Customer Ratings & Reviews
- Model:
- ADHB35LZ
- SKU:
- 6390681
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 35-Pint Energy Star Portable Dehumidifier with Smart Dry for its effective performance, humidity control, ease of use, and relatively low noise level. Many appreciate its suitable size for basements. However, some customers have reported issues with the dehumidifier's capacity and the difficulty of installing the wheels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great purchase!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best dehumidifier!!! It really does the job! Great purchase!!!!
I would recommend this to a friend So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement for another GE dehumidifier that only lasted one summer. Fortunately it was under warranty and GE is paying for this one. Best Buy had a fair price, in stock item, and service was satisfactory.
I would recommend this to a friendStill working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going on 3 years and still working. Does the job when needed. Great buy when on sale.
I would recommend this to a friendWorked at first, died approx. 21 months later.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased mine (from BestBuy) in Sept 2021. I only used it for a few weeks during 2021 to make sure it functioned correctly. It worked great all through the Spring and Summer of 2022. I ran it in the unfinished part of our basement and it maintained a constant 40% humidity level. At the time, I was impressed at how well it worked. I turned it on for the first time last week and the compressor will not kick on. It simply blows cold air continuously. I'm very disappointed that I was only able to use it for approximately 6-7 months in total. I'm assuming it's the capacitor, a low-quality 2-dollar part, that failed on the unit. It's not user serviceable, so unfortunately I will have to purchase another unit now. Again, very disappointing performance from a GE product.
No, I would not recommend this to a friendDo not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used but stopped working at 28 months. Contacted GE but won't help as it is out of 1 year warranty.
No, I would not recommend this to a friendWorst Buy and Rip-off Best Buy Warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dehumidifier stopped working after less than 4 months. It showed a E1 code. I had an extended Best Buy four year warranty ($65). I figured that I would get a replacement dehumidifier and keep the remainder of my extended warranty. Wrong: at Best Buy, your warranty expires when you make a claim. $65 warranty gone in 4 months. Rip-off.
No, I would not recommend this to a friendWay to loud!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.way to loud, omg, don't buy this, it is VERY loud even on the low setting. I have had it 5 minutes now and absolutely hate it and sad that i bought it.
No, I would not recommend this to a friendDid not last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model because my prior GE dehumidifier lasted 8 years. (5-10 years is considered normal life span.) This GE model only lasted 3 years. The circuit board failed so it couldn't be turned on and they don't offer replacement parts.
No, I would not recommend this to a friendStopped Working, No Support from GE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dehumidifier stopped working after 10 months. I called GE Customer Service and they claim that they do not fix dehumidifiers and gave no advice on how to get it fixed or replaced under warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you so much for reaching out with this review. We are incredibly disappointed to hear about your dehumidifier breaking and the customer service support you have received, and it is clear how frustrating this experience would be. For this experience, we sincerely apologize. Looking into this, your unit is covered by a limited one year manufacturer's warranty which covers failure of the appliance due to a defect in materials or workmanship. If your issue can be claimed by our warranty policy, we will either repair, replace, or refund the dehumidifier for you. More information on this warranty is available on page 11 of the use and care manual. We would appreciate it if you gave us another opportunity to address this situation for you by calling 1-800-GE-CARES (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. Please feel free to also reach out to us on social media if you have any additional questions, and a member of our team would be happy to assist you. -Elliot@GEA
Noisy dehumidifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second unit of this model I’ve purchased. This one is much noisier.
No, I would not recommend this to a friendQuick malfunction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 30 days of use the display is going out and can no longer set humidity levels.
No, I would not recommend this to a friend