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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2068 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are positive about the cooling power, WiFi capabilities, quiet operation, and ease of installation and use of this air conditioner. Many appreciate the remote control and the unit's size, finding it suitable for smaller spaces. However, customers are negative about the product's reliability, with some reporting it malfunctioning within a short period. The positive aspects of the app and energy efficiency are also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,068 reviews
  • Rated 4 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for a medium size ac and i thought it should be a little more cooler

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Inconsistent cooling.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price value but mine doesn’t cool properly. I bought it a few days ago. It’s starts off cool but then seems to get tired or something. The cool isn’t consistent. I keep having to reset the temp & level

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello, thank you for your review. We are sincerely sorry your air conditioner is not operating properly so soon into its lifespan. We truly understand how that would be frustrating. We are seeing that this air conditioner is a "Return to Vendor" model as parts for it are extremely limited. In this case, we recommend you reach out to your local Best Buy to evaluate what your options for repair or replacement are. If your would like to view the details of your air conditioner’s warranty, we recommend you check out page 17 of your owner’s manual, found on our website. Additionally, you can run the unit in standard cooling mode compared to "ECO mode" and the fan will run continuously. This might provide more consistent cooling in your room. Otherwise, please feel free to reach out to us on social media so we can assist you in finding a comparable unit. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner blows pretty cold air for the size!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good A/C, dicey network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good AC but network connection is a pain in the neck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner is very efficient and keeps multiple rooms cold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air conditioner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the performance this far. Haven’t had it long.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 2 out of 5 stars

    Do not buy if you live in a HUMID state!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit does cool well when it works. The first couple of weeks were fine. THE BIGGEST PROBLEM IS HUMIDITY.!!! DO NOT BUY THIS UNIT IF YOU LIVE IN A HUMID AREA!!!! Bad design flaw. The circuit board should not be located directly below the vents.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - We are so sorry to hear you've had difficulty with the unit due to humidity in your area. This is not the owner experience we expect and is not an issue you should be having. We apologize for any inconvenience you have experienced as a result of this. We do recommend the air conditioner be installed level or with a slight tilt to the outside to aid in directing the humidity it naturally removes from the air to the rear of the outdoor case. If your unit is installed in this manner and you continue to have difficulty, please refer to page 17 of your owner's manual for information regarding your warranty coverage. We do wish you all the best! Vikki@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verycgood love it alot very powerful very light to pick up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone app is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a couple in different rooms love being able to control them from my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools garage as expected. Plugged in and worked with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ECO function of the unit; it has the function of a central AC unit by cycling on and of at the desired temperature setting.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this air conditioner a 0 I would. We bought it in April. Didn’t use it until June and it died today. It is the noisiest air conditioner we ever had. Best Buy can’t help us because I didn’t buy the extended warranty so we have to get someone from GE to look at it to determine whether to fix or give us a new one. Absolute garbage and awful customer service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Louder rhan my other air conditioner..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beat the heat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was exactly what was needed and there were plenty in stock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product. I love the new technology. It works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well, like the Eco setting. Filter fors get used quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truth be told

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install Excellent performance Easy to clean filters... this filter sooo much better to trap particles than any I have had before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent AC. However, it's not very powerful. The air comes out hot often.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Caution Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because it looked nice liked that it had a remote and was a great price BUT mine broke after a month. Just completely fried. Still haven’t received anything in replacement.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are very sorry to hear you've had this experience with your air-conditioner. If you haven't already, please reach out to us via a private message on Social Media. Include your name, address, email address and complete model and serial number. We are happy to help! Thank you! Joyce@GEA GE_Appliances

  • Rated 3 out of 5 stars

    Not what expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone chose this for me so I never got to read reviews or description. It runs fine it just doesn't shut off. I'd like it to shut off when temperature has been reached and turn back on as room gets warmer.

    No, I would not recommend this to a friend