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Customer Ratings & Reviews

GE - 27.8 Cu. Ft. French Door Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 228 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-8 of 8 Reviews
  • Rating: 2 out of 5 stars

    Fridge OK but Achilles Heel is the Ice Dispenser

    Posted
    SaltNPepper

    I really like this refrigerator a lot, with the exception of the ice\water dispenser. The refrigerator is very roomy, and you can fit a ton of stuff into the top and bottom freezer. The slate color is especially nice as is the fingerprint resistant finish, which holds magnets by the way. The ice maker is in the left door and saves space. Ice output is adequate, so I would not bother for a 2nd icemaker in the freezer. The dispenser is what I have issues with. The ice chute clogs daily, so you have to open the door, take out the ice bucket and clear the clog. If the chute clogs, water collects on the drip pan, which has no water draining channels or holes. Water puddles on the drip pan and runs off of it when you open the door. Most of the runoff winds up on the freezer door and on the floor. If you don't hold your glass high in the dispenser, water and ice go everywhere. So other than the ice\water dispenser, this is really nice refrigerator. I'm returning mine for a GE side by side which has a much more user friendly ice\water dispenser. One last thing, the touch sensitive control panel on the dispenser is not back-lit, so determining what you get from the dispenser in a dark room or at night is impossible. GE engineers, you REALLY need to make some improvements on the ice\water dispenser and to the dispenser controls and drip pan.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello SaltNPepper - Thank you for your feedback. Your comments are important to us. Our product design division takes these suggestions into account when planning future products. - TREY@GEA GE_Appliances

  • Rating: 2 out of 5 stars

    Poor Engineering

    Posted
    Erik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    GE did a great job at making a refrigerator that looks good and has plenty of room inside. However, it seems as if their engineers have dropped the ball. The compressor is louder than most refrigerators I've been around, but not intolerable. The manual mentions that a few water drop may drip after using the water dispenser...and it does. But, why??, I haven't had this problem in any other refrigerator that I have used. Also, and perhaps most annoying, is the loud double thunk that occurs when the water shuts off after filling the ice cube tray. I was told by customer service that noises like this are normal, and that a service technician could be sent out, but I would be charged for a service call if it was deemed normal. So, now after only having the refrigerator for about 1-1/2 months, I can just accept the noise, or roll the dice that I won't get charged for the service call. I just replaced all the kitchen appliances with GE Slate appliances, so I really don't have the option of returning the refrigerator for a different brand. I'll talk to Best Buy next to see what I might do next...at least their customer service has been helpful.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Faulty Ice Maker & Water Dispenser

    Posted
    JWohltmann
    • My Best Buy® Member

    BUYER BEWARE! There is a known issue with the door that holds the ice maker and water line for this model. I have had a GE repair tech come to my home and work on this issue 3 times (5 if you include the times that wrong parts were delivered) and the issue is still not resolved. The water and ice lines do not work. During my last service visit, the GE tech was speaking on the phone with his superior who said "off the record there is a known problem with this door" What!? And the solution? Order and replace the door again... this is unacceptable. I called and talked to a GE consumer cares rep and was told that the refrigerator needs to be repaired 4 times before it can be deemed replaceable. My refrigerator was purchased in May 2018. The ice and water line initially worked but began to fail 3 months later. It is not worth taking the gamble and buying a faulty product at this price point. Go with a different brand, especially since GE doesn't seem to stand behind their product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Refrigerator freezing food

    Posted
    Linda
    • My Best Buy® Elite Member

    Refrigerator was delivered March 15th. Love the look! However, have had it serviced on 6/29/17 and again on 7/12/17. Refrigerator is freezing the food. Wanted to make tuna salad yesterday and the celery was frozen along with sour cream and other items. Cannot service until 8/12. This is a huge inconvenience. 3 repairs in less than 5 months is not acceptable.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Linda - We are extremely sorry about the inconvenience this issue with our product has caused you. It is certainly not something we would expect to occur. Please continue to take advantage of your product warranty, by having the repair completed on 8/12/17. Our hope is that the problems will be resolved quickly and that the unit goes on to serve you and your family well for many years to come. - TREY@GEA GE_Appliances

  • Rating: 2 out of 5 stars

    ehhh

    Posted
    jloth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The ice dispenser struggles to dispense if it is to full. Had to have repair service within one week of delivery because switch to indicate that freezer was closed would not engage.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mixed feelings...

    Posted
    disappointed55
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased new a month ago, overall great storage space however the freezer drawer handle broke off today. Now I have to deal with Best Buy again...ugh.

    No, I would not recommend this to a friend

    • Brand response

      GE Answers

      Hello Valued Customer - thank you for providing a review of your new French Door Refrigerator. This is a very nice model. We are glad that it provides great storage space but we're sorry to hear the handle broke off today. The handle is removable for installation purposes. If it became loose, you can tighten the handle with a 1/8" Allen wrench. Otherwise, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for providing your feedback and for choosing GE Appliances. NANCYatGE GE_Appliances

  • Rating: 2 out of 5 stars

    Ice maker

    Posted
    Danielle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ice maker went within months of purchasing. GE was great about repairing it unde the warranty.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Dissatisfied

    Posted
    Madc
    • Verified PurchaserVerified Purchase

    We're dissatisfied and disappointed with the overall experience

    No, I would not recommend this to a friend