Customer Ratings & Reviews
- Model:
- GCST16S1WWW
- SKU:
- 6594167
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the size and affordability of the 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost, frequently citing its ease of use and powerful performance. Many appreciate the inclusion of a child lock feature for added safety. However, some concerns have been raised regarding the microwave's long-term reliability.
This summary was generated by AI based on customer reviews.
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return after a month. Worked for about a week. Then I tried to use the potato button and it would say FOOD and never worked after that. What a waste of time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with this microwave and we're sorry to hear that you had to return it. Your feedback will be passed along to the appropriate group. -Don@GEAppliances
Stopped working properly after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 9-5-2024 and on 12-12-2024 it stopped working properly. I had a bowl of soup that was cold from fridge in the microwave for 4 minutes and it was still stone cold. The top, botton, and sides were all cold. Up to that point it had worked fine but it only lasted 3 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this issue with your new microwave. This isn't what we expect to hear and recommend that you take advantage of your warranty and reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.
PURCHASE OF MICROWAVE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two attempts were made for the installation of my wall microwave. November 21st to December 11th.
I would recommend this to a friendBrand response from GE Answers
Posted .We know difficulty having your microwave installed must be concerning. If you need to reach out to Best Buy about this installation concern, their customer service can be reached at 1 (888) 237-8289.
Third bad appliance..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And makes loud noises and was missing a part. I may return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your experience. We apologize that you've had issues with multiple appliances, and we want to assist. We have an article on our GE Appliances website titled "Microwave - Normal Operational Characteristics" that discusses sounds you may hear; you can view that when you look up the title and click the 'Support' tab. If you'd like to address a missing part with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you aren't able to get the part from them, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review, the model number and your contact information. With that, we can certainly look into your situation further. -Sarah@GEAppliances
Overheats!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and it has overheated many times. Too bad Best Buy only gives 2 weeks for returns. Need to find another way as this product is crap.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .As a countertop model microwave, we recommend you provide a minimum of 3" of air clearance on each side and at the top as well as a minimum of 1" of clearance in the rear. If you continue to have concerns, please call 1-800-432-2737 to discuss your options under the manufacturer's warranty. - Vikki@GEAppliances
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this microwave is sub par...POOR the plate would not even turn until I forced it & microwave material is not sturdy I would never buy it again & did not return it because I could not carry it! Food Settings not good missing a setting for a piece of bread etc!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you are not happy with the quality of your microwave unit. We take your feedback seriously and will take share with our product team so they may take this into consideration moving forward as we are always looking for ways we can improve.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this microwave and GE customer service was very dismissive regarding my issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Overall performance
Time saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. I can set time as I want. Outlook is nice.
I would recommend this to a friend Great Microwave Oven for Cooking and Heating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose to buy a GE microwave oven because I really like the add-30-seconds button, and one-button cook feature for 1 to 6 minute cooking. This particular Microwave oven is large enough to cook or heat family-sized portions of all kinds of foods. I use Pyrex (or similar) pots to cook potatoes, vegetables, soup, casseroles, etc. I also use silicon baking pans to make souffles, bundt cakes, etc, in this microwave oven.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you're enjoying your ne microwave. This is a wonderful model that was designed for convenience. The Instant On Controls allow for one-touch instant operation, while the "Add 30 Seconds" Button increases cooking times with just one touch. We're confident this unit will continue to serve you well for years to come. - Julia@GEAppliances
microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works well. Our only concern was that it had cooked on food from a prior use on the inside of the appliance.
I would recommend this to a friendBrand response from GE Answers
Posted .We encourage you to reach out to your dealer and make them aware of this situation. -Vikki@GEAppliances
Don't Buy From Best Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a review of the microwave, it's a review of Best Buy. I ordered this microwave, but canceled the order the next day because I was able to repair my old one. I received a cancellation email, but two days later I received another email stating the order could not be canceled. When I checked the order online, it shows that the order was canceled. When I called customer service, they said the order could not be canceled because the microwave already shipped, yet its not supposed to arrive for another three days. Be careful when you order from Best Buy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had some trouble with your order. To discuss this further, please reach out to Best Buy directly, by calling your local store. - Julia@GEAppliances
Add one inch to depth due to plug in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed. Wish plug in was flat so microwave would slide back since my outlet is directly behind
I would recommend this to a friendNO POWER, BB EXTENDED WARRANTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Date purchased: 5/24/24 location #156 Britton PKWY. 4y extended warranty. We took it to #156 Britton PKWY for repair. ANY TIME we have had a problem with something glitching out under the extended warranty offered by BB they gave been amazing. This is why i went to BB to buy the microwave. This time, they said we have to send it out to be fix¿ 3weeks wait time! The employee also told me to BUY a microwave and RETURN IT when mine is fixed. It was like it was no big deal. Makes ZERO sense to do that. I now know why they had a hole back wall of open box microwaves and other items. I used to love BB extended warranty, NOT ANYMORE!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the issues you've had and understand your concern. Your microwave is actually still covered under the manufacturer's warranty. If this was purchased in May 2024 the warranty doesn't end until May 2025. If you would like to use the manufactured one-year warranty, we recommend reaching out to Bodewell Service at 1-833-426-3393. Thank you! Joyce@GEAppliances
Black stainless steel microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pleased with this microwave. Runs great, quiet and the black stainless steel goes with all my appliances.
I would recommend this to a friendBUYER BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these microwave in July of 2023. August 2024, it started to smell like rubber burning and smoking on the inside. Either stay away from this microwave or purchase the insurance. I liked this microwave due to its features. But, problems happening within a year is not good.
No, I would not recommend this to a friendFind Something Else - Thank Me Later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave 18 months ago. 2 days ago the clock started flickering and the microwave wouldn't work. I called GE Customer Service. They refused to send us a new microwave, but gave us a Certificate to use towards a new one. How can a microwave die after only 18 months?! Next time I'll purchase the extended warranty because I don't have faith the next one will be any better. My suggestion: DO NOT PURCHASE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. For any concerns, please contact the GE Appliances representative that you've been working with.
Short Lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted to share that ours died at the four-year mark and on the month our extended warranty expired. We mainly used for defrosting, and it performed like any standard microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest review. If you're still in need of assistance, please reach out to us on any of our GE Appliances social media accounts with your contact information, model and serial numbers, and a screenshot of this review. We look forward to chatting with you soon.
It Died Too Soon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in store December of 2022, and today, 11/17/24 it died. So, I didn't even get 2 full years out of it, I will not replace it with another GE product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave stopped working so soon. This isn't what we expect to hear and apologize for your inconvenience. We'd like you to stay part of our GE Family and request that before you replace your microwave that you reach out to us via a private message on GE Appliances Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.