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Customer Ratings & Reviews

Your price for this item is $1,049.99
The comparable value price is $1,124.99

Customer reviews

Rating 4.6 out of 5 stars with 209 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the ample space, size, and temperature control of the 21.3 Cu. Ft. Frost-Free Upright Freezer. Many appreciate the numerous shelves, easy access to items, and quiet operation. The frost-free design is also a significant plus for many users. However, some customers have noted challenges with the door seal, finding it difficult to open at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 209 reviews
  • Rated 1 out of 5 stars

    Horrible handle design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer requires quite a bit of steady force to open. The first two times, I had to tighten the set screws. One stripped instantly. They included 2 spares. The same happened after a few more openings with the other set screw. This is the first day of using the freezer. The handle remains very loose. Poor design, so there is no benefit of having a great freezer if you cannot open it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best freezer , good for price and good for quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great,need more shelves, have only had about a month

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that it doesn’t hold as much as my old one. Going to buy baskets for the bottom shelf so I can make 2 layers and divide my products. It’s also taller than my old one so I can’t store anything on top.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great stand up freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great freezer and value. The Best staff was extremely knowable about the products and delivered as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Shelves

    Rated 4 out of 5 stars

    Great large freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the drawers. Nice & big. Only drawback is not enough shelves. Too much space between. We made extra removable shelves to fully use the space. Also, used baskets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GE 21.3 Frost Free Freezer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this freezer with these exceptions. The shelves do not support heavy items. Purchased additional racks/bins to make the most of the storage space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freezer looks well built.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been using long, but so far it works just as advertised.only reason I didn’t rate a five is length of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing. Right on time. Very friendly and did a complete job.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    GE upright freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Interior has good space and shelving features. Great delivery team.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful freezer with ample shelf space and it is really cold

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Frostfree and a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is the perfect size, quiet and energy efficient for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Great size and delivery went very wet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    trouble in the people who do not listen!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing but one problem to another to another!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the problem is not the product. it is with best buy!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loren Larson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was badly damaged. Then customer service was even worse. I canceled my order

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this freezer 32 days ago and can’t get best buy to deliver it. Just move along, don’t bother buying the larger freezer. If I could give a lower star rating I would -Brent Duffield, SELMA, TX.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      In regard to your retailer’s delivery service we would suggest if this has not been resolved to contact bestbuy.com customer service department at 1-888-237-8289, or calling your local store. GE_Appliances

  • Rated 2 out of 5 stars

    Unhappy with delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First delivery date moved 2 months. Not happy!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incompetent Logistics Team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure about the actual freezer but the delivery of the freezer has been a total fiasco.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    needs shelves that hold things in place

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shelves are not that great. Foods fall off shelves too easily.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thousands of dollars for trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system will not allow a negative score hence the score of one. This store should not continue to exist. I've purchased a few major appliances but the service from Best Buy is exceptionally poor!

    No, I would not recommend this to a friend