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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 61 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers appreciate the Gallery 24 inch Single Gas Wall Oven with Air Fry for its air fry option, ease of use, and other features. The air fry option is a favorite among users. Some customers feel that the oven size could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 61 reviews
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the features. It is a little small but it’s exactly the size we needed in our space.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The delivery and installation issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get to use the product bc no one ever came to install it in over a month and a half. They need to get involved with a different company to get their products installed. The guys a super nice that finally delivered it but that’s the only thing I ended up paying for, for no reason bc I returned the oven so now I’m paying 200 for something I don’t have it’s crazy to me so just be careful and honestly if you can set it up yourself buying it from Best Buy is great just don’t go with their delivery plan trust me smh!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Still waiting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, gee, I would love to give you a review of the performance of this appliance, but there is one small problem: The company that Best Buy uses for its appliance installations -Washburn Contracting, LLC - did not actually install the oven on the date -August 30 - that they were supposed to. They simply delivered it and sat it in my garage where it has been sitting ever since. They cited "being short-handed" that day as their reason. Since they seem to only work about three days in any given week, the earliest date that I could get for a re-scheduling of the installation was September 26. So, as I say, when the oven is finally installed (assuming that they are not "short-handed" that day as well) and I get a chance to use it, I will then let you know how things go.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the way it cooks my food and easy to use... I love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks good, But cooks even better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice Oven and complements my kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp looking. Simple operation Works nicely……baking just at what recipe calls for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small problem with heat in the oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I purchased the item I had no one to assist me in setting up the oven heat.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Great Gas Wall Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Air Fryer, cooks quickly and efficiently. Highly Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire wall oven 10/13/23

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the clean look of our new frigidaire wall oven! A modern digital look, with plenty of cooking and baking options! Like the fact that it will turn off automatically when finished! Easy enough for a novice to cook a frozen pizza too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Back Ordered- Prepared to wait

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m only giving this rating because we have not received the appliance yet. We ordered in store and were given an install/delivery date of May 17th. That date has now changed several times with the latest update being June 17th. Hope to get it soon to update our kitchen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My oven was delivered on 11/9/24 with a defective door. That day, I was promised a replacement door on 11/12/24. On that date, I only got another visit to confirm that the door was defective. The door was scheduled to be installed today, 11/26/24, but my appointment was canceled and rescheduled for 12/5/24. They keep offering me a discount to keep the defective door. Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delays in resolving the issue with your oven door. If the dealer is handling the replacement, we recommend contacting them directly for further updates. If you have additional concerns or need further assistance, please reach out to us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. We’re here to help. -Yhano Frigidaire

  • Rated 5 out of 5 stars

    Oven review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good , I haven’t cooked anything in it yet. There was some thing missing in the box but the oven itself is beautiful. I’m just trying to figure out what was missing ?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dorothy Y.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove has been amazing, it looks so good in my kitchen. And it works real good ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Oven

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This oven exceeded my expectations. I love the self cleaning features. It was very easy to install we had no problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    shop somewhere else!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after waiting several weeks for this oct. 2023 purchase to become available for delivery (nov. 20230, i discovered that the "alert" system (the beep when your timer is done, or oven has reached selected preheat temp), did not work. i was given multiple dates that the parts were supposed to be delivered but after 3 more months, they are still not available. finally BB said they would replace the oven and gave me a delivery date of feb. 28, 2024, but added that the oven might not be available until march or april (six months after my original order)!!! to top it off, once they agreed to replace the oven, they killed my warranty on the first oven -- despite the fact that i will be using for at least another month until the new one comes in. worst of all, their customer service is spotty, inconsistent and frequently non-responsive. very disappointing experience, especially when you are paying a premium for the product coverage. not blaming anyone in particular, but strongly advise you shop elsewhere for any appliance of consequence. i have no issues with faulty products as long as the store where i bought them stands behind them and makes things right. this DOES NOT happen at best buy.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian Frigidaire

  • Rated 1 out of 5 stars

    You guys SUCK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys suck. I ordered the item and I use propane. The orfices where not on the package. You have Terrible service. I will never buy from best buy ever again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oven delivered to damaged to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could review the functionality of the oven but alas, the oven was delivered so damaged that your install team refused to install and it had to be returned.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Diane E.! Please be assured that we strive to produce high-quality products, and your feedback is not overlooked. We are sorry your experience didn’t match your expectations with your Frigidaire wall oven. We're here to help.

      Please join us via Live Chat on our website at https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico Frigidaire

  • Rated 2 out of 5 stars

    I don’t get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered the white but they brought the silver.Also we waited too long the installation and miscommunication.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Are you kidding?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in August. Received two dented ovens that I refused all the while making payments. Was promised a new one but the date kept changing for December. Eventually I went somewhere else. Terrible experience

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that this has been your experience. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. - Jessica Frigidaire

  • Pros mentioned:
    Air fry

    Rated 4 out of 5 stars

    mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seams good only had it 1 week so ho knows but so far so good

    I would recommend this to a friend
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