Customer Ratings & Reviews
- Model:
- JNM3163RJSS
- SKU:
- 4916913
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many appreciate its perfect size, fast installation, quiet operation, and attractive appearance. However, some customers have noted issues with scratches on the door, difficulty reading the control panel, a poor display, and an unlit keypad.
This summary was generated by AI based on customer reviews.
AVOID! Bad Design flaw with fuse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model felt really nice at first. But beware the faulty fuse! If you open the door before the microwave is done cooking it shorts out the entire system. This started happening after about a year... well out of Best Buy's warranty period. You then have to remove the front and top vent in order to replace the fuse. So infuriating. After searching message boards, I found out this is a common issue with this model which we didn't know before buying. Since we bought it we've changed the fuse at least 10 times and it still occurs. Major defect. Avoid buying this model if possible!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave is frequently blowing out its fuse. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
- Pros mentioned:Price
GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave fits nicely above my stove. It is high powered and serves the purpose at a great price. Excellent Buy!!
I would recommend this to a friend - Pros mentioned:Ease of use
We love it!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing microwave so easily to install and use!
I would recommend this to a friend - Pros mentioned:Price
Best Microwave Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a long time to pick a microwave. For the price point and everything about it is just perfect. Couldn’t be more delighted and I question myself before I purchased it and so glad I did
I would recommend this to a friend - Cons mentioned:Door
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, but the door is a little wobbly. Works great. Looks great. Just that door tho. Could be a little more steady
I would recommend this to a friend Great and powerful!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. Sleek and powerful. Installation was done professionally and seamlessly.
I would recommend this to a friend- Pros mentioned:Size
Microwave pretty nice!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, as far as microwavesgo... this has been my favorite! The popcorn feature alone makes it worth while. Nice size and features are great. The melt/thaw feature is very good.
I would recommend this to a friend - Pros mentioned:Performance
Great replacement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great, replaced an old GE over range microwave.
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really nice. Just like my old one but better. I buy all my appliances from Best Buy.
I would recommend this to a friend - Cons mentioned:Control panel
Low-quality touch pad. Poor design of controls.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch-pad is clunky. It takes a heavy push to trigger a control. The design of the controls is poor, and the touch-pad had already to show delamination “rings” around the areas that are used most frequently. I don’t recommend this GE microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have a microwave that meets your needs and expectations. We'll share your experience with our team for future consideration. Thank you for bringing this to our attention. -Kacie@GEAppliances
- Pros mentioned:Size
Over the Range Replacement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the bare bones. The size, brand and color was what was needed for a “plug and play” replacement in over the range type. However, nothing is made the way or quality it used to. Now two tabs instead of four tabs on the mounting bracket. Grille vent plate is gone in style to small vents above the door. Smaller turntable plate. Otherwise, it’s working so far.
I would recommend this to a friend GE Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has been great. It fit it nicely. A bit difficult to install ourselves but not due to the item. It has all the functions I need and loks great in my kitchen.
I would recommend this to a friendGorgeous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m the type to look at the beauty of an appliance as well as it’s functionality, and this over-the-range microwave is beautiful!! Now I want to replace all of my other appliances...
I would recommend this to a friendThey just don’t make things like they used to!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a 15 yr. old GE. Not as well made as the old one, somewhat noisier. Functions are basic, maybe we should have spent more for a higher end model? Hope it lasts as long… I put “yes” to recommend for a friend because they didn’t have a maybe and we haven’t had it long enough!
I would recommend this to a friendGreat microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave! Purchased two of them! Highly recommend!
I would recommend this to a friend- Pros mentioned:Performance
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked so far. Bought it since a month and I’m enjoying.
I would recommend this to a friend - Pros mentioned:Performance
I like it it does a good job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it is better then the Samsung I had that only lasted about a year before it broke
I would recommend this to a friend - Pros mentioned:Price
GE Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a quality microwave. Fit perfectly!
I would recommend this to a friend - Pros mentioned:Price
Good Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, good value for money. Shortcut features.
I would recommend this to a friend Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, it was time to replace my old one and this one is perfect. They isn’t many options with black products so I was happy I came across this one. It look beautiful too
I would recommend this to a friend