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Customer Ratings & Reviews

Frigidaire - Gallery 24" Built-In Dishwasher - Black stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 743 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 743 Reviews
  • Rating: 1 out of 5 stars

    Leaves crud in glasses doesn’t dry

    Posted
    Stickman3
    • My Best Buy® Member

    I wish , as many have said, I would have read the negative reviews. This dishwasher looks great and seems ok . The inside is cheap and clunky but I was gonna work with that . Problem is it doesn’t clean dishes anywhere near as well as our previous washer which was a kenmore I believe, had it for 12 years and cleaned dishes well and left them bone dry. This unit even on Sahara setting and with jet dry leaves dishes wet and worst of all my kids won’t drink out of any glasses till we hand wash them ( ok I won’t either ) because the unit leaves crud in the glasses . I have seen other reviews on this unit saying the same. We are about to junk it and get a better unit . Very disappointed in this one .

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi, Stickman3!

      Thank you for providing your honest feedback on your experience with this dishwasher. We are sorry to hear that your experience has thus far been less than stellar!
      Washing performance can be improved by using the minimum amount of HE liquid detergent and ensuring the detergent has not expired. We would also recommend checking that the rinse aid is full and your water heater is set at 120 degrees Fahrenheit. Dish placement is also important in allowing the OrbitClean spray arm to reach every crevice. Cups and bowls should be placed top-down, plates and cutlery should not stack too closely, and both arms should be free to spin without any blockage.
      The Heat Dry and Sahara Dry settings will heat up the dishes at the end of a cycle in order to improve drying performance. Glass, metal, and ceramic dishes will dry much faster than plastic, as these materials are better conductors of heat. We recommend that plastic items be allowed some time to air dry.
      Should you need further assistance, please feel free to contact us at 800-374-4432 Monday through Friday 8:30am to 8:00pm EST or by email at socialcare@frigidaire.com.

      Best,
      Ashton Frigidaire

  • Rating: 4 out of 5 stars

    Great, with one fault

    Posted
    solhays
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This so far has been a great dishwasher and I can not believe how quiet it is. I honestly barely notice it's running. One big flaw I noticed during install was, where the "soil sensor" is, it's at the very bottom of the tub. Well, this happened to have fallen out of the dishwasher during its first run. Luckily there was an other dishwasher (sameone) on the delivery truck. So, to make sure the new one didn't fall out and flood my basement, I installed a zip tie over the sensor to hold it in place even better than factory. I believe that the second dishwasher that was installed would have been fine, but I'm not one to risk it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, nice looking

    Posted
    Lynzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I enjoy the quietness of this dishwasher compared to the 17 year old one it replaced. It looks good and does not show handprints, etc as stated. Controls are fairly easy to use..As one review I remember reading, it would be nice to have some sort of lights more visible so you know it is set or done. Another reason we picked this model is it still has a heating element for drying and my dishes do get dry. My one disappointment with it is the loading of the dishes. The upper rack just does not hold as many glasses as our old one. It has some movable small racks that I haven't been able to make work with my glasses. Maybe it's just my dishes but I did like my old straight rows of prongs better. The adjustable upper rack did work to allow for my holiday plates to be loaded on the lower rack that did not fit in my old one so that was nice! Overall, satisfied with purchase and the delivery and installation was very nice and easy. 2 hour window and they were there when they said.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great looking dishwasher!!

    Posted
    ChevyRob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Our first stainless steel dishwasher purchase. We ended purchasing this brand because of the "smudge-proof" offer. Unfortunately this is not the case. We purchased the whole 4 piece Frigidaire Gallery Collection in stainless steel specifically because of the "smudge-proof" well after having it for just about 2 months, we are constantly having to wipe all the appliances down to keep all the fingerprints off them. With 4 little ones in the house it is hard enough. But other then that my wife seems to be pretty happy. Super quite we must also add. I think for the price its not a to bad of a deal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped Working Within 72 Hours

    Posted
    Debra
    • Verified PurchaserVerified Purchase

    Probably due to being dropped in the ware house (the replacement had been and was damaged beyond repair, so we had to schedule another exchange). Store staff was excellent but 3rd party delivery folks? Really poor. Late, no call. On first delivery rude to my husband regarding the time it took to lock the dogs away so they could install. No one likes to feel like they are doing the delivery person a favor by allowing him to deliver! Unprofessional. BB really needs to do in house delivery. It would make everyone's life easier. When we finally received our final new dishwasher Tracy Geek Squad installer Dale did the work and he was on time, polite, knowledgeable and friendly We couldn't have been happier FYI was a comparable Bosh model as we weren't happy with 2 of the same models being defective..

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent value!

    Posted
    John

    It's a week before Thanksgiving and our $1500.00 Kitchenaid dishwasher took an abrupt early retirement. To be fair, it was 10 years old but we had service issues with it a few times over that period. When looking to replace we wanted something that closely looked like the old one as our built in fridge and wall ovens matched as well. While Kitchenaids styling has changed a little, this Frigidaire Gallery model looked exactly like the other appliances. At one third the price of the old one we are blown away by the performance of the unit. It cleans perfectly and is much quieter than the old one or the 51db speck it says it meets. If you're not standing next to it you can't hear it. While the interior baskets and tines aren't as beefy as the old one the overall performance and value are outstanding. Five stars at this price...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Drying issue

    Posted
    relaxman13
    • My Best Buy® Elite Member

    Does a very good job at cleaning and various cycle combinations so you can fill and clean only the top rack if you have a small amount to do. The issue I have is with the drying. It has 3 heat settings for drying the dishes. I placed it on the medium one and found the dishes were mostly dry but the inside walls still were dripping with water. I found there was one higher setting "Sahara" as to mean desert hot drying. On this highest setting I still find a substantial amount of water on the inside walls. As a single dad the cleaned dishes may not be removed within the first 1-2 days. If I do not open the door and let them "air dry" the rest of the way it is still moisture laden a couple of days later. My old $250 Kenmore dried better than this model at almost twice the cost. Otherwise I would give this 5 stars for what it can do at this price point.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product, outstanding service

    Posted
    ThomasRD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the dishwasher. Fits with our other Frigidaire Gallery appliances. Performance has been amazing. So quiet it's sometime hard to know it's running ( a good thing). The delightful surprise was Best Buy sales and installation. The delivery was with 5 minutes of their stated delivery window. Since installation is done separate from delivery, a separate appointment was needed. The installer was just as prompt and within 45 minutes we had a new dishwasher! I can't say enough good things about Best Buy service. They really rocked it. Best price in town and I can't imagine any better post-sales service! Great job, Best Buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Product and Service from Electrolux

    Posted
    MidwestGolfGuy

    Bought this dishwasher to match Frigidaire products throughout a newly remodeled kitchen. Within three months of operation, the pump began to leak grease and some amount of water. After a painful month of waiting for parts, Frigidaire replaced under warranty. Of course the replacement part went out as well causing another service call and replacement. The third time, I was informed I was out of warranty and I could pay $200 to have a new pump installed. 14 months after I bought it, I am scrapping it to buy a Non-Electrolux dishwasher. Stay away from this one, it is complete garbage.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great machine at a good price!

    Posted
    daphne29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've only used my new dishwasher several times, but I am very happy so far. The dishwasher is much quieter than the Maytag it replaced. The dishes have come clean without much rinsing beforehand. I like the layout. My tall wine glasses don't fit in the top rack though. I was pleasantly surprised to find that the interior was gray (with the black dishwasher). Nicer than the white I was expecting (though not as nice as stainless of course). I had a pleasant experience buying the dishwasher. The sales associate was helpful and did not try to upsell me. I bought this during a free delivery and installation promotion. The installers came early, removed my old machine, and installed the new dishwasher quickly. There was an unexpected charge to install a water hammer arrestor, which the installers said was required to meet a change in code.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy....will be returning

    Posted
    Meagan
    • My Best Buy® Member

    We have had this dishwasher for a grand total of 3 days and it will be returned tomorrow. The layout for the top rack is terrible. The fold down things to put silverware on etc do not have the option to be in the up position. If you raise then up, you cannot slide the drawer back in. The front middle of the rack is a complete waste of space. I don't know if we have a defective one but the top rack also does not glide in like it should. You have to wrangle with it for it to go in. And after all this, it is incredibly loud. We could barely hear the tv while we ran the first cycle of dishes. Needless to say, we will be taking this back first thing tomorrow morning. For $450 I expected a much better quality product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Thrilled!

    Posted
    schoolmom416
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The outside design is very nice. The dishwasher is SUPER quiet and has many settings. BUT....not thrilled with the quality of the of the cleaning. I've attempted all the different settings but often have small pieces of food debris dried on my dishes. The two racks, which are adjustable, are poorly designed for loading the dishwasher. I can't place my regular size dinner plates in the center of the bottom rack because the spinning mechanism hits them. I can place them only at the one side. Very inconvenient! The top rack has adjustable prongs that are of no use. The racks in my old dishwasher from the 90s were designed much better. Very disappointing!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Check to see if it is full of water!

    Posted
    KimM

    My worst expericnce ever dealing with a big box store. I have been a customer of Best Buy for over 15 years. I bought all my computers, steros, TV's, cell phones and appliances there. NEVER AGAIN! I went to the Best Buy in Reynoldsburg Ohio, to buy my mother a dishwasher and stove. I had to refuse delivery of the stove because it was dented and smashed all over but wait it gets better! I took delivery of the dishwasher it look okay. Later that week I was moving the dishwasher to install and it was full of water. Which went all over my mom's kitchen floor. I am on week 4 and my mom still does not have a stove or dishwasher. I keep getting put off. They are looking into the matter. My mom has not had a stove for 5 WEEKS becuase I threw out her old one the day before because it was trash day. If you buy something at Best But pick it up yourself like I should have done!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very happy with the dishwasher and the price!

    Posted
    Jrose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This dishwasher replaced my last frigidaire dishwasher which was basically the same model but 11 years old. We ran it into the ground, running it almost every night. I installed this myself, and the only extra thing that I had to buy was a simple generic dishwasher water connector from home depot for about $3. This may not beat the quietest Bosch on the market, but for half the price of other dishwashers, it's definitely worth the money and you get a lot more than what you pay for. As far as I'm concerned, appliances are disposable this day in age. Nothing is made to last 30 years anymore. So you can either pay $800-$1,000 for a dishwasher that will last 10-12 years. Or you can pay $400 for a dishwasher that will last the same amount of time. Don't be suckered by the salesman into buying a $1,000 Bosch.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    AVOID THIS PRODUCT AND BRAND ENTIRELY!

    Posted
    Csilvers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Looks and price point are all the positive things I have to say about this unit. For the first 5 months it was flawless! We were hoping to get years out of this unit vs months. We are at month 8 and we are waiting for the 2nd board module and a replacement gasket to stop it from leaking. Customer service has been nice and repair company comes out timely, but you should not need them for these issue within the first year. I'm wish we had spent a bit more and gotten a different brand.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's very quiet, but...

    Posted
    Dishwasher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a sleek design. I like that I can hang a towel over the handle, but the handle did keep one of my cabinet drawers from opening so it had to be pushed back into the cabinet a bit more than the old one. That leaves a slight gap between the washer edge and the cabinet side. Only visible when door is open. I like the buttons on the top and I like the delay wash feature although you don't really need it because it is so quiet. Performance I am on the fence... I have to use the Sahara heat setting or dishes don't dry. Leaves lots of spots - my 15 yr old washer didn't even have this issue, and it smells like stagnant water if dishes sit in it for more than 1 day. I put in some rinse stuff that helped with the spotting, but it still smells weird. I've had the washer for about 3 weeks now.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hi Dishwasher, welcome to the Frigidaire family. We understand that you are enjoying your new dishwasher but do have some concerns with the appliance drying. I would recommend checking a few things. Check and make sure the water coming in is at least 120 degrees, do you have heat dry cycle selected, and are you using rinse aid? I realize that as a consumer you feel that these are not reasons for your dishwasher to underperform. Over the last few years Energy Star has issued stricter standards for water and energy usage which can increases the need for Rinse Aid to dry dishes. Hope this helps! -Jennifer Frigidaire

  • Rating: 1 out of 5 stars

    New Dishwasher

    Posted
    TallDKNY

    I purchased this dishwasher based on design, price and customer reviews. The dishwasher did a great job cleaning the dishes. That is where it ends. The first problem I noticed was a "stench" always coming from inside the dishwasher. The second was there was water/condensation still in the dishwasher after "heat dry." After 12 uses the control panel was fried and needed to be replaced. The technician could not tell me what caused it. I suppose water got into the panel. This is all less than two months from installation. I asked the technician if I should just ask BestBuy to take it back ." He told me forget it! Its not going to happen.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Experience

    Posted
    WGou

    We had this dishwashier delivered. Everything went smooth. My father-in-law (a plumber) installed the dishwasher. We used it one time and the dishes came out super clean. We were very impressed until the latch broke after its first use. When we called for help we were given the run around. Finally we went to the store, where we were left waiting around for an hour while the sweet helpful geek squad employee tried to help. We were unable to exchange or return because the invoice wasn't handled properly. Now that we have had enough we were told we could return (no one knows when) and get a store credit. This whole situation was terrible and I will not buy appliances from best buy again!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Misleading Item Description

    Posted
    lb7546
    • Verified PurchaserVerified Purchase

    I bought this dishwasher for a rental property so I can not attest to how well it works, but my renter loves it so I presume it works well enough. My big complaint about the dishwasher is not about the dishwasher itself but how it was described in the ad....according to the ad, the dishwasher has a stainless steel tub. However, the tub is, in fact, plastic. The main reason we selected this dishwasher in the first place was because of the stainless steel tub so I was obviously disappointed. I would have returned it but it was too much hassle to do that since we travelled 2 hours in order to install the dishwasher ourselves, so we kept it. But it was not as expected.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Machine

    Posted
    JKinneyBoise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I got this on clearance as an open box item. I only gave it 4 stars be cause it had a small ding on the front (barely noticeable though). Otherwise, I love it. It was a huge upgrade from our other machine and work so much better, and best of all: its amazingly quiet. I used to have to turn our TV in the other room up when our old dishwasher was on, but now I can barely hear this one when I'm standing right next to it. As for its functionality, I have yet to see a spot on a glass or any food left on a plate, no matter how you pack this thing. I love how modular it is. The upper rack raises and lowers to accommodate larger pans down below. You have holders for stemware up top as well as plenty of room for taller glasses and mugs. Truly, you can't go wrong with this machine.

    I would recommend this to a friend