Customer Ratings & Reviews
- Model:
- JVM6175YKFS
- SKU:
- 6364410
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the ease of use and quality of the 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost. Many appreciate its quiet operation and fingerprint-resistant finish. However, some customers have reported issues with the installation process.
This summary was generated by AI based on customer reviews.
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Much better than my old one. Reviewing the complaints, people complained of noise. lol. Its a microwave. It works well.
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave but it took a long time to get here
I would recommend this to a friendJAMES Morris
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the light gets the face and inside glass HOT and when I was told someone would be here on Friday between 1 and 5 NOBODY called or showed up NOT HAPPY
No, I would not recommend this to a friendWorked for 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd GE microwave. My first was out of warranty and it was cheaper to purchase the same model microwave than to repair the poor thing. One week in service the new one just went black. Thankfully GE is sending a repair technician to fix it. My previous microwaves lasted until we remodeled the kitchen. Hopefully this isn’t the new norm.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is very loud when heating up food. Vent works ok
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We're very sorry for any inconvenience with the sound level. Information on microwave sounds can be found on our website to determine if what you're hearing is normal. Please search "Normal Operational Characteristics for a Microwave" on our website. If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps! -Mikayla@GEA
Have had less than a month and issues already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic on the buttons is bubbled and worn off. It's not a protective film that peels off. Im SO disappointed!
No, I would not recommend this to a friendPoints Not Given that are owed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great! But beware, Best Buy will NOT give me reward points I’m owed! This is the last purchase I will ever make, as they do not stand by their programs or purchases!
I would recommend this to a friendIt couldn’t be installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. I was told it didn’t matter how much space between the stove and microwave, because it was an electric stove. When the geek squad arrived, they came in, measured, said there wasn’t enough room, and off they went.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it, because It was very loud. The door wasn't level. I tried to use Best buy website to return it and get the label to be shipped and didn't work, I had to drive more that 45 miles to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave door was not level and that the noise level was more than what you would expect. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Stopped functioning after only 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this microwave for two months and it completely stopped functioning. It does not turn on at all and there is nothing wrong with the power outlet. Now I find out that the returnable date was two days ago. What a waste of money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to reach out with your review. We are so sorry to hear that your microwave is not operating properly so soon into its lifespan and that you are unable to return it to Best Buy. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Don’t Recommend At All.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I’d never recommend this product. Apparently it was the fan that was a mess. Customer service helped me pick out a similar one, 1.6. that’s fine.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took five trips to complete order. Three back to the store to complain.
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was damaged when opened it. Dent in the top that wasn’t visible until it was about to be installed.
No, I would not recommend this to a friendHandle broke off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this about a year and a half ago and don’t use it everyday and the handle broke off!!! It is above our stove and I’m wondering if the heat from stove caused this but our last one lasted at least 5 years!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we hate to hear that your microwave's handle broke off and know what a pain this can be. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website so you can get this fixed. If you have any other concerns in the meantime, please let us know. We're here to help. -Chris@GEA
Lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second over the range microwave that I purchased. The first one lasted about 2 years maybe 3 and this one 1 year and 1 month. Turns on but doesn't heat . Waste of money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for taking the time to write a review. We're so sorry to hear of the trouble you've had with your microwaves not heating properly. This isn't something we would expect to happen after one year and we would like to look into this. Please send us a message on social media with the model and serial numbers so that we can assist further. Hope to hear from you! -Mikayla@GEA
Bought and returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you turn on the exhaust fan, it had an unbearable whistling sound. We were told by the installer that they all did that. I said, nope! We were also told that one from another manufacturer would be quieter so we bought the LG. Our rating is already posted for that unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello warmsmeallup, thank you for your review. We are sincerely sorry your microwave's exhaust fan was making a whistling noise. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Miguel provided excellent service. Knew his job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced unit with the same model had the original one for 10 years, was very happy with it.
I would recommend this to a friendSmall but efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a small family like ours or for a single person is a great choice!
I would recommend this to a friendDo not buy this unit.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of this unit, we purchased it May 3, 2021, and it is dead already after minimal use. Very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are so sorry that you over-the-range microwave stopped working so soon in its lifespan. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Be well, Kelsey@GEA
worthless product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless product! Had for just over 2 years and it quit working. A lot of money for only 2 years worth. Called Geek Squad and they are unwilling to help figure out what needs to be done to get it working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We hate to hear the microwave has quit working so early in its life. This is very frustrating and we understand how inconvenient this must be. If Best Buy is unable to repair the microwave, please call our service technicians at 1-800-432-2737. They will be happy to take a look. Thanks. - John@GEA
