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Customer Ratings & Reviews

Garmin - fēnix 5S Plus Sapphire Smart Watch - Fiber-Reinforced Polymer - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 15 reviews

  • 30%
73%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 2 out of 5 stars

    Questionable upgrade

    Posted
    Dddd

    I've been waiting for Fenix 5 to be updated for a while to get more running features than what I currently get with the Forerunner 235, However, I've been disappointed so far for one main reason: poor bluetooth connection. I liked wearing my forerunner all day long for its smart watch features. No mater where I left my phone at home my watch would notify me of calls and texts that I would have otherwise completely miss. The fenix 5 plus keeps on disconnecting from my phone and I can no longer get Smart notifications unless I keep my watch with me which defeats the purpose. Due to the poor bluetooth, I also can't go running with wearing my watch on my left wrist and paring with my bose headphones. The sound continously disconnects. I have to switch the watch to my right wrist. This is unacceptable for a $800 watch. Garmin needs to consider increasing the output power in a firmware upgrade or let this be a customizable field for users who are willing to sacrifice battery life for usefulness.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      I'm sorry you have been having issues with the bluetooth on your Fenix 5S. We would like the opportunity to help troubleshoot your issue, can you email us direct at Product.Support@Garmin.com. Garmin

  • Rating: 1 out of 5 stars

    Like all watches, 3 months and DONE

    Posted
    Natalie
    • My Best Buy® MemberMember

    I have owned every single exercise watch there is. The two main issues I have with these watches is that they don't maintain the HR and the battery starts acting stupid. I researched and researched. Folks swore by the Fenix watches. I watched YouTube videos where folks said they had their watches for 5 years and counting. Every watch - and i mean every one of them - start acting stupid after 3 months and this expensive watch is no exception. I simply do an hour on the elliptical a day. That's it. No swimming or snowboarding. I burn over 700 calories an hour, but it started slowly going down. Now, it's saying 450 an hour. So I tried to reset the whole thing and the watch went from bad to worse. Now the battery dies after DAY. I have no watch faces, no nothing. This is why I won't buy any of these watches without a warranty because they ALWAYS break on me (physically or in the software) after about 3 months of use and I don't do anything but elliptical. I'm trading it for something cheaper and I won't get another.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      We are sorry to hear you were unhappy with the performance of the Fenix 5. Many of the issues you describe are quite correctable. If you have issues with the equipment or have questions regarding use we encourage you to reach out to us at product.support@garmim.com or call us at 800-800-1020 Garmin

  • Rating: 5 out of 5 stars

    Great fitness watch

    Posted
    Kelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Compared to the many other fitness watches that I have had(5 different FitBits, 2 Samsungs & a Michael Kors), this one is by far the best. It has reasonable battery life, storage for songs, bluetooth & is able to track many different types of activities. The only thing I wish it would do would be to keep a history of daily steps. Several reviews I have read stated that the GPS is not extremely accurate. I can't say whether it's good or not since it's one thing that I don't use. All in all, it isn't a perfect fitness watch, but it's the best one I have owned.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    amazing watch

    Posted
    dphnx8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i've owned a ton of the garmin devices and by far this one is my favorite! i thought at first i'd like the vivoactive3, but after using it for a while i've determined that Garmin still has a long way to go regarding touchscreen devices as my screens would change frequently because of my movements. This one has no issues at all of the sort! i also love the sapphire screen as i'm not worried with it being scratched when using it daily.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not intuitive ... cumbersome to use

    Posted
    AJones0000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I ended up returning this watch. It was difficult to get the music I wanted to play for my runs on the watch. I ended up trying to use Spotify but that did not work properly either. I had to reboot the watch and Spotify would work. But then it would stop working for no reason. Also the buttons and menu design were cumbersome and difficult to navigate. For the price I was very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      Sorry you did not like the buttons. We do offer several models with similar features that do offer a touchscreen if that is your preference. If you have difficulties with our products we would encourage you to call us at 800-800-1020 or via email at product.support@garmin.com as we often assist with some of the issues you mentioned Garmin

  • Rating: 5 out of 5 stars

    A "must have" for the active

    Posted
    CSUNRUN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love, Love my new Garmin-fēnix 5s Plus Sapphire Smart Watch!! I have small wrist so I needed the small "face", it fits nice, has many features for my active lifestyle and it looks great! It was a step up from my Apple iWatch 3 series and I researched the two products side by side and believe I chose the correct product for my workouts.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Needs better battery life

    Posted
    Fenix5splus
    • My Best Buy® Elite MemberElite Member

    I owned the 5x plus, 5 plus and tried the 5s plus because the other two are huge on my small wrists. It does everything it's supposed to but needs to be charged every 48 hours. It was perfect especially the size but battery life will force me to return.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best sports related smart watch you can buy.

    Posted
    JSquared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Summary says it all, but the Gamin Fenix series are amazing watches with all you need for sports and all the added benefits you could use regularly as a smart watxh.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great watch, battery needs work

    Posted
    Mlv12785
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far the watch is awesome, looks great and tracks accurately, but the battery lasts no where near as long as the 5x plus.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great watch for ladies size

    Posted
    Apple
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great Watch for ladies size. Not a fan of the price though. They've increased so much since last year.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome product

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife absolutely loves her Garmin ladies watch. Wears it for work and gym

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Watch

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I absolutely love this watch! It's great, worth every penny!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great running watch!

    Posted
    Reviewer101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Highly recommended for runners. I use mine everyday!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fenix 5S

    Posted
    meanmachine01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my watch works great on my runs and workouts.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best running watch ever!

    Posted
    Cecilia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love it!!!!! A must have for a runner, or triathlon.

    I would recommend this to a friend