Customer Ratings & Reviews
- Model:
- JVM7195EWES
- SKU:
- 6587848
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Not durable/won’t last
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third microwave in three years. I need someone to reach out and help me with this. It’s crazy. I’m 13 months out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave has stopped operating properly after thirteen months and understand how that would be frustrating. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. If you would like to speak to someone about your unit, please don't hesitate to reach out to us on social media. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave easy to install , replaced a 19 year old one
I would recommend this to a friendNot Quite as Expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was installed with TotalTech. This replaced another and had same issue of hot spots and cold. You can't set food in middle or you will end up with frost in part and hot in another. Set on side it does better but still frost on some. You have run again. The manual said wait 5 min for micro to cool between uses but that did not work either. Sent back. Thank you TotalTech!
No, I would not recommend this to a friendsave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality to reheat coffee it takes 4 mins not worth it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that your microwave isn't heating how it should and know what a pain this can be. If you're still having these issues, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Please let us know if there's anything we can help with in the meantime. -Chris@GEA
Please read the description
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we expected…not a top of the line item. Please be aware…
No, I would not recommend this to a friendThe microwave was damaged.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never order anything on Bestbuy's website. It was virtually impossible to get anyone on the phone to get an exchange. This was a terrible experience.
No, I would not recommend this to a friendStill not installed - cannot rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The "Geek Squad" could not install. Microwave still sitting in a box until I have an electrician to install it. There should be no installation or removal fee.
No, I would not recommend this to a friendSlow cooking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the cooking time. Had the exact same thing prior to this one and it cooked things in half the time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Awful, thank you for your review. We’re sorry your microwave is not cooking your food properly and we certainly understand how this would be frustrating. We would love to assist you with this. Please reach out to us via the “Contact Us” link at www.geappliances.com and we will be happy to assist you further! -Chris@GEA
Poor Quality Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with GE on this model. Didn't expect this kind of quality.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MKNRAJ - Thank you for reaching out about your microwave. We appreciate your loyalty and are disappointed to hear it has not lived up to expectations. Please know we seek to offer the best possible appliances with top notch service. Please reach out on our Contact Us page and let us know what issue you are having with the microwave. We hope to hear from you soon. - John@GEAppliances
Poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it’s US made, found out it’s Chinese made Poor Quality
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the feedback. Our products are designed by our GE Appliance Engineers right here in the USA. While many are manufactured here in the US other appliances are made worldwide. Rest assured GE Appliances is committed to making quality appliances for all of our consumers. Thanks again. All the best! -Mikayla@GEA
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it 2 weeks before it quit working and we had to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello sandybeach, thank you for your review. We’re sorry to hear your microwave was not operating properly from the start. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the “Contact Us” link on our website. -Chris@GEA
We are NOT happy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have the wrong microwave still in the box sitting in our garage.
No, I would not recommend this to a friendDied within a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave died today. Less than one month of usage and during the Covid-19 stay at home order. This is not a quality product and I am at a loss since its past the 15 day return for best buy. I don't think I will ever shop at Best Buy again since I can't get any support for this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello cannon, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Does not hear food after 1 day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 3 weeks for it to arrive and install. Worked a couple of times then no longer heats food nor a cup of water. Now need to wait another month to get it replaced.
No, I would not recommend this to a friendNice upgrade from my older GE microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace an older GE microwave that wasn't worth repairing due to its age. First thing I noticed was the space inside. I didn't realize how much more space there really is in a 1.9 cu. ft. one compared to a 1.6 cu. ft. one. The outside dimensions were the same, so it fit perfect in the existing spot. The inside is also coated, making it easier to clean. The cooking features are standard, mostly the same as on my old one. In addition to those it has a steam self-clean option which I like. So far everything is working like it should and I'm happy with the purchase.
I would recommend this to a friendAok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large microwave. Fit almost perfectly replacing a previous GE that died. Easy install. The only negative I’ll say for now is the obnoxious Silver GE emblem at the top is too big. Also, the warehouse pickup at BB did not go smooth so I had to make a return trip.
I would recommend this to a friendGE microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the microwave, easy to understand controls, nice looking
I would recommend this to a friendTop notch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was about an hour with 2 people. Works right out of the box. Ordering and pickup a breeze.
I would recommend this to a friendPleasantly happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Micro wave heats well. Looks very neat and easy to clean
I would recommend this to a friendI would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I love this microwave and the features but the only problem is after a three minute warm up, a plate if food is not fully hot. There is still parts of the plate were its partly not properly heated, unlike my previously similar model. So basically I just stir up the food and/or put it back in for another minute.
I would recommend this to a friend