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Customer Ratings & Reviews

Garmin - Forerunner 645 Music GPS Heart Rate Monitor Running Watch - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 13 reviews

  • 20%
85%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 11 reviews

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Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Music Constantly Cuts Out - Immediate Return

    Posted
    Daniel
    • My Best Buy® MemberMember

    The #1 reason for purchasing this watch was for the music storage built into the watch. I just picked up my watch yesterday along with a new pair of Bose Soundsport Bluetooth headphones, loaded the watch with music, and went for a run. The music constantly cut in and out while running. I researched the problem online and this is a widespread issue. Garmin has released a list of headphones to use and say that you may need to wear the watch on your right or left wrist for the best connection. For a $450, high-end watch, this is a joke. I will not be spending this kind of money and then have Garmin tell me how to wear it or what headphones I can/can't use. This is an immediate return. On paper, this is the watch I've been waiting for, but Garmin couldn't have missed the mark more with this product. I expect better from Garmin.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      Hi Daniel,

      Thank you for taking time to review the Forerunner 645 Music. As you indicated we have tested many different headphones from a variety of manufacturers (and continue to do so). We test, and have provided a list, because different antenna designs in the headphones have shown to deliver different results when paired with various accessories. Since the Forerunner 645 Music is wrist-worn and will be moving during exercise we wanted to offer a suggestion on how to maximize the connection between your watch and the headphones. Since the radio Bluetooth signal can be interrupted by your body, wearing the watch on the wrist that is closer to the antenna can improve this connection. Thanks again for posting your review. -JFH Garmin