Customer Ratings & Reviews
Customer ratings & reviews
Expensive, Unreliable, Poor Customer ServicePosted
I bought this watch and less than 6 months after purchase it would reset while tracking exercise. I would lose 20 minutes of a 50+ minute exercise because of continual resets. Called Garmin, it's a "known software issue" and they clear the memory and it works for about a week. Then, upon recurrence, they decide to send me a new watch, but I have to pay a deposit to have it in less than 2 weeks. I ask if the warranty will be reset, but they decline, so no guarantee when the product lasts half of the time they say it will. I ask for a refund and they tell me to call Best Buy. The final response from the Garmin customer service was "Do you want to set up an order for a replacement or complaint about how bad the device is"? Paid a lot for an unreliable product that the company doesn't stand behind.
No, I would not recommend this to a friend
First, we would like to apologize for your experience. We aim to provide reliable products to all of our users, but issues to occur from time to time. At the time of this reply (5-9-19) we are looking into the cause of this symptom and expect to have permanent resolution released very soon.
Second, if you would like to reach out to us directly again at support.garmin.com, please mention this review/our response so we can look into your previous interactions more closely. We would like to first get you a working device as soon as possible, and second, make sure that our support teams are providing the thorough assistance that we expect from each interaction.
For The Extreme TrainerPosted
After much research, and now using the Forerunner 935 for 5 weeks, there's nothing close to comparison. A selling point at the top of my list, I've charged this watch twice in 5 weeks. I recommend this watch for those extreme athletes that train 4 to 6 days per week. I've used this watch to track my runs, road and mountain bike rides, as well as open water and pool swims. The level of accuracy and the amount of data gathered is second to none. Side by side comparisons with friends Apple watch & Android Wear is testament that. Yes, a bit on the pricey side, but as an everyday tool, it's ROI makes it worth every dollar. Please note, it does so many more things it's astonishing. Imagine having a super computer on your wrist all times. The golf feature is my favorite when I'm not training. When you put this on your wrist, I guarantee you will find new motivation.
I would recommend this to a friend