Customer Ratings & Reviews

use multiple times a day love love it very easy to use and multiple functions that I love

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

I was very impressed with how well this performed and how spacious it is including perfectly matching with my stainless steel GE refrigerator and dishwasher! I definitely recommend this model!

Got it on a mega sale at Best Buy but glad I spent the extra money for it. I really like the sensor cooking, it takes the guess work out of heating up left overs and other food with out good instructions. It is really large on the inside but doesn’t seem to big on the exterior. Very easy to use and looks nice too.

Nice over range microwave. Plenty of room inside, cleans easily. To install I would recommend paying the extra couple bucks to have Best Buy do it. Saves you time. It is a little heavy for one person (although I did).

Nice looking with modern features. Great value for the price.

I love this microwave. It's got so much room, I could fit a full-size turkey in there if I wanted to nuke a turkey... which I don't, but still. Nice to have options. Easy to use, as well. I really like the control panel layout.

Not made as well as same model that failed that was almost 5 years old. The stainless panels over the plastic shells are thinner metals. Keypad requires harder press than previous one,Wall mounting plate is thinner gauge metal than previous one ( same model number).Size is good. power seems accurate.

For the price this is a pretty decent microwave. Nothing too special, but has most of the bells and whistles that are needed.

Looks great, works great, all just as expected. Best Buy staff were very efficient and helpful with ordering.

So far , been a great unit and was at a great price at BB !

Sales person was very knowable and helpful. Oven is exactly what we were seeking and is performing perfectly. It was to replace an older GE Microwave. This one fit the space and performs nicely

Very happy with this microwave. It heats, cooks and defrosts thoroughly and the stainless exterior looks great in my kitchen. I really like the dark interior and steam cleaning feature. The online purchase and curbside pickup process was very smooth. Highly recommend!

Tim who delivered and installed did excellent job. He was efficient, friendly and knew what he was doing. I hope microwave works as well. It is beautiful.

This microwave replaced a previous one and we had a few goals in mind. 1. A better working hood 2. quiet and 3. doesn't look like a train-wreck. GE hit it out of the park with this one. I don't like the way over the range microwaves work and look one bit, but still wasn't in a position to replace with a much costlier vent hood, so in an effort to replace our broken one in the interim, we didn't want to spend too much either. The vent hood could still draw more, but given the fan sizes and limited space, it does a good job. Actually draws way more than our old Fridgidaire and 10db quieter. That's 10x quieter. We can finally think while cooking for a change. GE got the look right too. Very sleek and modern looking by hiding the vent hood just behind the door, instead of the traditional grill. Price wise it was a bargain too. There are lesser priced ones, but this one ticked all the right boxes.

Microwave works great. A few nit picky things we would have liked changed. The lightbulb that comes with it, needs an LED bulb otherwise the area is so hot (including the inside of the microwave when not in use). Easy fix as we ordered a new bulb and had it delivered. In this day and age, it should be LED to begin with. It would have been nice to have 2 bulbs - as having just one is not as bright. The last item is the control panel - very difficult to see as they are not back lit or labeled in a better readable color.

After reading reviews, we were excited to purchase this unit. We did just before we went on vacation. We got back and it two about two more weeks before we could get it installed. Once installed, it worked fine for about 2 days. Then on day 3 we noticed that, when we would open the door, place a plate of food in, and hit the numeric keypad for auto time (such as 1 for 1 minute, 2 for 2 minutes, etc) it would perform a series of clicks, and the timer would start counting down, BUT, the microwave would not turn on and start heating. Hitting the cancel button, and repeating, would produce the same result. We then discovered if we open the door and shut it once again, it would work as intended. So, we called Best Buy, and lo and behold we were at the 31 day mark since our purchase, and we were told that was NOT in the return window for Best Buy and we now have to work with the manufacturer. So we have a brand new microwave that is already having issues. ONE DAY outside the window, I really wish Best Buy would have made an exception ... we have been very loyal and active customers for MANY years. So overall, I am disappointed in Best Buy as much as I am in this product. You do not spend several hundred dollars for an appliance and installation and expect to have troubles right from the start.

This microwave is very easy to use and install. We like the large inside and the dark color. It is easy to clean and so far as caused us no problems. We are happy with our purchase.

Easy to operate and performs accurately and thoroughly. So far, very happy with purchase.

Purchased this GE microwave to replace a cheaper 1.6 cu ft GE microwave which was provided by the builder and lasted less than a year and a half. This new microwave is loaded with bells and whistles. My favorite feature though was the more powerful exhaust fan with four speeds. It also matches well with all my other stainless steel GE appliances. I’ve had this microwave for about a month and like it very much so far. Fingers crossed this one will last a long time.