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Customer Ratings & Reviews

GE - 27.8 Cu. Ft. French Door Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 226 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 226 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY!

    Posted
    EuroDriver
    • My Best Buy® MemberMember

    This fridge deserves 0 stars - it made it just past the warranty period and croaked. We purchased it December 15, 2015 (we didn't purchase it at BB) and on February 3, 2017 I opened the door and went for the coffee creamer and it was lukewarm - the entire inside of the fridge was barely below room temp. I adjusted the temp to the lowest setting. It took us about another week to notice it because it seems to cool for a while then it stops - no temp alarm or any other warning. This weekend I went for the coffee creamer and as soon as I opened the door I smelled something sour. Again, everything was lukewarm. Over $200 worth of food spoiled. We hadn't really paid attention but after the fact my wife finally put 2+2 together as to why some food was spoiling so quickly - I wonder how much bad food we and our children have eaten since we bought this thing. After doing some online research, there a numerous owners of this unit that have gone through almost exactly the same experience. Now out of warranty, it appears the repairs will be cost-prohibitive and it seems to take weeks to get parts (based on other reviews). Our last fridge made it almost 15 years and was still perfectly functional when we replaced it. Now this unit for $2,000 and it barely lasted a year - absolutely outrageous and unacceptable. Lesson learned and I will NEVER buy GE products again. Do yourself a favor and research thoroughly before dropping your hard-earned cash.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Amber
    • My Best Buy® MemberMember

    I was very excited to purchase such a beautiful refrigerator, it looked amazing in my kitchen. I spent a ton of money on it and figured that since it was a GE product, it would last a lifetime. I was wrong. I saw in another review that the water dispenser drips water after you dispense water out of it which I had the same issue with but I could live with that. Fast forward 2 years... one day, there was water leaking out of the ice dispenser. I figured out that the ice had melted and was dripping on my floor, warping some of the flooring that sits in front of the refrigerator. Then the temperature started going down in the refrigerator unit on the top but the freezer was still cold. I had a GE repairman come out which cost $100 to have him look at it without repairing anything on it. He said that the fan that blows the cold air from the freezer to the refrigerator went out. He felt bad about my refrigerator being so new so he gave me half off parts and labor which would have cost me $350. He said that he would be back in 1 week to repair it. 1 week goes by and we get a call..... it is on back order and didn't come in. Extremely irritated, we wait another week.... still no part to repair the refrigerator..... over 1 month later, you guessed it.....STILL NO PART!!!! I tried to talk to their customer service and all I heard was "we are sorry to hear that" and "there is nothing we can do". I now have to go with some other company to try to find this part and pay probably even more for it. Long story short.... buy an extended warranty and keep it on the refrigerator and pray nothing like this happens to you.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Amber - We are so sorry to hear this. Please email eResponse@geappliances.com so that we can assist you. - TREY@GEA GE_Appliances

  • Rating: 2 out of 5 stars

    Fridge OK but Achilles Heel is the Ice Dispenser

    Posted
    SaltNPepper

    I really like this refrigerator a lot, with the exception of the ice\water dispenser. The refrigerator is very roomy, and you can fit a ton of stuff into the top and bottom freezer. The slate color is especially nice as is the fingerprint resistant finish, which holds magnets by the way. The ice maker is in the left door and saves space. Ice output is adequate, so I would not bother for a 2nd icemaker in the freezer. The dispenser is what I have issues with. The ice chute clogs daily, so you have to open the door, take out the ice bucket and clear the clog. If the chute clogs, water collects on the drip pan, which has no water draining channels or holes. Water puddles on the drip pan and runs off of it when you open the door. Most of the runoff winds up on the freezer door and on the floor. If you don't hold your glass high in the dispenser, water and ice go everywhere. So other than the ice\water dispenser, this is really nice refrigerator. I'm returning mine for a GE side by side which has a much more user friendly ice\water dispenser. One last thing, the touch sensitive control panel on the dispenser is not back-lit, so determining what you get from the dispenser in a dark room or at night is impossible. GE engineers, you REALLY need to make some improvements on the ice\water dispenser and to the dispenser controls and drip pan.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello SaltNPepper - Thank you for your feedback. Your comments are important to us. Our product design division takes these suggestions into account when planning future products. - TREY@GEA GE_Appliances

  • Rating: 1 out of 5 stars

    I'd keep looking

    Posted
    MadeinMaine

    I have been a cabinet maker for 12 years. I've built custom kitchens and fitted hundreds of appliances. The Industry standard for this type of refrigerator calls for a 36" wide opening. The GE spec sheets say this refrigerator is 35 3/4" wide. A client of mine has now ordered two, and both have sides that bulge out to 36 3/16"!!! Obviously, that isn't fitting into a 36" wide opening! As a small business, my client's satisfaction is my #1 goal. I am now looking at rebuilding a refrigerator cabinet to accommodate GE's poor quality control! I have never been stonewalled by customer service like I have been by GE on this issue! They are not budging! Which makes me think the added 7/16" of width isn't an issue with just 1 or 2. I believe they have a HUGE amount of these poorly built refrigerators and do not want to set the precedent of returning and replacing!!! They have changed their website to say the refrigerator is "approximately" 35 3/4", but the hard copy and every other spec sheet just says 35 3/4"!!! Which is the industry standard! When I build kitchens I don't deal with appropriately! What's next? Dishwashers that are 24 7/16"? A 30 7/16" wide range? After this experience, I will not be buying or recommending any of my clients purchase GE appliances.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Engineering

    Posted
    Erik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    GE did a great job at making a refrigerator that looks good and has plenty of room inside. However, it seems as if their engineers have dropped the ball. The compressor is louder than most refrigerators I've been around, but not intolerable. The manual mentions that a few water drop may drip after using the water dispenser...and it does. But, why??, I haven't had this problem in any other refrigerator that I have used. Also, and perhaps most annoying, is the loud double thunk that occurs when the water shuts off after filling the ice cube tray. I was told by customer service that noises like this are normal, and that a service technician could be sent out, but I would be charged for a service call if it was deemed normal. So, now after only having the refrigerator for about 1-1/2 months, I can just accept the noise, or roll the dice that I won't get charged for the service call. I just replaced all the kitchen appliances with GE Slate appliances, so I really don't have the option of returning the refrigerator for a different brand. I'll talk to Best Buy next to see what I might do next...at least their customer service has been helpful.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Faulty Ice Maker & Water Dispenser

    Posted
    JWohltmann
    • My Best Buy® MemberMember

    BUYER BEWARE! There is a known issue with the door that holds the ice maker and water line for this model. I have had a GE repair tech come to my home and work on this issue 3 times (5 if you include the times that wrong parts were delivered) and the issue is still not resolved. The water and ice lines do not work. During my last service visit, the GE tech was speaking on the phone with his superior who said "off the record there is a known problem with this door" What!? And the solution? Order and replace the door again... this is unacceptable. I called and talked to a GE consumer cares rep and was told that the refrigerator needs to be repaired 4 times before it can be deemed replaceable. My refrigerator was purchased in May 2018. The ice and water line initially worked but began to fail 3 months later. It is not worth taking the gamble and buying a faulty product at this price point. Go with a different brand, especially since GE doesn't seem to stand behind their product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Tons of space, no bells/whistles, great price

    Posted
    SpartanAltoGB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this fridge on Black Friday for $1700, and it has spectacular bang for that buck. The 3 things that were must haves for us in a french door fridge were lots of space, ice/water access through the door, and the ice maker in the door (to maximize interior space). This fits all of those criteria perfectly, and for a great price (27.8 cu ft is huge!!). It doesn't have all of the bells and whistles, such as a Keurig brewer or a 4th drawer that can be opened separately from the main fridge, but these options will almost never be found at this price point (and we didn't need those options). So far, the fridge has been going strong for about a month with no issues, though I will be sure to update this review if that changes. Just as a heads up, the ice maker does not make/store a ton of ice, though this will always be a trade-off for "in-the-door" ice makers. Therefore, if you entertain a lot and/or use tons of ice, you will likely need to buy ice for those occasions. TL;DR I'd buy this fridge again without blinking an eye.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like the freezer

    Posted
    RJ25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I thought I would be different and get a French door fridge to match my other GE appliances. It's spacious, but I've had to get use to the differences in functionality. I'm use to a side by side where all my condiments fit in either tray. However the compartments on the left of the fridge are very different. The 1st tray is only wide enough to fit 3 or 4 Yogurt containers. The one underneath it might fit salad dressing but not a regular container of Mayo. I have to place those condiments on the right side. I have to place the milk and OJ on the right side too b/c they won't fit in the main area b/c of the height. The main trays are adjustable but that makes the other areas less functional. I do like the water dispenser and the spaciousness and layout of the freezer! This stainless steel fridge is a fingerprint magnet though. I'll wipe it down with special cleaner at some point and see if this helps. If I had to choose again, I would still consider this GE fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of functional space

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had to learn my lesson the hard way that the French door style hinges Open wider than the width of The refrigerator dimensions listed. When I chose to go with the wider 36 inch refrigerator (after moving some cabinetry) I also learned that the additional width comes with additional depth this requiring me to switch again to a countertop depth model. I was concerned that the lower cubic footage would be limiting but the interior design of the fridge, the placement of the drawers, the keep fresh drawers etc are very functional and efficient. The in-door ice maker is a huge space saver even if you lose some in-door shelving on that side (still works great for the smaller Or narrower bottles like salad dressings, catch up mustard soy sauce etc. The only reason I did not give this five stars is that the refrigerator is periodically noisy. Not all the time and it's possible that some of the vibration may be related to not having set the refrigerator in its final position until I complete the rest of my kitchen remodel. All in all I'm very happy with it. It looks beautiful and it's the size I really wanted and maximizes all the space it has available

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator

    Posted
    Gloria
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far so good. Went from a 29.8 cf dog of a French door in a different brand to this, but there is plenty of space with room to spare. We bought the add-on ice maker for the freezer and haven’t had to use it for ice once. The in-door ice maker has been quite capable of producing ice on demand. I knew it didn’t have a place for butter, but I wish it did. Coming from a fridge that had one, I didn’t think I’d miss it, but I do. The two top shelves on the inside left door remain empty. I don’t have grocery items small enough to store in there so this may prove to be wasted space. It does have a slightly more notable hum than our old fridge, but nothing unbearable or annoying. I’m used to the occasional pops, whirs, and sputters, so no surprises here. Again, nothing unbearable or annoying. We’ve had the GE for about a month now and we really like it. We’re grateful to have a fridge that keeps our food cold and makes ice when we need it. It does what a refrigerator should do. Fingers crossed that this one will make up for the horror we went through for seven years with another brand.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    huge

    Posted
    FNM1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are a family of five adults and after almost 3 months have yet to fill this up. The freezer isn't as large as we need, but we have a separate freezer. The touch buttons for water, ice, etc, are extremely sensitive and switch from ice to water with the slightest brush of the hand. I like the height-adjustable racks. It holds very tall and very wide items. We happened to fill the top with food from a funeral and it froze the water line. After thawing, it worked perfectly. I enjoy the chime that lets you know the door was left open. You do have to open both doors to get to the drawers, but that gives you a long space to use instead of a small drawer on either size. The doors hold a lot of items and stay cold, plus I like the size and placement of the racks. It gets fingerprints very easily, but it cleans very easily with stainless steel cleaner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A few issues, but not horrible

    Posted
    KayCee

    I do love the look of the refrigerator. I feel the handles show fingerprints and I have to wipe it down at least 3 times a day. I wish they would have made the handles fingerprint free because that is where the the refrigerator is touched the most. The finish on the actual refrigerator is fingerprint free. The ice maker is a little small and serves us well for two people. I keep a gallon size bag of ice in freezer for drinks for a crowd. I can always go get ice so I much rather have more room in refrigerator/freezer. Besides from the fingerprints on handles, the water spout drips and is continuing to drip. I wipe it up when I have to wash the handles. I worry about the drip because of my hardwood floors. All and all I like this refrigerator so far but have only had it for 3 months.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fits our Needs

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've only had the new refrigerator for a week, but so far we are pleased with our purchase. We were looking at a similar model with the door in door feature, but didn't think that was something we needed or even cared for. So glad I mentioned that to the sales person as she checked and found we could get it without and saved ourselves a substantial amount of money. We also mentioned that we had a GE stove and microwave and she pointed out that this would have the same type of handles so our appliances would match better. I hadn't even thought about that, but it was another great selling point for me. I like the smooth rounded edges on the handles, I've had other types that would sometimes hook onto my clothing as I walked past.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Loud

    Posted
    Kaikai
    • My Best Buy® MemberMember

    We just got this fridge 4 days ago. It is really loud. We hear high-pitch sound all the time and makes us crazy. I can hear the sound from my bedroom. We measured decibel level with a cell phone using the app, Decibel X. It was 50~52 dB at the side and front of the fridge, and 60~64 dB at the bottom (left side was the loudest) !! It is sooooo loud. We are returning this fridge. Thanks Best Buy has longer return period than Home Depot (Only 48 hrs). Seems like LG has compressor problems, Samsung has ice maker problems, not sure what to choose next.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Suziq
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We initially had a side-by-side that seemed very small by the end of its life. We wanted not only a larger refrigerator, but one with a few bells and whistles - namely an ice-maker and cold, filtered water. Although it doesn't have more space than our old fridge, it is more efficiently arranged, with enough drawer spaces to organize items and make them immediately available without digging. The fridge and its adjustable shelves makes items very easy to see and get to as well. Definitely needed to update our fridge; we chose a great model.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    BarbD
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this french door the end of November. Completely went out in Feb. Replaced with the same unit because I bought the entire kitchen package. My now 2nd frig was repaired middle of June, 1 month later broken again. The problem started out again with temp going down to 28 then up to as high as 58. Current temp is 48. Hoping to return all of these GE appliances with a different brand.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello BarbD,

      This is Megan at GE Appliances. I am sorry to hear about your experience with your refrigerator. This is certainly not what we would expect to hear. Please email us via the following link if you are still experiencing issues with your appliance and they have not been resolved: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact

      We appreciate youre review and look forward to assisting. GE_Appliances

  • Rating: 5 out of 5 stars

    Love the slate finish

    Posted
    Steph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love the bottom freezer. Love the fast chill option on the fridge and freezer. Sometimes the ice sticks together in the compartment but if you shake the holder it drops down. Not a lot of options for adjusting the shelves, at least with the bulk size items I use. I had to remove a shelf on one side to get my stuff to fit. Very well lit even in the freezer. Love the big fridge drawer, the sliding divider helps it to be more useful. I use one side for lunchmeat the other for cans of pop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Door scratched during delivery

    Posted
    DD62
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love my fridge. That's why I gave it 5 stars. I just don't know who to contact as there has been no follow up after the guys scratched the door when putting it together at our house. We also have the plastic bag like material stuck in the freezer door and a few other places and can't get it out. My husband was told the door would be replaced however no one has contacted us. My husband reminded me again that I needed to follow up on this so I'm leaving it in a review today.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid refrigeration value

    Posted
    BrianM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our Entire kitchen was GE Profile in Slate finish except for the refrigerator and we absolutely hated our current unit - a Samsung - so we caught this unit on sale and never looked back. Buy with confidence - Best Buy’s price match policy is second to none - we saw the same unit advertised for less and Best Buy customer service happily refunded the difference quickly and painlessly. What’s not to love?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the color plus it's very spacious

    Posted
    SherylH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am just over the whole Stainless Steele hype! Yes, it does make your kitchen look nicely upgraded but I can't stand the fingerprints and water splashes and smears! So I opted for the Slate, and my kitchen still looks higher end! Love this refrigerator, it is quite large and very quiet! I love that I no longer have ugly smudges, it wipes clean easily! I also bought the matching stove and microwave, next I am going to purchase the dishwasher!

    I would recommend this to a friend