Customer Ratings & Reviews

We appreciate your purchase and your feedback. We recommend making sure your air conditioner is installed slightly tilted to the outside. Approximately 1/4. Air Conditioners have a slinger ring around the rear fan blade that picks up the water in the base pan and throws it against the condenser coils. This helps improve the efficiency of the appliance and helps remove moisture from the pan. We also recommend making sure your filter is clean. If you continue to have issues, please take advantage of your warranty that is listed on page 17. You can find your manual on Best Buy's site or on our GE Appliances site. Joyce@GEAppliances

We appreciate you reaching out with your review and are sorry to hear your unit is louder than expected and freezing up. We would like to provide some guidance to help with this. We would suggest to help with the freezing, set the mode control to High Fan or High Cool with the temperature setting as high as it can be set. We also recommend reviewing the use and care manual on the website (page 14) to review the normal sounds your unit should be making. If you find you are still having trouble after reviewing this information you can reach out to our Bodewell team for an appointment at 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday. Dianna@GE Appliances

We are sorry to hear your air conditioner stopped working. If you haven't already exchanged this, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances

An air conditioner may not cool properly due to restricted airflow, incorrect temperature settings, a dirty filter, a hot starting room, cold air escaping, or iced‑up cooling coils. For ways to troubleshoot this issue, see the “Air conditioner does not cool as it should” section on page 13 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, you can see page 17 of the Owner’s Manual for warranty exchange information. Lauren@GEAppliances

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances

We suggest checking out the “Air conditioner does not cool as it should” troubleshooting section on page 13 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If the issue persists, see page 17 of the Owner’s Manual for warranty exchange information. Lauren@GEAppliances

We appreciate you taking the time to share your experience with your air conditioner. If you are using the Eco mode setting, we recommend turning Eco mode off. Turning it off will ensure the fan continues to run even when the compressor cycles off, which in turn keeps the air circulating in the room. The air filter should be cleaned a minimum of once a month. If the unit is not cooling as expected in the evening or overnight, check to see if the coils have frozen. This can happen if you turn the fan speed to a lower setting while keeping the thermostat the same. This may not allow for good air circulation across the coils. If this happens, turn the fan speed up to High. Additional information including the details of the product warranty can be found in the online Owner's Manual. Click on the Features tab and scroll to the bottom of the Features list to find the link to the manual. -Vikki@GEAppliances

We're sorry to hear that your window a/c is not blowing cool air. Please review the tips in the "Air conditioner does not cool as it should" section on pg. 13 of the Owner's Manual. If the issue continues, we recommend that you continue to work with the Best Buy Customer Service team. -Don@GEAppliances

Please see the “Air conditioner does not cool as it should” troubleshooting section on page 13 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If those tips don’t help, see page 17 of the Owner’s Manual for warranty exchange information. Lauren@GEAppliances

We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances

To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.

We understand any issue with your new air conditioner must be concerning, and we want to assist. If the air conditioner isn’t coming on at all, you may want to check the fuse or circuit breaker. You can also try resetting the unit by disconnecting it from power for a couple of minutes before reconnecting; this resets the electrical components and can often resolve a temporary issue. Additional troubleshooting details are available on page 13 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. If you aren’t able to resolve this and think you may need to take advantage of your warranty, information on that is available on page 17 of the manual. -Sarah@GEAppliances