The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
Rated 5 out of 5 stars
Great cooktop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it, except when I go to clean it the grates are exceptionally heavy
This reviewer received promo considerations or sweepstakes entry for writing a review.
I hate this cook top and regret the purchase. Frigidaire does not stand behind their products. The 1st use left black marks on the burner ring, plus 1 of the knobs had a gauge in it. Both items were replaced, lucky I called because you only get 7days as they refer to these as cosmetic, seriously. I should have returned it. Because even cleaning it with recommended products with a soft microfiber cloth there are scratches all over the stainless and all the burners have black marks on them. The replacement was a waste of time apparently the materials they are using are not good. The latest that just happened the black grates literally a piece chipped off. I have never had that happen before, my previous cooktop was a cheap whirlpool that latest 10 years and I didn't have any of these problems. I will never buy Frigidaire again. They must know their product is horrible if they only give you 7 days. Worse appliance purchase ever.
Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that your experience does not meet your expectations. We know how important it is to have customer service you can count on, and we want to help make this right. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Rated 5 out of 5 stars
Happy with the product and instsll
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Expert installation was performed on schedule by a friendly technician.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One burner has given an issue. Sometimes won't turn on. When the stove top was delivered I saw a scratch on it. It was installed so I could have a stove, and they are re-ordering a new one so the burner problem won't be issue once the new stove is installed. Just frustrating to have to wait.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We had to have the installer come back to adjust the flame height, though both installers at first refused to do so. I had to show them manual instructions. Also, grease left a mark on the metal area, and the grates are very heavy and hard to clean. I don’t recommend this product.
Hi there, valued customer! Thank you for making time to provide us with your feedback. We are saddened to know that your experience did not match your expectations. Your experience matters to us and we would like to look more into details about your concerns, please feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica
Rated 5 out of 5 stars
I can’t complain!!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product, Best Buy provided good service and installation!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks nice but when installed, stove wasn’t working properly. An igniter wasn’t working kept making a clicking noise had to call a technician. For a new stove, very disappointing. Gave a 2 star because it atleast looks good.
We're sorry to hear that you had a bad experience with your cooktop in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Rated 5 out of 5 stars
Great! Love it
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it! Once of the best features are the tall grills. Perfect fit and function.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very pleased with our new black stainless cooktop - the gates are very heavy. We searched several other name brand stores for this same item and they were all out of stock and not sure when they’d be back in stock.