Customer Ratings & Reviews
- Model:
- JES1072SHSS
- |
- SKU:
- 2025045
Customer reviews
Rating 4.3 out of 5 stars with 1574 reviews
(1,574 customer reviews)Rating by feature
- Performance4.4
Rating 4.4 out of 5 stars
- Cook Settings4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 0.7 Cu. Ft. Countertop Microwave, especially its convenient size, reliable performance, and ease of use. Many appreciate its heating capabilities, modern design, and quiet operation. While the majority are satisfied, some have reported issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Waiting on the FIRE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit the space and budget we had but under powered, Light goes on and off when it wants to, lots of condensation builds inside, and we are see this burn mark start that others have called out that their Microwave has caught FIRE
No, I would not recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great countertop appliance, does not take up A lot of space
I would recommend this to a friend Rated 3 out of 5 stars
Great for college
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size was not for me. The turntable turned out to be too small. But it’s perfect for someone who needs a compact microwave.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All from Best Buy the best, and this is not the exception.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
10/10
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it a few months ago and it still works like new
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great Smaller microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed. Perfect size for my space.
I would recommend this to a friend Rated 1 out of 5 stars
DONE AFTER A FEW WEEKS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks, the control panel would sporadically stop responding to me pressing the buttons. I would have to unplug and plug back in to hope that it would work again. Once I did plug back in, it would still not respond to the buttons. I would have to leave it and come back minutes later when it would work. This would go on and on. I called GE to place warranty request. A tech came and determined that GE has no parts available for this unit, except for the spinning glass plate and the turntable for the plate. I now have to buy one out of my own pocket and wait for GE to send me a check for the amount of the new purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're so sorry to hear that your control panel has stopped responding to you pressing the buttons. This is never what we want for our consumers so we can only imagine how aggravated you must be. With that said, we're pleased to see you're taking advantage of the warranty. We appreciate your patience and we're wishing you the best. - GW
Rated 3 out of 5 stars
Works well; compact but rust problem
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I had a GE microwave rust on the unit where the door closes. Might have been a "lemon".
I would recommend this to a friendRated 4 out of 5 stars
Heats well.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is suppose to do. Wish I had purchased a larger one so tall cups would fit inside. Burned popcorn the first couple of times, as it seems to take less time to cook that our previous one, even with the popcorn setting.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s small but works well for needs. Easy to clean. Easy to use.
I would recommend this to a friend Rated 1 out of 5 stars
inside rusting and door handle not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in April 2022 and in less than 2 years the paint is peeling and the inside of the microwave is rusting along the top and back edges. Also the door handle does not release everytime so you have to jiggle and pull it open. There is only a one year warranty on this item so Ge won't do anything. Very dissapointed.
No, I would not recommend this to a friendRated 2 out of 5 stars
A No Go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve own this for just a little over a month. It’s to small and the alarm sound that allows you to know when the food is done no longer works. I would not recommend buying this size microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are saddened to learn you find the unit is too small for your needs and that the cooking complete reminder is no longer working. We would recommend pressing the Sound pad to ensure the sound was not inadvertently muted. If that is not the issue, try disconnecting power to the microwave for 2-3 minutes and try it again. If you continue to have difficulty, please call 1-800-432-2737 to take advantage of your GE warranty. We are so sorry for any inconvenience this may cause you. Vikki@GEA
Rated 2 out of 5 stars
Hard to use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very tricky to use. You can't just press 20 and have it go on for twenty seconds! Many times I have had to unplug it to restart the machine. I would not advise buying this microwave and I would take it back if I were closer to a Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Longer A Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product notwithstanding, my experience was disappointing. Online, Best Buy claimed the product I picked was In Stock, not to mention Many other products, Including many that were on sale. When I made the drive, nearly an hour away, I learned there wasn't even a department any longer for the product I needed. To purchase, I had to order online. This was Exactly what I wanted to avoid. FALSE ADVERTISING! LIARS.
No, I would not recommend this to a friendRated 3 out of 5 stars
Only lasted 9 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was reheating slices of steak in it and a pop and spark came from inside of the unit and it died :(
No, I would not recommend this to a friendRated 1 out of 5 stars
Great until it burned out
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was fine until it shorted out after only 3 months of operation. GE has offered a warranty certificate however, it is for the original purchase price and now it is impossible to find a new one at that price. So because of a factory defect, I am out the difference between what I originally paid and the higher amount I need to pay to replace it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Gb3ck, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
- Pros mentioned:Size
Rated 5 out of 5 stars
Good second microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second microwave in our kitchen. Small size makes it perfect as a countertop-top unit.
I would recommend this to a friend Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it, trashed it, didn’t like the design, doesn’t have power to heat up the food, will never buy a GE anything. thank you
No, I would not recommend this to a friendRated 3 out of 5 stars
Quality Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but is pretty small. Nothing more than a regular plate fits.
No, I would not recommend this to a friendRated 4 out of 5 stars
Very nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was replacing a GE microwave similar to this one - earlier generation....Although this microwave has fewer watts, it has been just fine. The only issue is that since it is stainless steel and black, it is difficult to read the panel. We ended up putting in a small light next to it to illuminate the panel.
I would recommend this to a friend







