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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2068 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the cooling power, WiFi capabilities, quiet operation, and ease of installation and use of this air conditioner. Many appreciate the remote control and the unit's size, finding it suitable for smaller spaces. However, customers are negative about the product's reliability, with some reporting it malfunctioning within a short period. The positive aspects of the app and energy efficiency are also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,068 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good air conditioning i recommend ppl to buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cut my electric bill!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cools our living room and kitchen fast. And with Eco mode brings our electric bill significantly low. Only down side is the fan gets loud when on high but low and mid is enough for the room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing works great keeps the house very nice and cool

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great looks great. So far is cooling perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Cool AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job!!! Very cool and convenient. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1600 Grand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC is great so far. I like the different features. It would have been been better if it included a built-in thermostat

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, cools off a small room well. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Nice A/C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Love controller. Works with wi-fi. Great purchase

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Would not recommend.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App would force close when trying to change temp settings but super convenient for turning off and on when paired to Alexa. AC was ridiculously loud and broke so easily. Had for one summer until stopped blowing out cold air… exchange via geek squad and second one would turn on and not blow air out at all… was able to return with geek squad (again) but will be purchasing a different AC this time.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - This is not the type of experience we want for you when you purchase any of our appliances and are truly sorry to learn you had issues with two models in such a short period of time. We can certainly understand the inconvenience you must have felt not having an air conditioner when you needed it most and the frustration you likely felt having to remove the units from the installation in order to take them back to the store. We take your concerns to heart and hope we have the opportunity to earn your faith in our brand once again. Kind regards - Vikki@GEA GE_Appliances

  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    It cools good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent AC for hot days, in a matter of minutes it can cool down an entire living room. The wi-fi and app are not that great, preferably do settings manually.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      It's so great that your air conditioner is working well and cooling down your living room in such a short amount of time! This is exactly what we like to hear. We do apologize, though, that you're not overly satisfied with the SmartHQ app. Please know that if you ever have any trouble with it, you can reach out to our Connected Home Support Line at 1-800-220-6899 Monday through Friday from 9 a.m. to 11 p.m. ET and Saturday through Sunday from 9 a.m. to 3 p.m. ET, or by email at connected@help.geappliances.com. We hope this is helpful! Stay cool, Kelsey@GEA GE_Appliances

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy pickup. Easy to install. Works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy one but it’s not work good it’s not cooling,, then I return it ,, Best Buy replaced to me a new one ,, it’s was very easy and fast for Best Buy I give them 5 star but the air condition it’s not good enough to deserve the 5 star ,, my air condition have to cover 350 square feet my room just 200 sf ,, but still not cool good whole the room

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good ac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ac for the price. Works well. A little loud but overall good ac. Dont forget to get wifi code off side of ac before installing like i did

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC unit that’s I use all the time and is very cold

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner love the app that controls it.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great ac!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools our upstairs bedroom very quickly, after it has been hot all day!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as it should. Easy install and set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Humid To Cool

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for the summer. Couple months in and it started to loose its chill. I would have to hit the gfci reset on the power cable to give it a reset. 2nd summer with this unit and it does the same barely does any chilling.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Brrrr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps the room super cold even on 100 degree days!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent air conditioner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Super easy installation, I wish I had bought it sooner

    I would recommend this to a friend