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Customer Ratings & Reviews

Your price for this item is $3,299.99
The comparable value price is $3,329.99

Customer reviews

Rating 3.9 out of 5 stars with 52 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers commend the Professional 19 Cu. Ft. Single-Door Refrigerator for its ample space and ideal size, especially for those who don't require an attached freezer. However, some customers have reported concerns regarding the refrigerator's reliability. One customer mentioned experiencing multiple issues with the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 52 reviews
  • Rated 4 out of 5 stars

    Ref

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our Refrigerator they came and setup with no problem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy! 3 weeks old and I’m not keeping it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Frigidaire Professional Single Door Refrigerator and Freezer (19 cu. ft. each) to match our custom cabinetry, after owning the previous Frigidaire Professional model for over six years. That older model had constant issues and eventually became unrepairable, but since it was discontinued, we bought the new set — a $7,000+ purchase. Big mistake. Within days of delivery, both units began having temperature failures, constant high-temperature beeping alarms, ice buildup in the freezer, ice forming in the refrigerator, and all of our food spoiled. Customer service is overseas (Philippines) with no U.S.-based support. Multiple technician visits were scheduled and then cancelled or marked no-show. Now they want us to wait two more weeks for repair on brand-new appliances. Frigidaire refuses a refund and insists on repairing new, non-working units first. Completely unacceptable at this price point. We are now disputing the charge and pursuing legal action. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially given the investment made in these appliances. This is not the ownership experience we want for our customers.

      Temperature concerns and repeated service delays are taken seriously, and we regret the inconvenience caused by missed or rescheduled appointments. While new appliances are typically addressed through repair first in accordance with warranty terms, we recognize how disruptive this has been and understand your dissatisfaction.

      We would like the opportunity to review this matter further and ensure it has been escalated appropriately. Please contact us directly with your service and case details at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST, so we can look into next steps and work toward a resolution. - Jessica Frigidaire

  • Rated 5 out of 5 stars

    Great refrigerator and freezer for price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for an even better price just make sure you get the trim ring for it.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DO NOT BY THIS PRODUCT OR YOU WILL REGRTET IT.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased both the fridge and freezer and have had nothing but problems. freezer wouldn't make ice so after 3 phone calls and 3 repair trips the decided to replace the freezer. the fridge was even worse. the compressor was change out twice because of horrible noises, clucking and popping of the compressor constantly. it still currently does is because Frigidaire refused to try and fix it anymore because they say it is out of warranty even though they have been trying to fix it for a year! on top of that we just pulled one of the drawers out and realized the back panel of the interior of the fridge is rusting where the vents are. their stance when i called about this was its cosmetic and you are out of warranty so you can pay to have it fixed yourself. I can honesty this company has gone down hill and i will never buy their products again, ever. how can you sell a $7000+ luxury fridge freezer and not stand by your products after hundreds and thousands of people are reporting the same issues. that's why they gave it a one year warranty because they know their product is garbage. DO NOT BY THIS PRODUCT OR YOU WILL REGRTET IT. ITS A MONEY PIT YOU WILL LOSE ALL OF YOUR FOOD AND HAVE TO DEAL WITH CONSTANT NOISE. YOUR BETER OFF USING A MINI FRIDGE THEN THIS PIECE OF GARBAGE. If it would let me give 0 Stars i would.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Hello, Jeoj! We regret that this has occurred, and we are sorry to hear that your experience has not been the best. This is definitely not how we want your ownership to proceed. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Please know that it is Frigidaire’s goal to use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Rest assured that our team will evaluate your review to help in implementing future design improvements to our product lines. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~ Sam Frigidaire

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great Product, not so good service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge and freezer. The only downside is they came with 2 completely different handles, and we have been waiting for a month to get the correct one. We were told we may have to order a whole new fridge, swap the handles and then return it to make it right. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using it for a while now, and it’s been a fantastic addition to my kitchen! The sleek stainless-steel finish looks great and resists fingerprints surprisingly well. The layout inside is well-designed, with adjustable shelves, deep door bins that makes it easy to organize everything.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    good frig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good frig. spacious, should come with an extra shelf for all the room in it. the directions for changing the swing on the doors is not adequate. the directions make it sound like you need a kit if you have both the frig and freezer. you do not. it relatively easy swap with no extra hardware needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A lot of $ for a mid-grade fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace an identical one, about 12 years old, which failed. If you want a counter-depth freezerless fridge, it's just this one (at about $3500) or the sub-zero. No other options. It's ridiculously pricey for what you get - a fairly standard fridge which won't last long - but it's the only game in town. The interior is a minor downgrade from the older version, but it does have in-fridge cold water.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for your honest and detailed feedback. We appreciate you choosing our model again after many years, and we understand your concerns about pricing and limited options in the counter-depth, freezerless category.

      While we strive to offer durable, high-performing appliances, we also recognize there's always room to improve—especially in balancing features, longevity, and value. Your insights about the interior design and the added water feature are valuable, and we’ll be sure to pass them along to our product development team.

      Thanks again for taking the time to share your experience—your input helps us improve. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris Frigidaire

  • Rated 2 out of 5 stars

    Inspect carefully damage as you unpack...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like we got a repackaged item(s Freezer being replaced due to significant damage to front door UNDER the packaging). Damage on the back UNDER the packing styrofoam (not a delivery handling issue), not a problem since it's sliding into a slot. Some damage on the lower hinge that I was able to work out, but still a crack in the inner liner, not wort worrying about. The fridge is significantly shallower than our old one (Kenmore-made by frigidaire) but just takes some getting used to. AND most important, these fridge/freezers are NOT 71-1/2" they are 72" with the feet all the way in. This may sound insignificant overall, but can be huge if you have custom cabinetry around the old 71" Kenmores. I would not recommend but only one company makes them...

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian Frigidaire

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fridge - no freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of this fridge inside and out. Very spacious inside.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridgidaire column refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Unfortunately it came with a different doir handle then the column freezer we ordered. Still waiting for the correct handle to be delivered going on a month now.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Pro series Frigidaire

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Looks good, lots of storage, best layout of all we looked at.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this set of fridge and freezer next to each other!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Downsize fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge but I miss the drawers for cold cuts/cheese

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase. Tons of space and sleek finish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Newest model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a necessary replacement when the original units failed. They are much smaller than the original and the filters are a different size so my supply of old ones can't be used.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Spacious and looks great with the adjoining freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! I love this fridge! It looks so nice in our kitchen. So many compliments. And storage is great.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old one, Kemore Elite which was made by Frigidaire stopped working after 15 years. We replaced with this model. Only had it for 6 weeks, so far great!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Frigidaire professional series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great Nice size. Performance and longevity remain to be seen

    I would recommend this to a friend
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