Customer Ratings & Reviews

Failed dryer installation. Had to reinstall ourselves. Contacted Best Buy and after a long call no follow up or resolution.

They did change me extra money $540.00 and they did damage bathroom wall.

Poorest customer experience I have ever had. Installers delivered but refused to install products on top of damaging kitchen cabinets.

Washer destroyed in truck. Horrible dryer install.

The guys who came out were awesome. However, Best Buy made them replace my exhaust pipe (which used to be flex piping) and added Hammer valves to the water supplies on my washing machine - which I didn't even have serviced! All I got was a dryer, yet the service to my washing machine had to be updated. The exhaust pipe I can understand since we're talking about carbon monoxide, but the washing machine supplies?? So it cost me an extra $500 on top of everything that I already paid Best Buy for, at the time of installation. The ad for the dryer said "$799.99" and there were $50 "taxes, fees, and surcharges". So $849. Then with installation and GeekSquad coverage, the total came to $1,354.31 AND THEN $500 to bring things up to the "Best Buy" code. So an $800 washer cost me $1,054.31 extra dollars. So why the 4 stars? The washer is awesome, and the installers did a fantastic job, they explained it all, and they were very apologetic about having to spring this cost on unsuspecting buyers. They're required to send Best Buy pictures of everything so that Best Buy will honor the warranty. So would I recommend this item? Yes, but I'd recommend you get it from a different establishment.

Samsung washer and dryer are working excellent. We had problem With the gas installer who never showed up 2 times on the specified time. That needs attention by the management.

2 young men brought the machine, in a van, without an unloading ramp. one man had control of front. other man stepped back, did not take any of the weight, and they dropped the dryer. i heard metal banging. i let them go ahead and install it, then the geek squad repairmen came twice to do the repair. if it wud dry clothes all the way, i wud now say it is perfect.

Installers arrived late but did a great job. Completed everything very quickly, left the work place clean, moved the old unit to the place requested. Would give five stars if not late arrival

Installation went great. Very easy and smooth. Came on time, we’re efficient, and everything works perfectly.

They look great in our house and they are easy to use and work very well.

Amazing product! Works well, good build quality, simple features. Highly recommended

Installation was quiet, fast and efficient. he tested everything to make sure it was working properly

Good job for installation. Problems with purchase. First sent electric dryer. Delayed plan.

Very Good gas dryer instalation but my house was all electric instalation so we changed the dryer to electric instalation, without any problems

Excellent, prompt service. Considerate about not doing damage to walls.

Great service. The installation was quick and hassle free. The equipments are working fine. The only problem is that they left hand smudges on my walls and some left over material from the installation laying around the floor.

The install was great. The team was good, efficient and professional. The reason for deducting stars was that our expectations of the install, and their work orders varied. For example, it didn't include haul away in the quote, which other companies did include. It also didn't include any modifications, like reversing the door. Apparently, all of that needed to be ordered in advance and is incremental, which was never covered off on when I placed the order. It's unfortunate as this was an opportunity for Best Buy to shine.

We needed a washer/dryer to fit into a small space area housing the washer/dryer and this worked. We really didn’t want a bunch of whistles and bells and this works for us.

The installers were very professional. There were some issues that they had to address due to a missing part and they did the right thing. They were patient and considerate of my situation and I was so glad that it was the same team when they came back to complete my installation. I was pleasantly surprised to find two conscientious pros delivering and installing my washer and dryer.

The installer for our new Samsun Dryer was quick and efficient. My only complaint is that he didn’t explain the steam feature, which required a water hose hooked to the dryer, which we were unaware of. I only discovered it when I used the “wrinkle away” feature and my comforter came out with wet spots. Other than that, the dryer works great.