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Customer Ratings & Reviews

GE - 27.8 Cu. Ft. French Door Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 227 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Amber
    • My Best Buy® MemberMember

    I was very excited to purchase such a beautiful refrigerator, it looked amazing in my kitchen. I spent a ton of money on it and figured that since it was a GE product, it would last a lifetime. I was wrong. I saw in another review that the water dispenser drips water after you dispense water out of it which I had the same issue with but I could live with that. Fast forward 2 years... one day, there was water leaking out of the ice dispenser. I figured out that the ice had melted and was dripping on my floor, warping some of the flooring that sits in front of the refrigerator. Then the temperature started going down in the refrigerator unit on the top but the freezer was still cold. I had a GE repairman come out which cost $100 to have him look at it without repairing anything on it. He said that the fan that blows the cold air from the freezer to the refrigerator went out. He felt bad about my refrigerator being so new so he gave me half off parts and labor which would have cost me $350. He said that he would be back in 1 week to repair it. 1 week goes by and we get a call..... it is on back order and didn't come in. Extremely irritated, we wait another week.... still no part to repair the refrigerator..... over 1 month later, you guessed it.....STILL NO PART!!!! I tried to talk to their customer service and all I heard was "we are sorry to hear that" and "there is nothing we can do". I now have to go with some other company to try to find this part and pay probably even more for it. Long story short.... buy an extended warranty and keep it on the refrigerator and pray nothing like this happens to you.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Amber - We are so sorry to hear this. Please email eResponse@geappliances.com so that we can assist you. - TREY@GEA GE_Appliances

  • Rating: 1 out of 5 stars

    DO NOT BUY!

    Posted
    EuroDriver
    • My Best Buy® MemberMember

    This fridge deserves 0 stars - it made it just past the warranty period and croaked. We purchased it December 15, 2015 (we didn't purchase it at BB) and on February 3, 2017 I opened the door and went for the coffee creamer and it was lukewarm - the entire inside of the fridge was barely below room temp. I adjusted the temp to the lowest setting. It took us about another week to notice it because it seems to cool for a while then it stops - no temp alarm or any other warning. This weekend I went for the coffee creamer and as soon as I opened the door I smelled something sour. Again, everything was lukewarm. Over $200 worth of food spoiled. We hadn't really paid attention but after the fact my wife finally put 2+2 together as to why some food was spoiling so quickly - I wonder how much bad food we and our children have eaten since we bought this thing. After doing some online research, there a numerous owners of this unit that have gone through almost exactly the same experience. Now out of warranty, it appears the repairs will be cost-prohibitive and it seems to take weeks to get parts (based on other reviews). Our last fridge made it almost 15 years and was still perfectly functional when we replaced it. Now this unit for $2,000 and it barely lasted a year - absolutely outrageous and unacceptable. Lesson learned and I will NEVER buy GE products again. Do yourself a favor and research thoroughly before dropping your hard-earned cash.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I'd keep looking

    Posted
    MadeinMaine

    I have been a cabinet maker for 12 years. I've built custom kitchens and fitted hundreds of appliances. The Industry standard for this type of refrigerator calls for a 36" wide opening. The GE spec sheets say this refrigerator is 35 3/4" wide. A client of mine has now ordered two, and both have sides that bulge out to 36 3/16"!!! Obviously, that isn't fitting into a 36" wide opening! As a small business, my client's satisfaction is my #1 goal. I am now looking at rebuilding a refrigerator cabinet to accommodate GE's poor quality control! I have never been stonewalled by customer service like I have been by GE on this issue! They are not budging! Which makes me think the added 7/16" of width isn't an issue with just 1 or 2. I believe they have a HUGE amount of these poorly built refrigerators and do not want to set the precedent of returning and replacing!!! They have changed their website to say the refrigerator is "approximately" 35 3/4", but the hard copy and every other spec sheet just says 35 3/4"!!! Which is the industry standard! When I build kitchens I don't deal with appropriately! What's next? Dishwashers that are 24 7/16"? A 30 7/16" wide range? After this experience, I will not be buying or recommending any of my clients purchase GE appliances.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Loud

    Posted
    Kaikai
    • My Best Buy® MemberMember

    We just got this fridge 4 days ago. It is really loud. We hear high-pitch sound all the time and makes us crazy. I can hear the sound from my bedroom. We measured decibel level with a cell phone using the app, Decibel X. It was 50~52 dB at the side and front of the fridge, and 60~64 dB at the bottom (left side was the loudest) !! It is sooooo loud. We are returning this fridge. Thanks Best Buy has longer return period than Home Depot (Only 48 hrs). Seems like LG has compressor problems, Samsung has ice maker problems, not sure what to choose next.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    BarbD
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this french door the end of November. Completely went out in Feb. Replaced with the same unit because I bought the entire kitchen package. My now 2nd frig was repaired middle of June, 1 month later broken again. The problem started out again with temp going down to 28 then up to as high as 58. Current temp is 48. Hoping to return all of these GE appliances with a different brand.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello BarbD,

      This is Megan at GE Appliances. I am sorry to hear about your experience with your refrigerator. This is certainly not what we would expect to hear. Please email us via the following link if you are still experiencing issues with your appliance and they have not been resolved: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact

      We appreciate youre review and look forward to assisting. GE_Appliances

  • Rating: 1 out of 5 stars

    Black Fridge with stainless door

    Posted
    sellyourhouse

    Please know that this is a black fridge with a stainless door. Every time I walk into my house and see the side I want to cry. A huge amount of money to have a black fridge. I will never be able to sell my house for value as buyers will be thinking "What". I looks like I cheaped out and just replaced the doors of my black fridge.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Issues with the bottom freezer door

    Posted
    alziem
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Even before unit made into our house, the delivery gentlemen did a check on the refrigerator and found the bottom freezer door did not open and close correctly. They mentioned that this has been a common occurrence on the bottom freezer door type refrigerator.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello alziem - thank you for taking the time to provide the review of your new French Door Slate Refrigerator. This is a very nice model. We are unaware of any reoccurring problems with the bottom freezer door. We hope you were able to resolve any concerns by calling GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances! NANCYatGEA GE_Appliances

  • Rating: 1 out of 5 stars

    Super unhappy!

    Posted
    Ososunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So excited to have my new appliances delivered this week! Plugged in fridge ...lights work that's all. Read it takes 24 hours to get cold. NEVER got cold all my freezer food rotten. Called for service waiting 3 days so far am not very hopeful this will turn out well!

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Ososunny - we are very sorry to hear about your refrigerator! This is not what we would expect and we apologize for your inconvenience. Please disconnect power to the refrigerator via the main power supply (normally your home circuit breaker) for a few minutes so as to reset the controls. If this does not help, please check that the temperature controls are set to 37 F for the refrigerator and 0 F for the freezer. We hope this helps! Thanks for providing your feedback! NANCYatGEA GE_Appliances

  • Rating: 1 out of 5 stars

    Awesome refrigerator

    Posted
    Lilia14
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love that I no longer have to bend down to get things out of my fridge. And that I can just drop the stuff that needs to be frozen in the freezer. Just convenient.

    I would recommend this to a friend

    • Brand response

      GE Answers

      Hello Lilia14 - thank you for providing a review of your new refrigerator. We're glad to hear that you believe it's awesome and that now you don't have to bend over as much to get items from the refrigerator. We appreciate you choosing GE Appliances and for providing your feedback! NANCYatGEA GE_Appliances

  • Rating: 1 out of 5 stars

    Problems from the start

    Posted
    Alayne
    • Verified PurchaserVerified Purchase

    Had to callGeek Squad after two weeks because freezer is not working properly

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Alayne - thank you for providing a review of your new refrigerator. We're sorry to hear that your French Door Refrigerator is not working properly. This is not what we would expect and we apologize for your unfortunate experience. If the freezer is not cooling properly, please check that the door is closing and sealing properly and that the freezer temperature control is set at the factory setting of "0". If the unit is empty, we recommend adding gallon jugs of water (not filled all of the way up) to the freezer to help stabilize the temperature. If this does not help, we recommend exercising your warranty and contacting GE Factory Service at 1-800-432-2737 for assistance. We hope this helps! Thanks for checking with us! GE_Appliances