Customer Ratings & Reviews

Solid performing microwave. Looks great in the kitchen too!

After only 8 years, my GE convection microwave regrettably stopped working. Unfortunately, due to the pandemic, appliances are in short supply with estimates of upwards of 2-3 months. Not wanting to wait that long, I sacrificed my convection cooking feature for a straight microwave. Best Buy was the only store in a 60 mile radius with an inventory that allowed me to replace my microwave in only 2 days! Took a shot on this one based on availability and it being the right size OTR micro, and it exceeds my expectations and a bonus it was on sale at the time I purchased. This appliance is a SUPER investment and a great deal for about $250 on sale. I really like the coated enamel interior. It is very user friendly, typeface on the buttons could be a different color for easier recognition, letters blur/blend into the keypad back ground. The auto sensors like plate reheat, soup reheat, veggie reheat etc is way too long for the corresponding item, so I just don't let it run the whole time. The melt feature for butter is perfect and without splattering all over the interior. The fan is very loud, but frankly I've never heard a quiet micro fan or range hood fan, so nothing unusual there.

This microwave oven works just like it should: quietly and evenly. The over-the-range features are solid (lighting and venting) and the unit is attractive. The Best Buy Geek Squad installed it quickly, cleanly and with zero problems. I am happy with this purchase.

It is working with no problems. Best Buy had the best price compare to other stores.

This was almost an exact duplicate of the microwave we replaced except .2 cubic in larger. The keyboard has a few more keys on it and it has a few more options to use. Best Buy came out and took out the old one that was broken after about 6 years and replaced it with this new one. Installation was wonderful and the crew was so nice and careful when they installed it and left no mess behind. The microwave works very well, heats nicely and has some nice quick key functions on it as well. We will be very happy with this one for its life (hopefully longer than 5-6 years) but that's the expected life of a microwave I guess. I think it was a good buy.

Just got it installed, no problem. Looks good. Works great

We having been using this product for a month now. We find it easy to use. I like the quieter sound compared to our older unit. The temperature for heat food is great and the preset buttons (for example: baked potato) are excellent.

This 1.9 cu. ft. GE above-the-range microwave is similar to what we were using. I wish the interior was finished in white instead of dark gray. It would be so much easier to clean inside if food splatters were more visible. Operation of microwave is good. Bought this microwave during a Black Friday sale.

We have not been able to use this unit to any great degree, but it is noticeably quiet during operation, is easy to use and appears to cook thoroughly and evenly.

OKAY so far. Does everything I need it to. Keeps my life simple.

Purchased for kitchen remodel. Installed. Working perfectly. Love the melt feature.

No complaints.. looks and works great. Easy to install.

This microwave works great. The GE brand is the best brand to buy. My last one lasted 17 years.

Love how easy it is to clean, and how big it is inside. Very easy to use control screen that doesn’t take long to figure out.

This microwave is beautiful. It works very nice and the installation was easy and fast.. thank you

Love the look! Extra roomy inside. Easy to clean. Highly recommend

Nice product!!. spacious and great to use . All options are very nice.

Works better than expected and its look is perfection.

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

Replaced old Convection/Microwave with new sensor cooking microwave. Much easier to use, great features and new black enamel inside. Works wonderful and you don’t need to be constantly pulling out an instruction book to figure out to use it. My husband even enjoys using it. BestBuy delivered it and installed it over the range and hauled the old one away. It was quick and easy! Great value and price!