Customer Ratings & Reviews

We needed to replace the microwave we have had for 5 years. We were concerned that we wouldn't be able to find the exact model, but Shawn Campbell at the Best Buy in Greenwood, IN found it for us!

I purchased this over-the-range microwave to replace a builder grade microwave. I am very happy with this purchase and installing it was simple enough. The vent-a-hood works great and I do not feel any air escaping back into the house (unlike my previous one,) My only complaint is that the mute button beeps with you want to mute the sound instead of just displaying that the device is muted on the screen.

This microwave was a great replacement for a similar GE microwave. I was able to reuse the existing bracket and installation was a matter of minutes. The microwave works great but the reason I didn’t give 5 stars is because the description is misleading and we (us and the Best Buy person) made sure we were ordering the one with a night light but it does not have the night light - we are disappointed. Also there is a small ding on the front but not very noticeable. Other than that, we recommend the microwave. It was a great sale price too!

They called ahead of time to make sure I was at home. Came early and finished in a nice timely manner. Great conversations, explained all features. Covered all areas of where they were working and cleaned up afterwards.

This microwave works very well. It's quiet and efficient.It's spacious. The best part was that I could use the same bracket from my previous GE Profile, so installation was a breeze. My one minor complaint is that the GE logo button is relatively large and ugly...plus it's centered to the whole oven, not the door, so it looks off center - and would either way. Maybe...no logo?? Can't help staring at it...

This product does what it's supposed to do. The product was very easy to install. The color is really nice and is easy to operate.

Great microwave for the price. I had a limited space above stove, so I selected the shortest height available on a full size micro. Popcorn sensor works great!

I was so excited to get this microwave to have a real vent for my stove. It was a bit of work but my husband was able to install it without too much difficulty (but he's a very handy guy-you might need professional installation). I'm so grateful to be able to actually be able to vent instead of just recirculate air. The microwave is spacious and seems to work well. The controls are simple to use. The stainless finish does get a bit spotty but hasn't been a big deal to keep it clean (fortunately, the stainless space is much smaller than the fridge door!) I got this for an exceptionally good price during the "40% off open box sale" as it was a display model that was being replaced.

Easy to use. Looks good. You have to be careful to push the door closed all the way gently.

Replaces a previous model. Works as intended for the price point. Value proposition.

Great price for this product, my old one died and this was the replacement!

This microwave is fine for my needs - not cooking but other tasks such as warming leftovers. So far my only complaint is that I cannot program for less than 30 seconds. There is a separate button for 30 seconds but sometimes I just need 15 seconds and cannot do that.

Very good. Had all the parts and directions to install. I replaced one that it fit perfectly to existing old brackets and screw holes.

Got this as a replacement for GE microwave jvm1870sf02 ( 1.8 cu. ft.). Looks great, works well. Fits perfectly in the dimensions to replace the old microwave. However, the mounting templates and required hardware are completely different and requires reconfiguring and drilling of holes. Overall satisfied with the product.

This product is fine. Your system is NOT. This is the third or fourth time you have asked me for my opinion. Your delivery procedures are terrible, although your actual physical delivery was fine. You will likely not read this, and just look at the stars. That is OK for the product - I have an identical one myself, but not for Best Buy. I am reluctant to use your services again.

Good product so far. Nice looking , good functioning

Great micorwave - replaces our previous model which was 10 years old and just died. GE discontinued our model but this is a close 2nd.

This microwave replaced a previous GE unit. Installation was fairly easy and was able to reuse the original wall mount. Unfortunately when it was first turned on, there was a horrible loud buzzing noise that was only present when cooking (not the turn table motor), Called service, they sent out a tech and he ordered a new power transformer. He installed it and now is nice and quiet. The transformer was buzzing because it was manufactured incorrectly and the metal plates were loose. Doesn't say too much for GE quality control.

Associate understood chi’s microwave products. Could of went to other big box stores but immediately made the decision to purchase from Best Buy

We got this microwave to replace the exact same model of a few years ago, and they must have updated the microwave, because it looks and feels much better than before. Looks great and works great.