldn’t be an issue at all and its very disappointing
Hi there, Carly! We're happy to hear that you like the exterior design of your top freezer refrigerator, but we're sorry to learn that its performance didn't meet your expectations. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Sam
Pros mentioned:
Lighting
Rated 5 out of 5 stars
Perfect Refrigerator with no handles
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great refrigerator with nice interior. Looks amazing in the space and does get fingerprints which is a win!
This reviewer received promo considerations or sweepstakes entry for writing a review.
so far working as it should basic freezer with light in great feature. frig keeps things cold . love it , also buy geek squad protection plan . delivery guys just great well just happy with frig.