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Customer Ratings & Reviews

Your price for this item is $449.99

Customer reviews

Rating 3.4 out of 5 stars with 9 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

56%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Gallery 450 Sq. Ft. Smart Window Air Conditioner's cooling capabilities. Many appreciate its effectiveness in cooling large rooms and its overall excellent performance. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 2 out of 5 stars

    I can see sun through my AC!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. There is a thin wall between the sun and my room? See pictures! This thermocol wall is not crafted well. To provide energy efficient AC hot side and cool side must be separated much better than this. 2. Connecting to WiFi and using App was not difficult as many users complained. First, you need to turn off the mobile data and select the 2.4 GHz Radio signal, provide the password and done. This APP doesn't support multiple users. These days many (or most) router supports both 5 and 2.4 GHz Radio signal, but same Network Name (SSID). Make sure that 2.4 GHz SSID broadcast is not off? Otherwise how you can find this signal and connect it? 3. This unit was not available in store so I ordered online but received damaged! See pictures. 4. Installation was easy, requires two people to carry and safely put on the window! 5. I was still thinking to keep it due to looking and easy to clean the filter until the next day I saw the sun through my AC? Now I don't know how much energy I am wasting due to poor insulation and separation. My home is equipped with central AC but my two upstairs rooms are hot requires additional unit! 6. I am hoping that Frigidaire will respond and have better insulation between the hot side and cold side. 7. The look is nice and using is easy, shipping is not a good option for this type of product.

    No, I would not recommend this to a friend
    • Brand response from Product Expert
      Posted .

      Hello, we are sorry to hear this and would like to help. Please contact our customer service team at 800-944-9044. Thank you.

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Keeping things nice and cool

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice design, keeping things cool, app needs improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Frigidaire air conditioner 10,000 btu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 of the refrigidaire acs and I love how they cool my big rooms and also I can control them when not at home and through Alexa. Great purchase and would rrecommend to anyone who needs a good ac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my teenager's attic bedroom window to replace a decades old window unit. This is much more sleek and modern looking, though it is quite heavier. Love that you control it from your smart phone. Plus I registered it as a smart AC with my utility company.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a very good air, but the bad thing is that it makes a lot of noise that does not let you listen to television

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi Junior1909. We can recommend turning the fan speed down to a lower setting while in the room. If you have any additional questions or concerns, reach out to our team by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna Frigidaire

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a replacement unit and still doesn’t do. The air never blows cold air not worth at all. Past 2 weeks so can’t get a refund $400 trash ac no cold air in a tiny nyc apt

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Kathy, thank you for taking the time to share your review regarding your AC concerns. If the room temperature is very high, the air exiting the unit may not feel cold. Air exiting the unit is usually between 17°-20°F lower than the Intake air, and may not feel cold to the touch until the room temperature is reduced. Ensure that all windows and curtains are closed to reduce the amount of heat that enters the environment. It is also best if you have ceiling fans or additional AC units running at the same time to help cool the environment together –and not rely on just one unit.

      Please let us know if you should have any additional questions or concerns.

      Best Wishes,
      Jennifer Frigidaire

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great ac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ac works great. Had it since now jusy great did I say great?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LOUSY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this model today. I installed it, followed the directions. It has been running over an hour. The air only blows upwards! The top of the unit is warped. The bar I installed on top lets air through. It is 87 degrees outside. I suffer from extreme Fibromyalgia. I cannot function in high heat. This was purchased as a gift to me from my father. The temp in my house is still 80 degrees. I live in a 400 sq ft apartment. I have it set on cool and the fan on high. I also have another ac, that is also frigidaire in the living room, and neither cool my very extremely small unit down! I think the product sucks!

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hi, Dayna0568! We are sorry to hear that you are having trouble with your air conditioner. The vent has a four-way directional control, and the air flow should be adjustable. If the air conditioner arrived to you damaged, please alert the dealer it was purchased from so an exchange can be made! In addition, a 10,000 BTU air conditioner has enough power to cool a single 450 square foot room. You mentioned that your apartment was 400 square feet; these air conditioners should be measured to fit a single room. Oversized models may cycle on and off and will be less efficient than a properly sized model. If you have any further questions or need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. ~Ashton Frigidaire

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Its an excellent one and working great for big hal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an excellent one and working great for big hall

    I would recommend this to a friend
  • Customer reviews from frigidaire.com

    User rating, 4.5 out of 5 stars with 1062 reviews on frigidaire.com.

    See all frigidaire.com reviews
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