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Customer Ratings & Reviews

Garmin - Fēnix 5X Plus Sapphire Smart Watch - Fiber-Reinforced Polymer - Black with Black Band-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 103 reviews

  • 20%
94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 1 out of 5 stars

    Playing Music Was Inconsistent at Best

    Posted
    Airshamudog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only had my Fenix 5X Plus for ten days before returning it. I've owned three other Garmin Forerunners starting with the 301 so I do like their products. My main reason for getting this watch was so I could listen to music without having to take my phone on runs. Watch set up and adding songs was relatively straight forward. However, I found I had to re-pair my Jabra Elite Active 65t earbuds every time I wanted to use the watch. Half the time, after trying for 15-20 minutes with no success, I gave up. Even when paired, songs would cut out when I wore the watch on my left wrist. Okay, I could get used to wearing it on my right wrist and put up with the occasional empty air when the watch went behind my back. Then one day the watch did not pair with my Garmin HRM-Run heart rate monitor, which it had previously been doing without problem. My old 920XT paired with it flawlessly so that was the last straw, I returned the Fenix 5X Plus. Garmin does have a list of "wireless" (not true wireless) earbuds on their website that they say work with the Fenix 5X Plus, but I wasn't prepared to spend even more money on any of those. I hope Garmin will figure out how to get their watch to work with arguably the best and one of the top rated true wireless earbuds on the market. I'm not sure what the issue was with the heartrate monitor, but if you buy this watch with the hopes of listening to music, check out Gramin's recommmended earbuds - hopefully they'll provide better performance than I experienced.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      Thank you for your review and sorry to hear about your experience with the fenix 5X Plus. We would like to discuss this further over email. If you could please email us at product.support@garmin.com.
      Thanks
      Jenny Garmin

  • Rating: 1 out of 5 stars

    Does not work for Dark skinned people

    Posted
    Osca
    • My Best Buy® MemberMember

    Overall, well made watch, probably the best fitness tracker I have ever worn when its actively tracking. For some reason it never worked for me. I kept the watch for a whole month and then I read that it's a software glitch and the auto function for turning on the heart rate sensor does not work as intended for darker skin tones. It turns off when I am wearing the watch on my wrist almost as though it thinks it's not being worn and there is no way to turn it back on. However, when actively tracking like jogging outside all of its features works great and it's amazing. Sadly, I advise dark skinned folk to test first to see if it will work before leaving the store, or until garmin addresses the issue. When I have someone else with lighter skin tone wear it, it's just fine and when I wear it on the underside of my wrist which is a lighter brown, it works ok but who does that. I tried a reset, a reboot, a replacement unit, same result. Everything else about the watch worked great and I wish Garmin would allow a manual override to turn on the heartrate sensor and the Oxygen sensor since those two things control most if not all of the metrics being tracked. In any case, big kudos to Best Buy staff for helping me find a Fitbit. I would still buy it if there is a way to get it to work as intended as I liked the battery life a lot.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      We are sorry to hear you had this experience with our product. If you would like to talk to us about this please feel free to reach out to us at 800-800-1020 or via email at product.support@garmin.com Garmin

  • Rating: 1 out of 5 stars

    Way behind Apple Watch

    Posted
    Coser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the price it cost it doesn't deliver anything Bad screen resolution, way ugly layouts, doesn't have touch screen. 5 years late on tech. Got return it on the dayafter buying it.

    No, I would not recommend this to a friend