Customer Ratings & Reviews
- Model:
- GSS25GGPCC
- SKU:
- 6475445
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the spaciousness, affordability, and ice maker of the 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser. They appreciate the design, great service, and brand reputation. However, some customers have concerns about noise, temperature control issues, a long wait for replacements, and the size of the refrigerator.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Long wait
Dawn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I have ever had. The delivery date was screwed up. Then the refrigerator was not working. Supposed to fix the door electronics the next week. They cancelled that appointment. Called for some kind of information and talked to someone I could not understand. She said they would replace the refrigerator in another month. I canceled the entire sale and they are picking it up next week. Since then we have gotten a new one in two days from another business.
No, I would not recommend this to a friend terrible delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridge is fine, delivery was terrible i wont make an appliance purchase from you again. I would recommend the product just not from best buy
I would recommend this to a friendGE 25.3 cu ft refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. Good quality so far. We used it for about a month now and no quality issues, No problems for our family.
I would recommend this to a friendGE is reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, good lighting and accessible shelves. I truly love purchasing my appliances by GE.
I would recommend this to a friendGE fingerprint resistant slate
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. Great slate color. Great space, lots of storage.
I would recommend this to a friendNot so very happy currently......What Geek Squad??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new GE refrigerator was delivered and installed today. It took 6 weeks to get it after ordering it online. The refrigerator failed the first day here. Now we need to wait another 3 weeks for a replacement to arrive. The Geek Squad guy said, "We don't repair them, we just send them back." We think that they need a better Geek Squad...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this delay has caused you. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be happy to share this feedback with our product team. Thank you for your invaluable patience; if you ever need additional assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA
Sleek & quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sleek and fits nicely into place. Very quiet and keeps things cold. Plenty of room inside for our needs. All works great!
I would recommend this to a friend- Cons mentioned:Long wait
Horrible customer service when it comes to deliver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited since November 12th for the fridge . It was to be delivered December 8th . The delivery driver had a personal issue to deal with. I do not blame the driver for the rescheduling. I do blame Best Buy for the inconvenience. I have to wait till December 30 for the fridge. I DO NOT RECOMMEND YOU BUY MAJOR APPLIANCES FROM BEST BUY . I have to wait 7 weeks now for a fridge. If I see the same deal from competitor. I will cancel Best Buy and buy their fridge. At least they have it in stock and I won’t be waiting 7 weeks
No, I would not recommend this to a friend Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Layout is great. Color is perfect Lighting perfect.
I would recommend this to a friendNot impressed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors do not close on their own they have to be pushed up the water to ice machine is loud. I hate the side is black I ordered slate only the doors are slate. The first week or so I had to throw out some items due to them not being cold enough set on factory suggested temps. The drawers are cheap and thin compared to my older model. The door storage bins are very narrow the ones in the freezer barely hold anything. I regret ordering online wish I would’ve shopped in store
No, I would not recommend this to a friendGreat buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. Switch from bottom freezer and much happier with style layout and capacity
I would recommend this to a friendperfect fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great unit. Easy to use and goes well in my kitchen.
I would recommend this to a friendGreat product, works well!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, interior lighting is very bright, external slate finish is nice and look good.
I would recommend this to a friendrefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing I like is the ice and water on the outside
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, much better than the french door model.
I would recommend this to a friendMy Christmas GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Fantastic ! the fridge is a wonderful Product !
I would recommend this to a friendTemperature Issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought GE would be a reliable product. But since purchasing this refrigerator, I’ve had problems with temperature controls. The freezer doesn’t freeze the food properly at either recommended setting. And the refrigerator is freezing food. I’m very disappointed and regret my purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that so far your unit has not been working properly and causing concerns. We can understand how disappointing that is. We would suggest reaching out to our service line and having one of our service technicians come out to look at your refrigerator to see what could be causing the issues. We will list the number here-GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed. We are confident they will be able to get your unit working properly. If we can help with anything else in the future, please let us know. Sincerely- Dianna@GEA
Worse purchase ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since installation, there are black particles in the ice that are unseen until the ice melts. We refuse to use the ice. GE has been to work on this refrigerator more than five times. They have denied the escalation of honoring their warranty. We have unsuccessfully requested BB intervene. Worse of all, we bought the suite of matching appliances. We will likely need to buy a different refrigerator and it will not match the other appliances which cost twice as much, so they will not be replaced.
No, I would not recommend this to a friend- Pros mentioned:Great service
side by side refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.extremely happy with this ge refrigerator,just what I was looking for & needed! Great service with delivery & set up.
I would recommend this to a friend Perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had my new GE refrigerator a little less than a month, however it is working perfectly and am hopeful it will still be working 23 years from now as did its predecessor, also by GE!
I would recommend this to a friend
