Customer Ratings & Reviews
- Model:
- GCST16S1WSS
- SKU:
- 6580724
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the size and affordability of the 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost, frequently citing its ease of use and powerful performance. Many appreciate the inclusion of a child lock feature for added safety. However, some concerns have been raised regarding the microwave's long-term reliability.
This summary was generated by AI based on customer reviews.
Stopped working after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months and Best Buy wouldnt replace the unit. I bought it on sale and was only offered store credit for it so in order to get the same microwave I would have to pay full price now. I was looking at the same microwave in the store the day I was given store credit so it was avaliable. The support hotline was of no help.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you still have the microwave, please utilize the warranty to get this situation taken care of. Information on how to do so can be found on page 15 in your use and care manual. Please don't hesitate to reach out if you have questions.
Broke in 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months. Sounded like an impending thunderstorm was occurring inside the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're truly sorry to hear you're having trouble with your microwave making an odd noise. We can understand how this would be frustrating, and we apologize for the inconvenience. If you haven't already, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed). We're confident our service team will be happy to assist you further.
waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating after 2 months and it cant be returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If these suggestions do not solve the problem, we recommend following the warranty exchange instructions on page 15 of the Owner’s Manual. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Garbage Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Since covid GE has been putting the cheapest parts in these microwaves and things are getting worse and worse. The switches inside go out very quickly after opening the box and now GE put in some kind of door locking mechanism that is goes out very quickly. I installed it 3 days ago and it already messed up. GE products are becoming trash. SAVE YOUR MONEY AND TRY A DIFFERENT BRAND!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. We encourage you to reach out to Best Buy directly for assistance with this issue that you're experiencing with your microwave by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling us at: 1-800 432-2737. We hope you allow us to work hard to earn your trust again in the future. -Don@GEAppliances
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month and a half it started to make a buzzing noise when starting and anything frozen would cause a fog in the door between the glass.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .space for many years!
We appreciate you sharing and choosing a GE Appliance Unit for your purchase. Some condensation is normal when using this unit. We would suggest reviewing the troubleshooting tips in the manual that can be found on the website (page 14). If you find that the unit is not functioning normal, and the sound is concerning then service may be needed. You can reach our service team at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday. Dianna@GEAppliances
Rattling noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed like a nice microwave at first, but after a couple if weeks, it started to make a rattling noise. We think it may be a fan inside.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave your review and choosing GE Appliances for your purchase. There will be some noise from the fan on this unit. We do suggest though that if you are hearing more of a concerning noise that you take advantage of your warranty by calling our service team at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return after a month. Worked for about a week. Then I tried to use the potato button and it would say FOOD and never worked after that. What a waste of time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with this microwave and we're sorry to hear that you had to return it. Your feedback will be passed along to the appropriate group. -Don@GEAppliances
Stopped working properly after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 9-5-2024 and on 12-12-2024 it stopped working properly. I had a bowl of soup that was cold from fridge in the microwave for 4 minutes and it was still stone cold. The top, botton, and sides were all cold. Up to that point it had worked fine but it only lasted 3 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this issue with your new microwave. This isn't what we expect to hear and recommend that you take advantage of your warranty and reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.
Third bad appliance..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And makes loud noises and was missing a part. I may return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience. We apologize that you've had issues with multiple appliances, and we want to assist. We have an article on our GE Appliances website titled "Microwave - Normal Operational Characteristics" that discusses sounds you may hear; you can view that when you look up the title and click the 'Support' tab. If you'd like to address a missing part with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you aren't able to get the part from them, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review, the model number and your contact information. With that, we can certainly look into your situation further. -Sarah@GEAppliances
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this microwave and GE customer service was very dismissive regarding my issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Great Microwave Oven for Cooking and Heating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose to buy a GE microwave oven because I really like the add-30-seconds button, and one-button cook feature for 1 to 6 minute cooking. This particular Microwave oven is large enough to cook or heat family-sized portions of all kinds of foods. I use Pyrex (or similar) pots to cook potatoes, vegetables, soup, casseroles, etc. I also use silicon baking pans to make souffles, bundt cakes, etc, in this microwave oven.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you're enjoying your ne microwave. This is a wonderful model that was designed for convenience. The Instant On Controls allow for one-touch instant operation, while the "Add 30 Seconds" Button increases cooking times with just one touch. We're confident this unit will continue to serve you well for years to come. - Julia@GEAppliances
microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works well. Our only concern was that it had cooked on food from a prior use on the inside of the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .We encourage you to reach out to your dealer and make them aware of this situation. -Vikki@GEAppliances
Add one inch to depth due to plug in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed. Wish plug in was flat so microwave would slide back since my outlet is directly behind
I would recommend this to a friendNO POWER, BB EXTENDED WARRANTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Date purchased: 5/24/24 location #156 Britton PKWY. 4y extended warranty. We took it to #156 Britton PKWY for repair. ANY TIME we have had a problem with something glitching out under the extended warranty offered by BB they gave been amazing. This is why i went to BB to buy the microwave. This time, they said we have to send it out to be fix¿ 3weeks wait time! The employee also told me to BUY a microwave and RETURN IT when mine is fixed. It was like it was no big deal. Makes ZERO sense to do that. I now know why they had a hole back wall of open box microwaves and other items. I used to love BB extended warranty, NOT ANYMORE!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the issues you've had and understand your concern. Your microwave is actually still covered under the manufacturer's warranty. If this was purchased in May 2024 the warranty doesn't end until May 2025. If you would like to use the manufactured one-year warranty, we recommend reaching out to Bodewell Service at 1-833-426-3393. Thank you! Joyce@GEAppliances
BUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these microwave in July of 2023. August 2024, it started to smell like rubber burning and smoking on the inside. Either stay away from this microwave or purchase the insurance. I liked this microwave due to its features. But, problems happening within a year is not good.
No, I would not recommend this to a friendShort Lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted to share that ours died at the four-year mark and on the month our extended warranty expired. We mainly used for defrosting, and it performed like any standard microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest review. If you're still in need of assistance, please reach out to us on any of our GE Appliances social media accounts with your contact information, model and serial numbers, and a screenshot of this review. We look forward to chatting with you soon.
It Died Too Soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in store December of 2022, and today, 11/17/24 it died. So, I didn't even get 2 full years out of it, I will not replace it with another GE product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave stopped working so soon. This isn't what we expect to hear and apologize for your inconvenience. We'd like you to stay part of our GE Family and request that before you replace your microwave that you reach out to us via a private message on GE Appliances Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.